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All Journal Edutech Jurnal Manajemen Pendidikan JPBM (Jurnal Pendidikan Bisnis dan Manajemen) Jurnal Ilmiah Econosains Jurnal Pendidikan (Teori dan Praktik) Jurnal Pemberdayaan Masyarakat Madani (JPMM) JRMSI - Jurnal Riset Manajemen Sains Indonesia MITRA: Jurnal Pemberdayaan Masyarakat Jurnal Ilmiah Wahana Pendidikan JP (Jurnal Pendidikan) : Teori dan Praktik Jurnal Manajemen Bisnis Kewirausahaan Journal of Student Research Student Scientific Creativity Journal Jurnal Kajian dan Penelitian Umum Jurnal Ilmiah Research and Development Student Neraca: Jurnal Ekonomi, Manajemen dan Akuntansi Triwikrama: Jurnal Ilmu Sosial Cendikia: Jurnal Pendidikan dan Pengajaran Jurnal Ilmiah Ekonomi dan Manajemen Neraca Manajemen, Akuntansi, dan Ekonomi Journal Economic Excellence Ibnu Sina Intellektika: Jurnal Ilmiah Mahasiswa Jembatan Hukum: Kajian Ilmu Hukum, Sosial dan Administrasi Negara Ulil Albab Studi Administrasi Publik dan ilmu Komunikasi
Susan Febriantina
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Religion Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

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Journal : Jurnal Manajemen Bisnis Kewirausahaan

 1 
Pelaksanaan Layanan Helpdesk Sistem Informasi ASN pada Instansi X Tsulis Shoumi Fatin; Susan Febriantina; Terrylina Arvinta Monoarfa
JUMBIWIRA : Jurnal Manajemen Bisnis Kewirausahaan Vol. 2 No. 1 (2023): April : Jurnal Manajemen Bisnis Kewirausahaan
Publisher : BADAN PENERBIT STIEPARI PRESS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56910/jumbiwira.v2i1.545

Abstract

In the digital era, information technology has been applied to various fields, one of which is services. Currently, online-based services can make it easier for someone to ask for information or submit a complaint about something related to an institution or company. This research was conducted to determine the implementation of ASN Information System helpdesk services at institution X. This research used a qualitative method with a case study type of research. Data collection methods used are observation, interviews, and literature study. Participants in this study were employees of the SIASN helpdesk service. The results of this study indicate that the implementation of the ASN information system helpdesk service has been running quite well in terms of system usage, service appearance, and features of the service. However, in practice there are still obstacles, there is a lack of responsibility of service providers such as the response time given is not fast response. This is supported by interview statements conducted with service provider employees.
Co-Authors Abiyyu Mufadhdhal Zhafran Ammar Alfa Fawzan Alfiani Alfiani Alif Maulana Rosa Amanda Rezki Ananda Andre Fuad Gunawan Aninditha Sulistya Putri Avandi Akbar Basyarudin Awaluddin Tjalla Bagas Yuliatmaji Brata Sanjaya Calvin Kimura Christian Wiradendi Wolor Deffy Ayu Putri Nur Anizzah Destria Kurnianti Endah Sahira Ervina Maulida Faiza Rahma Wijaya Farah Cantika Azalia Fidhyallah, Nadya Fadillah Fitriyani Nurul Awaliyah Fransiska, Agustin Shella Hana Nurkhairani Hanifah Gita Ramadhan Herlitah Herlitah Indah Novita Jennah Marsha Sanjaya Jonathan Nofaomasi Daeli Karina Rahmadina Kayla Maulida Utami Khalizah Alfi Fadhliyah Lareina Maritza Mahesa Dimyati Haryo Kasemen Marsofiyati4 Marsofiyati4 Maulana Amirul Adha Maya Agriyani Putri Muhamad Junaedy Muhammad Fajar Bayu Wicaksono Muhammad Farelluddien Muhammad Ikhwan Munawaroh Nadiva Azzahra Nafiudin Namang, Veronica Luisa Nasywa Eka Anindya Novi Elvareta Permatasari Sihite Nuryetty Zein Okta Armelya Rahim Ponco Dewi Karyaningsih Pradipta Afrah Nugraha Putri, Inqy Azzahra Retno Wijayanti Rini Yuniar Purnama Rizki Firdausi Rachma Dania Roni Faslah RR Ponco Dewi Karyaningsih Sabrina Alsya Rahmadhania Safrina Primadhita Salsabila, Unik Hanifah Shavina Aura Azzahra Siti Nurjannah Suparno Suprayogi, Wahyu Syahla Rizkia Salsabila Terrylina Arvinta Monoarfa Thabita Salsabila Tsulis Shoumi Fatin Tyas Talitha Majid Ulayya Antania Hanjani Vidya Indah Nurhafiza Wahyu Try Hartanto Zahra Aisha Febrila Zulfa Dwi Fauzia