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Tuslaela
Universitas Nusa Mandiri
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Journal : Repeater: Publikasi Teknik Informatika dan Jaringan

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Analisis Sentimen pada Ulasan Aplikasi JakLingko Menggunakan Metode Naïve Bayes Ricardus Mba Dala Pati; Eka Kusuma Pratama; Tuslaela Tuslaela
Repeater : Publikasi Teknik Informatika dan Jaringan Vol. 3 No. 4 (2025): Oktober: Repeater : Publikasi Teknik Informatika dan Jaringan
Publisher : Asosiasi Riset Teknik Elektro dan Informatika Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/repeater.v3i4.638

Abstract

JakLingko is a digital-based public transportation integration system developed to facilitate access to various transportation modes in Jakarta. Along with the increasing number of users, reviews on the JakLingko application reflect user experiences and perceptions. This study aims to analyze the sentiment of user reviews on the Google Play Store using the Naïve Bayes method. Data collection was conducted through web scraping, resulting in 3,260 reviews. The data were preprocessed, sentiment-labeled, and classified using Orange Data Mining. The research applied a quantitative experimental approach with a machine learning framework. The classification results showed that neutral sentiment dominated user reviews, followed by negative and positive sentiments. The Naïve Bayes model achieved 100% accuracy based on the confusion matrix and other evaluation metrics such as precision, recall, and F1-score. The findings highlight that Naïve Bayes can be a reliable approach for analyzing public opinion and serve as a reference for evaluating and improving digital service applications.
Co-Authors Abdul Rahman Kadafi Abdul Rahman Kadafi Abdul Rahman Khadafi Al Hakim, Imam Taftazani Anneke Indra Kirana Cahyani Budihartanti Cahyani Budihartanti Cahyani Budihartanti Cahyani Budihartanti D. Desmira Dannys Permadi Dinda Juliana Ega Maulana Ditama Eka Kusuma Pratama Elok Nur Aeni Embun Fajar Wati Enok Tuti Alawiah Ernawati, Siti Faqih Muhammad Farhan Rahmadhani Helina Apriyani Ihsanurrijal Muwahid Indah Purnamasari INDAH PURNAMASARI Indah Purnamasari Ishak Kholil Ishak Kholil Istikharoh, Istikharoh Kadafi, Abdul Rahman Laila Septiana Nazarius, Jerry Kristian Ricardus Mba Dala Pati Rusdiansyah , Rusdiansyah Rusdiansyah Rusdiansyah Santoso Setiawan Siti Ernawati - STMIK Nusa Mandiri Sri Rusiyati Sri Rusiyati Suharyanti , Nining suharyanti, Nining Supendar , Hendra Syahreva, Hafiz Tati Mardiana Tati Mardiana, Tati Yopi Handrianto, Yopi Yoseph Adrianus Ino Yumi Novita Dewi Yunan Maulana Putra