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All Journal JIKSI (Jurnal Ilmu Komputer dan Sistem Informasi) Computatio : Journal of Computer Science and Information Systems Jurnal Pilar Nusa Mandiri SMARTICS Journal Journal of Economic, Bussines and Accounting (COSTING) JITK (Jurnal Ilmu Pengetahuan dan Komputer) JURNAL TEKNIK INFORMATIKA DAN SISTEM INFORMASI METHOMIKA: Jurnal Manajemen Informatika & Komputerisasi Akuntansi Jurnal Riset Informatika Journal of Information Systems and Informatics BRITech : Jurnal Ilmiah Ilmu Komputer, Sains dan Teknologi Terapan Infotech: Journal of Technology Information Journal of Business and Audit Information System (JBASE) Sinar Sang Surya: Jurnal Pusat Pengabdian kepada Masyarakat Jurnal Ilmiah Sistem Informasi dan Ilmu Komputer Jurnal Teknik Mesin, Industri, Elektro dan Informatika Jurnal Ilmiah Teknik Informatika dan Komunikasi Jurnal Penelitian Teknologi Informasi dan Sains Saber: Jurnal Teknik Informatika, Sains dan Ilmu Komunikasi EBID:Ekonomi Bisnis Digital JURNAL TEKNIK INFORMATIKA DAN KOMPUTER Router : Jurnal Teknik Informatika dan Terapan Repeater: Publikasi Teknik Informatika dan Jaringan Merkurius: Jurnal Riset Sistem Informasi dan Teknik Informatika Saturnus: Jurnal Teknologi dan Sistem Informasi
Budiyantara, Agus
STMIK Widuri, Jakarta
Agriculture, Biological Sciences & Forestry Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Electrical & Electronics Engineering Energy Environmental Science Industrial & Manufacturing Engineering Mathematics Physics Other

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Journal : Jurnal Ilmiah Sistem Informasi dan Ilmu Komputer

 1 
Evaluasi Efektivitas Sistem Administrasi Layanan Coating di Clean N Tidy dengan Metode Pieces Wildatur Rohmah; Agus Budiyantara; Sandri Sagitarius Sarumaha
Jurnal ilmiah Sistem Informasi dan Ilmu Komputer Vol. 5 No. 2 (2025): Juli : Jurnal ilmiah Sistem Informasi dan Ilmu Komputer
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/juisik.v5i2.1343

Abstract

Digital transformation has become a crucial need for businesses, including the automotive Service sector. However, Clean N Tidya vehicle coating Service enterprisestill relies on a manual administrative system, which causes various issues in Service effectiveness. This study aims to evaluate the administrative system used in Clean N Tidy’s coating Services using the PIECES framework, which includes six aspects: Performance, Information, Economics, Control, Efficiency, and Service. A qualitative descriptive approach was applied, with data collected through direct observation, semi-structured interviews, and questionnaires distributed to staff and customers. The analysis revealed that the current manual system is rated very poor across all PIECES indicators. Low Performance was evident in delayed data recording, inaccurate Information, and inefficient time and cost management. The manual system also lacks sufficient Control mechanisms, leading to administrative errors and limitations in Performance monitoring. These weaknesses negatively impact Service quality and hinder managerial decision-making. Based on these findings, the study recommends developing an integrated digital administration system to support more accurate, real-time, and efficient data management. Such a system is expected to enhance Service quality and improve the business's competitiveness.
Co-Authors Achmad Udin Zaelani Addarda, Binan Ade Davy Wiranata Agus Pratama W Ahmad Taufik Alexandra, Jennifer Ananda, Deah Andreanus Kevin Wijaya Anthony Gunawan Anton Hindardjo Arafat, Fadhilah ari ardiansyah sinta Arif Yuliawan Asrul Sani Asrul Sani Azhari, Ozmar Bernanda, Devi Yurisca Bintang Dwinanto Prakoso Bunevasius Pekelmus Christianto, Kevin Dirga Setia Fahreza Doharma, Rouly Francka Sakti Lee Fresh Krist Wit Nesty Sarumaha Frieyadie Gunadi, Goldie Hamzah Kadar Handan Franata Simarmata Honni, Honni Irma Suryani Irvan Lewenusa Irvan Lewenusa, Irvan Irwansyah Irwansyah Irwansyah Irwansyah Irwansyah Irwansyah Irwansyah Irwansyah Jap Wie Tjhe Jefry Leonardo Johanes Fernandes Andry Jovita Sutanto Kevin Christianto Ksatria Muhammad Al Rustam M, Tupan Tri Mario, Eric Marsela Nihim Masruri Masruri Maulana, Brian Arif Merliani Ivone Merliani Ivone S Michael Rolland Mochamad Sofyan Muryono, Tupan Tri Nababan, Andika Jakaria Nastiti Tri Permatasari Nawangtyas, Nur Nur Nawaningtyas Pusparini Nur Nawaningtyas Pusparini Nur Nawaningtyas Pusparini Owen, Bryan Permatasari, Nastiti Tri Pusparini, Nur Nawaningtyas Raizaldi, Achmad Randy Anderias Adu Rizal Rizal Rizaldy Khair Samuel Samuel Sandri Sagitarius Sarumaha Sandy Duta Alam Shan Putra Elliotman Sarumaha Siti Aisyah Siti Aisyah Sofian Lusa Sofyan, Mochamad Supit, Merliani Ivone T. Husain Tezar Maula Tjhe, Jap Wie Widjaya, Rendi Wildatur Rohmah Wiliani, Ninuk Witari, Putu Sita