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All Journal Jurnal Manajemen dan Agribisnis Jurnal Teknik Industri Jurnal Teknoin J@TI (TEKNIK INDUSTRI) Techno.Com: Jurnal Teknologi Informasi Jurnal Ilmiah Teknik Industri Jurnal Teknik Industri: Jurnal Keilmuan dan Aplikasi Teknik Industri Proceeding ISETH (International Summit on Science, Technology, and Humanity) Jurnal Pengabdian Masyarakat dan aplikasi Teknologi Prosiding Dedikasi: Pengabdian Mahasiswa Kepada Masyarakat
Pujiyanto, Eko
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Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Mechanical Engineering Medicine & Pharmacology Social Sciences Other

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Journal : Jurnal Ilmiah Teknik Industri

 1 
Analisis Kebutuhan Teknis Stakeholder Pada Produk Kursi Roda Manual Menggunakan Zachman Framework Ayundyahrini, Meilinda; Suprapto, S.; Fahma, Fakhrina; Soetopo, Wahyudi; Pujiyanto, Eko
Jurnal Ilmiah Teknik Industri Vol. 18, No. 1, Juni 2019
Publisher : Muhammadiyah University Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23917/jiti.v18i1.7771

Abstract

Most wheelchairs circulating in Indonesian market are imported from China at affordable prices, but do not fufill the ISO 7176 series standards. SNI 09-4663-1998 about wheelchair is one of medical devices standard. The standard is considered do not covers the quality and user safety, while wheelchair technology is transform rapidly. Mapping and analyzing gap between stakeholder need and SNI 09-4663-1998 is expected to be input of standard review to improve the competitiveness of products. This research using the Zachman Framework approach following FACTS steps. Data collection uses the observation, in-depth interviews and Focus Group Discussion. Data analysis using Inter Rater Reliability (IRR) which to measure the level of agreement of respondents. The results showed that stakeholder technical needs included 7 parameters: stability, maneuverability, mobility, dimensions, strength, durability, and product information. SNI 09-4663-1998 only includes the product strength parameters through a drop test so that the standard needs to be reviewed.
DESIGNING THE IMPROVEMENT OF SPAM UNS WATER DISPENSER SERVICE QUALITY Natalianto, Yosua; Pujiyanto, Eko; Sutopo, Wahyudi
Jurnal Ilmiah Teknik Industri Vol. 19, No. 1, June 2020
Publisher : Muhammadiyah University Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23917/jiti.v19i1.9413

Abstract

SPAM (Sistem Pengolahan Air Minum or Drinking Water Treatment System) UNS was established in 2015 to meet the drinking water needs of the UNS academic community by providing 129 dispensers and water tap machines spread across buildings at UNS. A survey conducted by UNS students in 2017 showed that 54 % of students were not sure of the quality of UNS SPAM water. So the service quality questionnaire was distributed to 160 UNS students randomly and it was found that only 3 % of respondents stated that they used SPAM UNS water dispenser very often. Processing results shown the highest gap value is in the reliability dimension, with CTS namely cleanliness and flow of water. From the survey regarding the cleanliness and flow of the water carried out the DPMO value of the process was 332,589 (1, 930 sigma) . Recommendations for improvement are in the form of several SOPs to improve the cleanliness and quality of SPAM UNS water dispenser services.
DESIGN OF THE PROPOSED IMPROVEMENT TO OVO’S ELECTRONIC MONEY PAYMENT SERVICES IN GRAB ONLINE TRANSPORTATION SERVICES Swaraswati, Dinnur; Pujiyanto, Eko; Hisjam, Muhammad
Jurnal Ilmiah Teknik Industri Vol. 19, No. 1, June 2020
Publisher : Muhammadiyah University Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23917/jiti.v19i1.9035

Abstract

The advancement of science and technology in the world has brought many influences to the changes in people's behavior and habits, one of that is the technology payment system adopted as an electronic payment system. As an electronic payment instrument, OVO cooperates with one of the online-based transportation services, Grab. However, the success of a company can be seen from the quality of service in meeting the satisfaction of the community or customers. The success of the company in providing quality services can be determined by the Service Quality (Servqual) approach, that is a method used to measure service quality from the attributes of each dimension, so that a gap value will be obtained that is the difference between consumers' perceptions of services that has been received in the hope that will be received. The objective to be achieved is to propose a design in the form of alternative solutions for the priority of improving the quality of electronic money OVO services in Grab applications. Data were collected through a questionnaire using non-probability sampling techniques with a total sample of 140 respondents. The study found the main problems, namely in the dimensions of compensation, responsiveness, and Privacy/Security.
Designing The Proposed Improvement of TIX ID Online Cinema Ticket Purchase Service Quality Ditazha, Julya; Pujiyanto, Eko; Suletra, I Wayan
Jurnal Ilmiah Teknik Industri Vol. 19, No. 02, December 2020
Publisher : Department of Industrial Engineering Universitas Muhammadiyah Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23917/jiti.v19i2.11540

Abstract

TIX ID is application in Indonesia that provides new experiences in purchasing cinema tickets. The success of a company can be seen from service quality in fulfilling the satisfaction of customers. Therefore, the purpose of this study is to designing the proposed improvement TIX ID online cinema ticket purchase service quality. This study was conducted in three stages, namely testing the hypotheses of the relationship between variables using PLS-SEM, measuring service quality using the servqual method, and designing the proposed improvement. The result of this study is e-service quality has a significant effect on e-satisfaction and e-loyalty. In addition, the dimensions of e-service quality are dominant effect on the low TIX ID service quality is compensation, with a gap of 27%. Recommendations for improvement are providing customer access to be able to contact customers service directly and SOP of the cooperation TIX ID and DANA.
Co-Authors Azmi, Shafly Bambang Suhardi Cucuk Nur Rosyidi Ditazha, Julya Dwicahyani, Anindya Rachma Fakhrina Fahma Fittamami, Bening Maulina Hendro Wicaksono Hisjam, Muhammad I Wayan Suletra Isak, Mukhtar Adan Joko Triyono Mei Susanto Meilinda Ayundyahrini Muh. Hisjam, Muh. Nabilah, Ekty Natalianto, Yosua Nuzulia Khoiriyah Pangestu, Phengky Pringgo Widyo Laksono Putri, Sela Angela Qurrota Ayun, Azizah Hadny Rahayu, Andriana Rahmaniyah Dwi Astuti Retno Wulan Damayanti RR. Ella Evrita Hestiandari S. Suprapto Setyoko, Rio Detri Soetopo, Wahyudi Sri Rahayu Lestari Srikandi, Dessy Sulistiyowati, Rina Swaraswati, Dinnur Valencia, Bella Renata Wahyudi Sutopo Wakhid Ahmad Jauhari Wulandari, Rizca Tri Yuniaristanto Yuniaristanto Yusuf Priyandari