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All Journal JSI: Jurnal Sistem Informasi (E-Journal) Jurnal Teknologi Informasi dan Ilmu Komputer Sisforma: Journal of Information Systems Jurnal Inspiration InComTech: Jurnal Telekomunikasi dan Komputer JUTEI (Jurnal Terapan Teknologi Informasi) JURNAL TEKNIK INFORMATIKA DAN SISTEM INFORMASI Sebatik JURIKOM (Jurnal Riset Komputer) Jurnal Informatika CCIT (Creative Communication and Innovative Technology) Journal Jurnal SITECH : Sistem Informasi dan Teknologi JASIEK (Jurnal Aplikasi Sains, Informasi, Elektronika dan Komputer) Journal of Information Systems and Informatics Jurnal Ekonomi Manajemen Sistem Informasi JATI (Jurnal Mahasiswa Teknik Informatika) Aiti: Jurnal Teknologi Informasi Jurnal Ilmu Manajemen Terapan (JIMT) Journal of Information Technology Ampera Journal of Business and Audit Information System (JBASE) Journal of Computer and Information Systems Ampera Journal of Software Engineering Ampera Buletin Poltanesa Jurnal Nasional Teknik Elektro dan Teknologi Informasi Jurnal Bina Komputer Jurnal Teknologi dan Manajemen Industri Terapan Magistrorum et Scholarium: Jurnal Pengabdian Masyarakat IT-Explore: Jurnal Penerapan Teknologi Informasi dan Komunikasi
Agustinus Fritz Wijaya
Unknown Affiliation
Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Other

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Journal : Jurnal Nasional Teknik Elektro dan Teknologi Informasi

 1 
Analisis Kinerja Sistem Informasi pada PT. Bank Central Asia Menggunakan IT Balanced Scorecard Achmad Fikri Syarif Mail; Prihanto Ngesti Basuki; Agustinus Fritz Wijaya
Jurnal Nasional Teknik Elektro dan Teknologi Informasi Vol 7 No 1: Februari 2018
Publisher : Departemen Teknik Elektro dan Teknologi Informasi, Fakultas Teknik, Universitas Gadjah Mada

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Abstract

PT. Bank Central Asia (BCA) is the biggest private bank in Indonesia. It always offers various banking solutions which address customers’ financial needs. Through various high quality and targeted products and services, BCA financial solution supports personal financial planning and customers’ business development. KlikBCA Individual (KBI) is one of the services that BCA offers to enable customers have practical, safe, and easy banking transaction. Therefore, a thorough measurement of Information System (IS)/Information Technology (IT) application performance from several aspects toward this innovation is needed. It measures how good the service is for both company and customers. The methodology used in this research is IT Balanced Scorecard. The result shows that the highest perspective is the company contribution as much as 19.33%, followed by the future perspective as much as 19%, the user orientation perspective as much as 18.8%, and the last is operationalization perspective as much as 14.58%. The final result is 71.71%, which indicates that it has reached a good level.
Co-Authors Achmad Fikri Syarif Achmad Fikri Syarif Mail Adhe Ronny Julians Adhe Ronny Julians Adi Nugroho Adi Wiyono Andeka Rocky Tanaamah Andreas Wiraniagara Angelina Agnes Angelina Agnes Anjarwanti S. R. Suseno Anneke Tri Andani Anni Sri Rahayu Anthony Anthony Anton Hermawan Antonius Teddy Sugiarto Aprisal Eliezer Ariya Dwika Cahyono Augie David Manuputty Avella Greenysian Agape A’ang Subiyakto Basuki, Prihanto Ngesti Bilang Asep Sutowo Birmanti Setia Utami Chandra, Michelle Mei Diana Christ Rudianto Cindyasri Pratidina Setyanti Cucun Alep Riyanto Danianto Enggar Prasetyo Daniel Albert Santoso Dedrick Kanata Sulistyo Denaline Prabowo Deni Ekel Ramanda Sembiring Pelawi Denny Happy Utama Dewi Maharani Rachmaningsih Dian Elvana Purnama Diki Darmawan Erwien Christianto Fla Prameswari Fransiska Wahyuning Kurniawati Fransiska Wahyuning Kurniawati Frederik Samuel Papilaya Fricila Beti Priyanti George Nicholas Huwae Gloria Batseyba Warella Hintoro, Septian Imanuel Susanto Jessica Nathania Kho Joushendri Tutfaut, Alesandro Juan Mainassy Koo, Yansen Manuel Harun Krisdana Bima Mahardika krismiyati krismiyati Kristian Mei Handoko Liunard, Garren Janico Mahendra Wahyu Prasetyo Malvin Kurniawan Maylani Indah Rakhmawati Maylinda, Sarah Ayu Melissa Purba Melkior N.N. Sitokdana Merryana Lestari Mursid Setyo Utomo Nainggolan, Damai Yanti Niken Lusia Putri Nina Setiyawati Oktaviana Ayu Olivia Michelle P Purwanto Pangestu, Rifky Prima Penidas Fodinggo Tanaem Pransiska Ropi Prayudhi Putra Langgori Prihanto Ngesti Basuki Prilly Peshaulia Thenu Puspita, Maria Entina Rahmawati, Aprilia Resa Saputri Resa Saputri Resti Sintia Bura Riansye Neina Salakory Richard Gordon Mayopu Rional Aprinda, Vido Rudi Kusnadi Sasue, Novita Sari Setyabudhi, Erlinda Shera Marsela Stefan Fernando Sterry Fleanry Mulaki Steven Chrisdianta Putra Steven Lim Steven Steven Suprihadi Susanto, Inge Gunawan Syarif, Achmad Fikri Tania Linda Teady Matius Surya Mulyana, Teady Matius Theodorus Fide Rahardian Theopillus J. H. Wellem Theresia Triyuni Triandika, Lulus Sugeng Valentina Risky Budi Prawestri Vania Rizqita Putri Vicky Windy Dwi Aditya Yani Rahardja Yessica Nataliani Yosafanto Adi Yunita Utami, Yunita Zelafehad Mega Naskay Zevanya Martha Haurissa