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Journal : Deli Medical and Health Science Journal

ANALISIS TINGKAT KEPUASAN PASIEN TERHADAP PELAYANAN KEFARMASIAN DI APOTEK UPTD PUSKESMAS BOTOMBAWO KABUPATEN NIAS TAHUN 2023 Lubis, Rizki Ramadani; Tarigan, Palas; Mendrofa, Melza Shekinah Gloria
Deli Medical and Health Science Journal Vol 1 No 1 (2023): Deli Medical and Health Science Journal (JDMHC)
Publisher : Fakultas Kedokteran, Institut Kesehatan Deli Husada Deli Tua

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36656/jdmhc.v1i1.1618

Abstract

Health is one of the factors that support the quality of human life. In order to create a productive society, it is necessary to improve the quality of human life. One way to improve the quality of human life is to improve the quality of health services. Patient satisfaction is a feeling of pleasure that arises in a person after getting services received or experienced directly or in other words the level of feeling of a customer after comparing the perceived performance or results. The purpose of this study was to determine the level of patient satisfaction with pharmaceutical services at the Pharmacies of the Health Center UPTD Puskesmas Botombawo, Nias Regency using a descriptive method. The sampling technique was purposive sampling. This research was conductedfrom march to April 2023. The number of samples was 83 people.. Where the results of the level of satisfaction on the responsiveness dimension are 48.1% with the category of being dissatisfied, on the reliability dimension that is 60.7% with the category of quite satisfied, on the dimension of assurance that is 59.4% with the category of quite satisfied, on the dimension of empathy that is 62.7 % with the category quite satisfied and on the dimensions of physical evidence that is 59.8% with the category quite satisfied. So that the average percentage level of patient satisfaction with pharmaceutical services at the Phermacies of the Health Center UPTD Botombawo,Nias Regency as a whole is 58.1% with the satisfaction category being quite satisfied.
MONITORING DAN EVALUASI PENGGUNAAN OBAT PADA PASIEN TERAPI GAGAL GINJAL KRONIK DI RUMAH SAKIT UMUM SEMBIRING DELI TUA Batubara, Saiful; Tarigan, Palas; Chantika, Ike
Deli Medical and Health Science Journal Vol 1 No 1 (2023): Deli Medical and Health Science Journal (JDMHC)
Publisher : Fakultas Kedokteran, Institut Kesehatan Deli Husada Deli Tua

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36656/jdmhc.v1i1.1621

Abstract

Chronic kidney failure is an interventional disease, which means that the patient only maintains existing kidney function and this disease is irreversible, meaning it cannot return to normal. Thus, chronic kidney failure is closely related to a rational treatment process and a healthy lifestyle. Therefore, it is necessary to study patterns of monitoring and evaluating drug use in patients with chronic kidney failure therapy at Sembiring Deli Tua General Hospital. This study aims to determine the lifestyle of second chronic kidney failure patients to determine the effect of chronic kidney failure patients' lifestyle on further improvement of kidney function. To determine rational drug use at Sembiring Deli Tua General Hospital using four aspects, namely right drug, right patient, right indication and exact last dose to see and know the distribution of chronic kidney failure to patient characteristics in the form of age, sex, disease complications, complaints and stage of chronic kidney failure patients at Sembiring General Hospital. Lifestyle monitoring was carried out in April-May 2023 in the hemodialysis room using a sample questionnaire that was taken as many as 30 respondents using a descriptive method. Then, an evaluation of drug use was taken from the medical record data of chronic kidney failure patients from September to December 2022 using a retrospective method. A sample of 30 patients according to the study inclusion criteria. The lifestyle of chronic kidney failure patients is in accordance with the provisions, and there is a relationship between the lifestyle of chronic kidney failure on the improvement of kidney function indicators are blood pressure, hemoglobin, urea and creatinine. Evaluation data on drug use in patients with chronic kidney failure in terms of four aspects including (100% right patient), (43.33% right drug), (83.33 place of indication), (80% right dose). patient characteristics in the form of age at most 46-55 years, the dominant sex is Male, complications of diseases namely hypertension then diabetes sequence When COPD, the most common complaint is lower abdominal pain, and the most common stage of chronic kidney failure patients is stage 3 at Sembiring General Hospital.