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All Journal Journal of Consumer Science Infotech Journal MIX : Jurnal Ilmiah Manajemen Jurnal Sains & Teknologi Lingkungan Warta Ardhia : Jurnal Perhubungan Udara Jurnal Ilmiah Edunomika (JIE) International Journal of Business Economics (IJBE) Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Journal of Business Studies and Management Review
Ikhsan, Ridho Bramulya
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Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Social Sciences Transportation Other

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Journal : Jurnal Ilmiah Edunomika (JIE)

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THE EFFECT OF SERVICE QUALITY ON PORT OPERATIONAL PERFORMANCE AND SATISFACTION: A STUDY OF TRANSPORTATION AND PASSENGER COMPANIES AT LUWUK PORT IN BANGGAI DISTRICT Wibowo, Wahyu; Setiawan, Edhie Budi; Agusinta, Lira; Ikhsan, Ridho Bramulya
JURNAL ILMIAH EDUNOMIKA Vol. 8 No. 2 (2024): EDUNOMIKA
Publisher : ITB AAS Indonesia Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/jie.v8i2.13115

Abstract

Understanding the behavior of freight and passenger transport companies as users of port services is essential to evaluate service quality performance because it will have an impact on port operational performance and also port service user satisfaction (companies and passengers). Therefore, this study aims to examine the impact of service quality on port operational performance and customer satisfaction from the perspective of port service users. This research uses qualitative and quantitative methods. The quantitative method uses PLS-SEM, while the qualitative method uses IPMA. Data were collected from two sample groups by distributing questionnaires to 50 freight transportation companies and 50 passengers of Luwuk Port in Banggai Regency. The results prove that service quality positively and significantly affects port operational performance and satisfaction in the sample group of freight and passenger transportation companies. The results of the IPMA analysis on both research samples still require improvement to improve port operational performance and port service user satisfaction.
Co-Authors Agusinta, Lira Alfarizi, Muhammad Annur, Rania Ramadhanty Br Sinukaban, Laranza Destami Dinegoro, Radindya Citta Edhie Budi Setiawan, Edhie Budi Efendi, Calvin Lucky Erick Fernando B311087192 Fernando, Yudi Hamali, Sambudi Hartiwi Prabowo, Hartiwi Herlina, Maria Grace Juliater Simamarta Nuraini Sari, Nuraini Rhido, M Rinaldi, Banu Sangkereng, Ivan Sela, Shiyrah Theosebes Wahyu Wibowo Warniancy Ariesty Wouter, Dewulf Yuniarty Yuniarty Yuniarty, Yuniarty