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All Journal International Journal of Informatics and Communication Technology (IJ-ICT)
R. Alghifari, Muhammad
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Computer Science & IT

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Evaluating user experience of a mobile website and redesigning its user interface using goal-directed design method Subiyakto, Aang; R. Alghifari, Muhammad; N., Nuryasin; Q. Huda, Muhammad; Hakiem, Nashrul; Arifin, Viva; Yuniarto, Dwi; Rahman, Hadi; Sangsawang, Thosporn; Atanda Balogun, Naeem
International Journal of Informatics and Communication Technology (IJ-ICT) Vol 15, No 2: June 2026
Publisher : Institute of Advanced Engineering and Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11591/ijict.v15i2.pp634-643

Abstract

This study evaluated the usability of the user interface (UI) of a mobile website using its user experience (UX) perspectives. The website serves as an information portal intended for access via smartphones and other handheld devices. The objective of the study was to assess the usability of its current interface, redesign it using the goal-directed design (GDD) method, and compare the usability performance before and after the redesign. The study was conducted in five main steps using the cognitive walkthrough, think-aloud, post-study system usability questionnaire (PSSUQ), and interview techniques with five representative participants and 50 respondents. The most important findings of the study were that the redesigned mobile website showed improved usability of the website, as indicated by increased effectiveness and efficiency values, enhanced PSSUQ satisfaction scores, and more positive user feedback.
Co-Authors Aang Subiyakto Atanda Balogun, Naeem Dwi Yuniarto N., Nuryasin Nashrul Hakiem Q. Huda, Muhammad Rahman, Hadi Sangsawang, Thosporn Viva Arifin