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All Journal JETT (Jurnal Elektro dan Telekomunikasi Terapan) Journal of Health Policy and Management Journal of Maternal and Child Health Multidiciplinary Output Research for Actual and International Issue (Morfai Journal) Jurnal Penkomi : Kajian Pendidikan dan Ekonomi MITZAL (Demokrasi, Komunikasi dan Budaya) : Jurnal Ilmu Pemerintahan dan Ilmu Komunikasi J-ESA (Jurnal Ekonomi Syariah) Taroa : Jurnal Pengabdian Masyarakat Jurnal Atma Inovasia Cakrawala: Jurnal Pengabdian Masyarakat Global Prosiding Seminar Informasi Kesehatan Nasional Amal: Jurnal Ekonomi Syariah Lentera Leuser Journal of Environmental Studies Journal of Regional Economics and Development Infolitika Journal of Data Science Mengabdi: Jurnal Hasil Kegiatan Bersama Masyarakat El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Socious Journal Journal of Ekonomics, Finance, and Management Studies JPEMAS: Jurnal Pengabdian Kepada Masyarakat JARSI
Ulhaq, Muhammad Zia
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Journal : Journal of Health Policy and Management

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Hospital Administration as Factors Associated with Patient Satisfaction: A Meta-Analysis Maesaroh, Siti; Fauziah, Ani Nur; Putri, Imram Radne Rimba; Ulhaq, Muhammad Zia; Rokhmatun, Puji Nur; Zamani, Ahmad; Atmojo, Joko Tri; Sunaryanti, Sri Sayekti Heni; Widiyanto, Aris
Journal of Health Policy and Management Vol. 7 No. 3 (2022)
Publisher : Masters Program in Public Health, Universitas Sebelas Maret, Indonesia

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Abstract

Background: Maintaining hospital quality is the most important thing to consider in hospital service indicators. Patient satisfaction is one of the important factors in maintaining hospital quality. This study aimed to analyzed the associated between hospital administration with patient satisfaction.Subjects and Method: This study is a meta-analysis with PICO, population: patients. Intervention: good hospital administration. Comparison: poor hospital administration. Outcome: patients’ satisfaction. The articles used in this study were obtained from three databases, namely Google Scholar, Pubmed, and Science Direct. Keywords to search for articles are “Hospital Administration” OR “Good Administration” OR “Hospital Services” AND “Patient Satisfaction” OR “Satisfaction” AND “Multivariate”. Articles included are full-text English from 2009 to 2021. Articles were selected using a PRISMA flow diagram. Articles were analyzed using the Review Manager 5.3 application.Results: A total of 7 cross-sectional study articles from Asia (China), Europe (Germany), and Africa (Ethiophia) were reviewed in the meta-analysis. Based on the results of the analysis, it was found that good hospital administration has the possibility to increase patient satisfaction 3.58 times compared with poor hospital administration (aOR= 3.58; 95% CI= 2.36 to 5.42; p<0.001) and the results were statistically significant.Conclusion: Hospital administration associated with patients statisfaction.Keywords: hospital, hospital administration, patient statisfaction, inpatients.Correspondence: Siti Maesaroh. School of Health Sciences Mamba’ul Ulum Surakarta. Jl. Ringroad Utara, Mojosongo, Jebres, Surakarta, Central Java, Indonesia. Email: maesarohsiti70@gmail.com. Mobile: +62 813-9386-7942.Journal of Health Policy and Management (2022), 07(03): 227-334https://doi.org/10.26911/thejhpm.2022.07.03.07
Co-Authors Afran Afriani, Jaitun Ahmad Zamani, Ahmad Akbar, Zulhiddin Al Fajar, Muhammad Rasyad Al Iqlima Al-Ifansyah, M. Alfi Syahrin, Alfi Alyatus Syifa Amanda Ananda, Zafira Putri Ani Nur Fauziah, Ani Nur Anista R, Jodang Setia Adi Annisa, Nadiva Armanda, Fellynia Rizky Atmojo, Joko Tri Aziza, Zahra Ifma Bahriyah, Euis Nurul Bhisma Murti Devi Pramita Sari Diah, Muhammad Dianti, Nurul Jumar Emelda, Hardianti Octapiani Eti Poncorini Pamungkasari FATIMAH FATIMAH Fatimah, Fatma Siti Firmansya Firmansyah, Denny Hanan, Dafif Harmin Hatta, Harmin Hesty Latifa Noor Husniah, Dina Ibrahim Ibrahim Ihwan P. Syamsudin Illahi, Rizqi Imam Muhammad Amhar Indriani, Ida Inul Daratista Iransayah Ismail Ismail Khalifa Humaira Lala, Andi Larisu, Zulfiah Maria Ulfa Mastura, Mastura Mawar Ambarwati Melindawati Melindawati Merung, Arteurt Yoseph Muhajir, Mia Aulia Muhammad Farid Muhammad Rasyad Al Fajar Muhammad Rasyad Al, Fajar Muhammad Rasyad Al-fajar Muslem Muslem, Muslem Mutia, Eka Septi Seliani Natasya, Awi Nurjayanti Nurjayanti Nursyafika, Nursyafika Nurul Husna Nuzullah, Teuku Muhammad Faiz Putri Rahyu Putri, Imram Radne Rimba Putriana Putriana Rafiuddin Rafiuddin, Rafiuddin Rahmah Rahmalia Rahmalia Rahmatan Setiadin Robing, Robing Rokhmatun, Puji Nur Runi Asriani Safrida Safrida Sagaf, Umar Salman, Nurul Fajraini Salsa Nabila Salsabila, Athaya Sarwhadamana, Raden Jaka Sasmita, Novi Reandy Sherina Molek Siti Maesaroh Siti Mukarramah Sri Mawarni Sunaryanti, Sri Sayekti Heni Syahraeni, Syahraeni Syakir, Fakhrus Tianda, Agus Umar Sagaf Wahyuningsih, Irman Widiyanto, Aris Zahriah, Zahriah