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Irvan Arif Kurniawan
Universitas Islam Syekh-Yusuf
Religion Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Neuroscience Nursing Public Health Social Sciences Transportation Other

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Journal : Kajian Administrasi Publik dan ilmu Komunikasi

 1 
Kuliatas Pelayanan Ekowisata Mangrove di Ketapang Urban Aquaculture (KUA) Desa Ketapang Mauk Kabupaten Tangerang Eni Apriliani; Rizkyka Rahma Danti; Amelia Anggraini; Andin Febrianti; Irvan Arif Kurniawan
Kajian Administrasi Publik dan ilmu Komunikasi Vol. 2 No. 1 (2025): Maret: Kajian Administrasi Publik dan ilmu Komunikasi
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/kajian.v2i1.173

Abstract

This study aims to analyze the service quality at Ketapang Urban Aquaculture (KUA), a mangrove ecotourism area in Tangerang Regency, using the Servqual theory encompassing five dimensions: tangibles, reliability, responsiveness, assurance, and empathy. This qualitative research utilized primary data from in-depth interviews with KUA management and secondary data from relevant literature. The findings indicate that physical facilities, such as trekking paths and informative signs, enhance visitor comfort. Educational programs run on schedule, and the complaint system effectively addresses visitor concerns. Friendly and well-trained staff provide a sense of safety and a positive tourism experience. However, challenges remain in optimizing sanitation facilities and digital promotion. The study concludes that KUA's service quality meets expectations, supporting sustainable ecotourism.
Co-Authors AA Sudharmawan, AA Agus Iwan Mulyanto Agus Iwan Mulyanto Ahmad Murodi Ahmad Murodi Ahmad Sabili Huda Ajniver Hamnur Zebua Aldo Junianto Alifia Nur Ramadhani Amelia Anggraini Amin Fendi Rahmelan Andin Febrianti Anggih Perian Guswan Putra Anggita May Putri Kiswanto Aniza Lestari Ranama Annemarie Fatimah Fauziyah Aprilia, Indri Okshana Aramita Dinah Idelia Arfina Maghfira Ari Suseno Aulia Surya Pertiwi Azzahra, Ratu Khairun Baby Novega Aprilianti Badar, Refly Bagus Sajiwa Bella Eka Setianingrum Budi Setiawan Caesar, Muhammad Ridwan Dafyar Eliadi Hardian Darozah, Alivianisa Arfa Dede Yusman Eko Prasetyo Eko Prasetyo Eni Apriliani Erialdy . Fadhlillah, Muhammad Rizqi Fauziah, Nurul Shinta Fauziyah, Annemarie Fatimah Fauziyah, Nur Ficky Faysa Permata Rhahmadiahti Fikri, Sudana Filza Gita Maharani Firdiyani, Fitria Ghina Ummu Kultsum Hasanah, Tamimatul Hilman Hilman Hilman Hilman Ilham Aji Pangestu Ilmi Sulistiati Anisa Inas Sofia Latif Indah Agustin Pradana Indri Lestari Isma Nuzullani Isnadya Muharromah Kodariyah, Lailiyah Luluatul Fuadah Mach . Murodi Machrunnisa, Machrunnisa Maharani, Yuswita Safa Marissa Krianayanti Bunga Putri Mazya, Thita Moralitha Muhamad Rizqi Priatna Muhammad Rizqi Fadhlillah Muhammad Thoriq Ramadhani Muharromah, Isnadya Muhtadi, Yudi Mulyani Mulyani Murodi, Ahmad Natashia Salsabila Natashia Salsabilla Nataya, Azlya Salsabila Nissa Nurhasanah Novi Alviani Nur Ficky Fauziyah Nurul Shinta Fauziah Orlando Taruna Pratama Pangestu, Ilham Aji Puri, Rekha Silvia Puspasari, Hilda Putri Wahyuningsih Rantau, Muhammad Ibrahim Ratu Khairun Azzahra Ratu Khairun Azzahra Refly Badar Regi Rizki Fauzi Riana, Inda Ricca . Rosalinda Rifdah Silawarti Risma Amelia, Risma Riyan Wijaya Kusuma Rizkyka Rahma Danti Salsabila, Natashia Salsabilla, Natashia Santoso, Seno Sari, Dewi Munika Sari, Putri Alfiyyah Savira Fajar Meyriyanih Siti Alvina Maulidah Siti Jumiati Siti Khopipah Siti Rafa Siti Wahyuni Rahmawati Siti Zubaidah Sulistia Sulistia Suseno, Ari Tazkia, Siska Rahayu Indri Tria Rama Nabila Trisya Walza Rizkita Tuti Haryanti, Tuti Ulfa N, Siti Ulfah, Siti Nurlaili Vivi Charunia Wati Widodo Widodo Wijoyo Hartono Yayuk Wulandari Yusman, Dede Yusuf, Yusmedi Yuswita Safa Maharani Zahra, Hanifa