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All Journal EKSYAR: Jurnal Ekonomi Syari'ah & Bisnis Islam Revitalisasi : Jurnal Ilmu Manajemen Journal of Artificial Intelligence and Digital Business
Respatiningtias, Dyah Suswanti
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Computer Science & IT Economics, Econometrics & Finance Electrical & Electronics Engineering Engineering Law, Crime, Criminology & Criminal Justice

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Journal : EKSYAR: Jurnal Ekonomi Syari'ah

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PENINGKATAN KUALITAS DAN PELAYANAN TERHADAP PENGAMBILAN KEPUTUSAN PENDANAAN NASABAH PADA PT. BANK BNI SYARIAH NGANJUK Respatiningtias, Dyah Suswanti
EKSYAR: Jurnal Ekonomi Syari'ah & Bisnis Islam Vol 6 No 02 (2019): Jurnal Ekonomi Syariah & Bisnis Islam
Publisher : LIPI

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Abstract

This study aims to determine the effect of improving quality and service partially or simultaneously on customer funding decision making at PT. Bank BNI Syariah Nganjuk. This type of research uses quantitative research methods with causal associative research design (cause and effect). Data collection tools used in the form of questionnaires. The sampling technique used uses the Slovin formula with a sampling technique in the form of accidental sampling, ie anyone who accidentally meets a researcher can be used as a sample, if it is deemed that the person met by chance is suitable as a data source. So we get 70 customers who use services at PT. Bank BNI Syariah Nganjuk. The analytical method used is multiple linear regression analysis with partial hypothesis testing using the t statistical test and simultaneous testing using the F statistical test. The results of this study prove that (1) Quality improvement has a partial effect on customer funding decision making at PT. Bank BNI Syariah Nganjuk. (2) Services partially influence the decision making of customer funding at PT. Bank BNI Syariah Nganjuk. (3) Quality and service improvement simultaneously influences the customer's funding decision making at PT. Bank BNI Syariah Nganjuk.
Co-Authors Dekrijanti, AR Indra Junita, Elma Mahendra, Prasetya Tri Novaliana, Ika Noviliana, Verninda