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All Journal Kontribusia : Research Dissemination for Community Development Jurnal Teknologi dan Manajemen Sistem Industri
Ramadhan, Muhammad Aditya
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Humanities Control & Systems Engineering Decision Sciences, Operations Research & Management Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Mechanical Engineering Public Health Social Sciences

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Journal : Jurnal Teknologi dan Manajemen Sistem Industri

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Systematic Literature Review : Application of Servant Leadership in Security and Aviation Services: Muhammad Aditya Ramadhan, Dhian Supardam Ramadhan, Muhammad Aditya; Dhian, Supardam
Jurnal Teknologi dan Manajemen Sistem Industri Vol. 3 No. 2 (2024): Jurnal Teknologi dan Manajemen Sistem Industri (JTMSI) - SEPTEMBER
Publisher : Universitas Bojonegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56071/jtmsi.v3i2.981

Abstract

A systematic review of research articles on the application of servant leadership in the aviation industry highlights its significant positive impact on both service quality and workplace safety. Servant leadership, with its emphasis on employee well-being and development, has been shown to effectively improve safety behaviors and reduce accident risks, outperforming other leadership styles such as transactional and laissez-faire. This leadership model enhances employees' sense of ownership and responsibility, leading to greater job satisfaction, motivation, communication, and teamwork. Furthermore, servant leadership contributes to a more positive work environment, increasing employee loyalty, retention, and overall operational efficiency. Therefore, implementing servant leadership in the aviation sector not only reinforces a strong safety culture but also elevates the quality of services provided to customers.
Co-Authors Dhian Supardam Praptiningsih, Nunuk Putra, Gilang Trio