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Journal : Journal of Ekonomics, Finance, and Management Studies

Pengaruh Premi Asuransi, Claim dan Recovery Terhadap Kualitas Layanan Melalui Kepuasan Pengguna Asuransi Kendaraan Bermotor di Kota Makassar Herlina; Ramlawati; Suriyanti
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 5 No. 12 (2024): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v5i12.6303

Abstract

Insurance is a financial means in economic guarantees, both in facing risks to owned assets. This study aims to analyze the direct and indirect effects of insurance premiums, claims and recovery on service quality through motor vehicle insurance user satisfaction. This study uses a quantitative method approach. The data collection technique (instrument) used is a survey and questionnaire. The population and sample are purposive motor vehicle insurance users totaling 126 respondents. Data analysis uses SEM-PLS analysis with outer and inner models. The results of the study found that insurance premiums and claims directly have a positive and significant effect on the quality of motor vehicle insurance services. Recovery has a positive and insignificant effect on the quality of motor vehicle insurance services. Insurance premiums, claims and recovery directly have a positive and significant effect on the satisfaction of motor vehicle insurance users. User satisfaction directly has a positive and significant effect on the quality of motor vehicle insurance services. Insurance premiums, claims and recovery directly have a positive and significant effect on service quality through motor vehicle insurance user satisfaction in Makassar City.
Co-Authors Abd Muis Abd. Malik Adha, Ridha Nurul Agustriyana Ahmad, Akstar Roskiana Alvianti Agustin Alwany, Taufan Amalia Rosyada amelia, Fannisya AMINAH Amir Andi Fajril Andini Andriar Makahrun Anggrawati Wulandri Arifin Sugianto Asdar, Muh. Asep Wijaya Asty Pawellangi, Andi Lutvia Ayi Nurpadilah, Ayi Nurpadilah Basri Modding Bijaang, Djamaluddin Budiandriani, Budiandriani Chamim Ihwanudin chandra H, Desy Daheri, Mirzon Darmawaty Devinta Alya Maharani Fahlevi Faesa, Muhammad Farhan Fauziah, Hesti Febby Ananda Fitriyani S, Asyah Tri Ganoko, Marwan Ahmad Gebby Ritta Antika Hamsinah Hamzah Fauzi Hasan, Diana Sukmawati Hasan, Dina Nurmala Herlina Husain, Amiruddin Ilhamjaya Patellongi Indah Lestari, Indah Indra Permana, Indra Kamase, Jeni karunia, Erick Kurnia Kurniandhany, Amil Try M Gusti Palwa Mahfudnurnajamuddin Mansyur Arif Maulana, Donny Miftah Nurasyhari Moh Khozinatul Asror Mohammad Yazdi Pusadan Muchammad Al Fatih Muhammad Fachrul Nadila Azahra Putri, Liviana Nawangsih, Ismasari Nico Euduard Dhani Sutanto Nugroho, Arief Teguh Nur Alam Nurwahyuni Ocshe Zefanya Ponto Octaviani, Lidiyana Tasya Plyriadi, Annas Primaraga Sumantri Indra Wicaksana Pupung Purnamasari Putri Maharani, Nanda Putri Rudi, Nabila Dwi Rahmad Solling Hamid Rama Patawari Ramlawati Ramlawaty Ratna Dewi Reki Tri Andriani Riefky Dj Al Idrus Riska Eka Putri Bachtiar Rismawati Ruland Pakasi Rusli Sari H, Nurmila Sari Handayani Pusadan sarwo edy Sellina, Sesri Serlin serang Setyawan, Wisnu Shafitri, Windi Shalahuddin Sifa Fauziah, Sifa Sitti Zalsamalah Sri Hartati Sunardy Syahid Surya, M Rahmini Syahnur, Muh. Haerdiansyah Taufan, Rezky Ratnasari Tenrisau, Muhammad Akhsan Vicky Sugiarto Virsa Handayani WAHYUDI Wanto, Deri Wicaksana, Primaraga Sumantri Indra Yurika Nur Annisa Zahrah Mukhtar Zakiani Sakka Zulkifli Setiok