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All Journal PAKAR Pendidikan Ranah Research : Journal of Multidisciplinary Research and Development Jurnal Siber Transportasi dan Logistik Siber Journal of Transportation and Logistics Jurnal Greenation Ilmu Teknik Jurnal Pendidikan dan Kebudayaan Nusantara Orasi: Jurnal Ilmu Politik dan Sosial Dinasti Health and Pharmacy Science Socrates : Journal of Education, Philosophy and Psychology Orbit : Jurnal Ilmu Multidisiplin Nusantara
Satriawan, Nofri
Fakultas Teknik, Universitas Negeri Padang, Padang, Indonesia
Arts Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Mechanical Engineering Public Health Social Sciences Transportation Other

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Journal : Siber Journal of Transportation and Logistics

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Proposed Customer Knowledge Management (CKM) in the Truku Logistics Application Feature PT Biru Samudera Selatan Satriawan, Nofri
Siber Journal of Transportation and Logistics Vol. 1 No. 1 (2023): (SJTL) Siber Journal of Transportation and Logistics (April 2023)
Publisher : Siber Nusantara Research & Yayasan Sinergi Inovasi Bersama (SIBER)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/sjtl.v1i1.39

Abstract

Logistics processes that only make one trip in the transportation of goods result in inefficient logistics costs. Truku is an integrated digital logistics solution that provides added value to the company. the current condition of the truck application is still unable to optimally support services to users, especially the automatic payment transaction feature. The method used in this study is a conceptual model of Customer Knowledge Management (CKM) based on the Customer Relationship Management (CRM) phase and the Knowledge Management (KM) process. The results of the comparison of the features that have been formulated with the features available in the Truku application then become a reference for determining the proposed features that are recommended to PT Biru Samudera Selatan to be implemented in the Truku logistics application. So that later it can facilitate the development of application features based on the needs of the users of the Truku logistics application.
Co-Authors Ahmad Nasirin Anggara Pramana Putra Candra Hidayat Ebit Bimas Saputra evan saputra evan saputra, evan Farhan Saputra Hidayat, Candra Islami Yusa, Bunga Jihan Luthfi Nabillah Luthfi Nabillah, Jihan Nabillah, Jihan Luthfi Nasirin, Ahmad Putra, Anggara Pramana Raihan Saputra Sabrina, Reno Mardhatillah Saputra, Farhan Saputra, Raihan Yunerni, Tri