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Saipul Al Sukri
Fakultas Ekonomi Dan Ilmu Sosial Universitas Islam Negeri Sultan Syarif Kasim
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Journal : Jurnal Ilmiah Ekonomi Islam

 1 
Dimensi E-Servqual dan Dampaknya Terhadap E-Satisfaction Layanan Mobile Banking Nurrahmi Hayani; Saipul Alsukri
Jurnal Ilmiah Ekonomi Islam Vol 7, No 2 (2021): JIEI : Vol. 7, No. 2, 2021
Publisher : ITB AAS INDONESIA Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (185.344 KB) | DOI: 10.29040/jiei.v7i2.2275

Abstract

This study aims to determine the effect of e-servqual on e-satisfaction on mobile banking customers. The population in this study was all customers of BRI Syariah at State Islamic University sultan Syarif Kasim. The sampling method in this study uses non probability sampling with a purposive sampling technique where this technique takes samples with certain considerations. The data used are primary data and secondary data. Data analysis method used is multiple linear regression methods. The results showed the facts of the six e-servqual variables offered in this study, only the fulfillment, privacy, and responsiveness variables have a significant relationship. While the 3 other variables namely efficiency, reliability and contact do not have a significant influence on e-satisfaction customers of BRI Syariah mobile banking in UIN Suska Riau. These six e-servqual variables have an effect of 62.7% on the e-satisfaction variable while the remaining 37% are approved by other variables not included in this study.
Co-Authors Abdiana Ilosa Abdiana Ilosa Abdiana Ilosa Abdiana Ilosa Achmad Ghozali Adi Kurniawan Afandi, Syed Agung Afrinaldy Rustam Agusra, Dodi Ahmad Fauzi Akmaruddin, Tengku Amanda Dwi Putri Annesa Adriyani Aprilia, Puput Arif Rahman Asepma Hygi Prihastuti Bimmo Dwi Baskoro Cakranegara, Pandu Adi Chen, Hendrik Darni Darni Darni Darni Diansanto Prayoga Didit Hadayanti Dwi Ermayanti Susilo Efrilina, Shelvya Erdayani, Rizki Ermansyah, Ermansyah Febri Yuliani Fedianty Augustinah Ferby Mutia Edwy Fery Riyanto GS , Achmad Daengs Hakmi Wahyudi Harahap, Nur Hebat Hasim As'ari Hendrajaya - Hijratul Aswad Hijratul Aswad Ichwan Rahmanu Widjaja Ilham Cahyo, Dwi Irfan Ridha Irsyad Kamal Juliana, Juliana Julina Julina Julina Julina Jusmarni Jusmarni, Jusmarni Kamalia Kamalia Kiki Joesyiana Kok Shiong Pong Kushariyadi Kushariyadi Miran, Ikas Misrofingah Misrofingah Muhamad Risal Tawil Muhammad Hasyim Muhammad Yusuf Muliani, Nur Muslim Afandi Muslim muslim Nasrullah Djamil Novfitri Syuryadi Novian Novian, Novian Novita, Ulfiah Nur Halimah Nurrahmi Hayani Nurrahmi Hayani Pratiningsih, Vony Prihastuti, Asepma Hygi Putra, Ilham Chanra Rahmadeni Rahmadeni Ratih Kusumastuti Restu Agusti Riani, Indah Ricca Angreini Riki hanri malau Rizaldi Putra Romus, Mahendra Roymon Panjaitan RR. Ella Evrita Hestiandari Rudiadi Rudiadi Rudianto Rudianto Rusdi Rusdi S, Layla Hafni Siti Khaeromah Siti Nur Azizah Siti Patimah Sofyan, Deviana Sonia Sischa Eka Putri Suci Ramadhani Suryani, Devi Syafitri, Bunga Vivid Violin Vony Pratiningsih Yanti Ernalia Yutiandry Rivai Zikri Aidilla Syarli Zulfahmi Zulfahmi Zulfahmi Zulfahmi Zulfahmi zulfahmi Zulhaida Zulhaida