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All Journal Medical Journal of Indonesia JAM : Jurnal Aplikasi Manajemen Indonesian Journal of Human Nutrition Berkala Kedokteran Universa Medicina Jurnal Ilmiah Kesehatan Rustida
Achmad Rudijanto
Endocrine And Metabolic Division, Faculty Of Medicine, Brawijaya University
Humanities Biochemistry, Genetics & Molecular Biology Decision Sciences, Operations Research & Management Education Health Professions Immunology & microbiology Medicine & Pharmacology Nursing Public Health

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Journal : JAM : Jurnal Aplikasi Manajemen

 1 
THE EFFECT OF SERVICE QUALITY ON OUTPATIENT SATISFACTION OF DR. SOEGIRI GENERAL HOSPITAL LAMONGAN Maya Dewi Hanggraningrum; Tita Hariyanti; Achmad Rudijanto
Jurnal Aplikasi Manajemen Vol 15, No 4 (2017)
Publisher : Jurusan Manajemen Fakultas Ekonomi dan Bisnis Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (79.063 KB) | DOI: 10.21776/ub.jam2017.015.04.11

Abstract

Recently, tight competition requires hospitals to provide the best service and quality. Quality services may cause satisfaction to the patient. This study aims to determine the effect of quality service on satisfaction of outpatients at Hospital Dr. Soegiri Lamongan simultaneously and partially. This study utilizes cross sectional approach which involves 235 respondents of simultaneous outpatients. The instrument uses a questionnaire by employing independent and the dependent variables of satisfaction on quality service. The sample was taken by applying proposed sampling method. The data were analyzed using multiple linear regressions. The results of this study indicate that the service quality influence outpatients’ satisfactions.
Co-Authors dharma Lindarto, dharma Dian Handayani Endiki Surya Wira Pratama Erna Susanti Etik Sulistyowati Hidayat Sujuti Ika Kustiyah Oktaviyanti Kumala, Poppy Maya Dewi Hanggraningrum Mochamad Fachrureza Muhammad Ali Faisal Nur Samsu Puteri, Happy Helene Sulung Retty Ratnawati Tita Hariyanti Tjokorda Gde Dalem Pemayun Wismandari Wisnu