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I Gusti Putu Asto Buditjahjanto
Universitas Negeri Surabaya
Aerospace Engineering Arts Humanities Automotive Engineering Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Mechanical Engineering Social Sciences Transportation Other

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Journal : Edunesia : jurnal Ilmiah Pendidikan

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The Effects of Responsibility and Empathy on Customer Satisfaction in Teaching Factory Learning Sudrajat, Surya Catur; Buditjahjanto, I Gusti Putu Asto; Warju, Warju
Edunesia : Jurnal Ilmiah Pendidikan Vol. 6 No. 1 (2025)
Publisher : research, training and philanthropy institution Natural Aceh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51276/edu.v6i1.1142

Abstract

Vocational education encourages students to achieve competency in order to make students more prepared when joining the world. In order to achieve this goal, vocational education applies the model of a teaching factory. In factory learning, students are taught to provide direct services and products suitable for sale to general consumers or the public. Fundamental values ​​such as responsibility, empathy, and cooperation in service to society are the keys to this learning. The research aims to determine the simultaneous influence of responsibility and empathy on customer satisfaction in teaching factory learning at UPJ Vehicle Engineering Vocational High School 1 Bendo. The research used a sample of 67 class XII students at Vocational High School 1 Bendo using a Likert scale questionnaire with instrument validity test results using V-Aiken and reliability testing using Cronbach alpha. The research uses multiple linear regression analysis for the independent variables (responsibility and empathy) and the dependent (customer satisfaction) variables. The results of the Anova significance research were 0.000, and the calculated F value was 358.402. Then, the R2 value was 0.964. This shows that responsibility and empathy significantly influence customer satisfaction, with a percentage of 96.4%. Hopefully, this research can become the basis for further policy-making.
Co-Authors Achmad . Khoirudin Achmad Imam Agung Achmad Imam Agung Agfianto, Tomi Ahmad Affandi Akbar Sena Wijaya Akhmad Fahrur Rozi Akhmad Shohibul Mirbath Alamsyah, Sayyidul Aulia Andri Arfianto Anggi Mega Safitri Ansori, Zainal Mujib Arif Setiawan Arwin Dermawan, Dodik AYU ADILLA NOFRIYANTI, RESTINING Ayu Ayu Dini Ardianti Bambang Suprianto . Chandra Ainur Rizki Chandra Ainur Rizqi Chatarina Umbul Wahyuni Choiria, Rini Deviana, Ria Dian Maharani, Dian Dwi Cahyono, Bagus Eka Andila Putri.K.K Ekohariadi Endryansyah . Endryansyah . . Endryansyah Endryansyah Fachri, Moch Fajariati Herina Putri Fardani, Tyo Wildan Afrizal Farid Baskoro Fida Nur Irawati Fikri, Miftahul Fresy Nugroho Hakim, Zaima Faiza Hammad, Jehad A.H. Hapsari Peni Harisone Gusti Arief Prahara Harmanto Harmanto Hartanto, Unung Istopo Hasyim, Zulfikar . Hidayati , Lutfiyah Hidayati, Ayu Zulaikha Hisyam Muhammad Fuad AL Azka Ihsan, Moh. Al Ihtifazhuddan, Razan ILHAM YUWONO, CANDRA Indah Trisanti, Rosalia Irfansyah, Juki Ismet Basuki Joko Joko Kartika Tresya Mauriraya Kusumo, Angger Setyo L Endah Cahya Ningrum Lestari, Ika Rokhasari Lestari, Tri Mukti Lestari, Yeni Kusuma Lestari, Yoni Dwi Lilik Anifah Lilik Anifah Lugita Sari, Prisillia Lutfiyah Hidayati Luthfiyah Nurlaela Mahendra Widyartono Maspiyah Maspiyah Meini Sondang Meini Sondang Sumbawati Moh Rochman Wahid Maulana Muchlas Samani Muhamad Syariffuddien Zuhrie Muhamad Syariffuddien Zuhrie Muhammad Mukhlis Syeichu Muhammad Nur Arif Muhammad Syariffuddien Zuhrie Muhammad Syariffuddien Zuhrie Munoto Munoto Muzakki, Naufal Ningrum, Sulis Desiana NUR KHOLIFAH, SITI Nur Nur Rahmaningrum, Vardana Nur Nur Widiyawati Nur, Muhamad . Nurhayati Nurhayati Nurhayati Nurhayati Nurrahma, Alfina Nuryanto, Heru Parama Diptya Widayaka Paramitha, Citra Pratiwi Pasra, Nurmiati Pebrianti, Dwi Prakasa, Aji Bagas PRATAMA, ANDRIAN Prayuda Ari Guntoro Pristiyanto, Eki Priyono Priyono Puja Awwalia Rohmah PUNGKY PRATAMA, AFRIZZAL Pungky Puput Wanarti Rusimamto Puput Wanarti Rusimamto Puput Wanarti Rusimamto Purnomo, Yondra Adi Raden Roro Hapsari Peni Agustin Ratna Suhartini RIAN SAPUTRA, ADING Rian Rifqi Firmansyah, Rifqi Rina Harimurti Riztan Hanif Abdillah Rochmawati, Naim RR. Ella Evrita Hestiandari Saadah, Ayu Ummatus Sari, Fadlilah Indira Satria Riagung Lazuardi Satya Syarifuddin Amrollah Siti U'un Mas'ulah Soeryanto Soeryanto Subuh Isnur Haryudo SULISTIYO, EDY Supari Muslim Suparji Suparji Supartini, Titin Surya Catur Sudrajat, Surya Catur Susiani, Irna Tri Rijanto Unit Three Kartini WANARTI RUSIMAMTO, PUPUT Wanarti, Puput WARJU WIDYA SAPUTRI, FEBRI Widya Wildan Habibi , Mohammad Wildan Habibi, Mohammad Wiyli Yustanti WRAHATNOLO, TRI Zuhrie, M. Syariffuddien Zulfannur Zulfannur Zulfannur, Zulfannur