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All Journal TRANSPARENCY Jurnal Hukum Samudra Keadilan Logistik Jurnal Ilmiah Wahana Pendidikan Meukuta Alam : Jurnal Ilmiah Mahasiswa JURNAL ILMIAH GLOBAL EDUCATION EKONOMIKA45 Optimal: Jurnal Ekonomi dan Manajemen Jurnal Manajemen Riset Inovasi Consensus : Jurnal Ilmu Hukum Sammajiva: Jurnal Penelitian Bisnis dan Manajemen Jurnal Ilmiah Ekonomi dan Manajemen Morfologi : Jurnal Ilmu Pendidikan, Bahasa, Sastra dan Budaya RESLAJ: Religion Education Social Laa Roiba Journal Public Service And Governance Journal

Siti Sahara

Unknown Affiliation

Author-ID : 1733440

Religion Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Social Sciences Transportation Other

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Reputasi Potret Kualitas Satisfaction Kereta Moda Raya Terpadu (MRT) Jakarta Berimplikasikan Kesinambungan Masyarakat Fikri Aditya Mahendra; Muhammad Saddam Widodo; Muhammad Reza Alim Pratama; Siti Sahara
Jurnal Manajemen Riset Inovasi Vol. 1 No. 2 (2023): April : Jurnal Manajemen Riset Inovasi
Publisher : Pusat Riset dan Inovasi Nasional

Struktur jalan yang lambat laun semakin disesaki oleh kendaraan pribadi membuat pemerintah bertindak cepat untuk bisa mengatasi persoalan ini. Suatu tindakan preventif bahkan kuratif sudah dicanangkan dan dilakukan untuk meminimalisir adanya penumpukkan kendaraan pribadi. Pemerintah memiliki suatu terobosan untuk menciptakan moda transportasi umum yang bertujuan untuk mengurai penggunaan kendaraan pribadi. Tentunya dibutuhkan sesuatu yang dapat mengintegrasikan masyarakat untuk digunakan sebagai wadah mereka untuk bisa mencapai tempat tujuan yang mereka inginkan. Bukan hanya yang dapat mengintegrasikan saja, akan tetapi suatu terobosan yang memiliki infrastruktur dan moda transportasi yang memadai, memiliki dimensi kualitas yang baik, kompeten, fleksibel, dan tidak mengganggu jalan yang sudah ada sebelumnya. Oleh karena itu, di Jakarta sendiri terdapat moda transportasi umum yang dinamakan Kereta Moda Raya Terpadu (MRT) yang dijadikan sebagai jawaban dari permasalahan tersebut. Menurut reputasi yang diperoleh dalam pengumpulan data yang diambil dari masyarakat menunjukkan kelebihan dari transportasi ini tidak hanya dapat mengintegrasikan saja, akan tetapi infrastruktur atau konstruksi yang memiliki konsep di bawah tanah atau underground dan beberapa fasilitas yang memiliki kualitas menjadi salah satu dari kelebihan yang dimilikinya. Kelebihan dari transportasi ini tidak hanya dapat mengintegrasikan masyarakat saja, akan tetapi infrastruktur atau konstruksi yang memiliki konsep di bawah tanah atau underground menjadi salah satu dari kelebihan yang dimilikinya.

Dampak Peningkatan Bisnis E-Commerce Dalam Pengembangan Mutu Transportasi Logistik Graha Trans Alia Ingrid Pradina; Bella Trisya Almira; Natasya Putri Khalistia; Siti Sahara
Jurnal Manajemen Riset Inovasi Vol. 1 No. 3 (2023): Juli : Jurnal Manajemen Riset Inovasi
Publisher : Pusat Riset dan Inovasi Nasional

The current digital era has an impact on e-commerce businesses. This also has an impact on the growth of logistics transportation companies to meet customer needs. Graha Trans experienced a positive impact from the booming e-commerce business. Quality assurance is needed to measure the success of a logistics transportation company and become a reference for improvement. The research method used is a literature study by collecting various related references related to the development of the quality of Graha Trans's logistics transportation. The results of the research are that Graha Trans carries out quality assurance by providing periodic checks on vehicles, providing training for employees to carry out standard operating procedures and creating services that make it easier for customers to track goods.

Analisis Kepuasan Pelanggan Terhadap Fasilitas yang Disediakan oleh Pihak Transjakarta Argirinata Pristanto; Omega Trifena Lauren; Danisa Aryani; Siti Sahara
Jurnal Manajemen Riset Inovasi Vol. 1 No. 3 (2023): Juli : Jurnal Manajemen Riset Inovasi
Publisher : Pusat Riset dan Inovasi Nasional

This study aims to analyze customer satisfaction with the facilities provided by Transjakarta to make it more effective and efficient. This research can also be used as a recommendation for the Transjakarta Party for future policies to improve the quality of Transjakarta Transportation. There is a method used in this study using a qualitative descriptive method which is divided into 2 types, namely Primary Data taken based on online surveys via GoogleForm and Secondary Data from additional information obtained from various books, journals or articles. After analyzing the opinions of the respondents, it can be concluded that the quality of the facilities provided by Transjakarta is quite good, but there are still several shelters with inadequate conditions, such as waiting areas. Therefore, the Provider must try to improve the quality of Transjakarta facilities, fully and evenly. So that users feel more secure and comfortable when using the Transjakarta mode of transportation.

Analisis Kualitas Layanan, Persepsi Harga dan Fasilitas Pelanggan MRT Terhadap Kepuasan Pelanggan Keisha Yudhistira; Rifaldi Faturrahman; Muhammad Fathur Rizki; Siti Sahara
Jurnal Manajemen Riset Inovasi Vol. 1 No. 3 (2023): Juli : Jurnal Manajemen Riset Inovasi
Publisher : Pusat Riset dan Inovasi Nasional

The Jakarta Integrated Moda Raya Raya train (MRT), is one of the transportation options for the people of Jakarta in their activities. Inaugurated on March 24, 2019, several problems were complained about by passengers, namely regarding the perception of ease of transactions and customer value. Satisfaction with Perceived Ease of Transaction such as easy to learn, easy to use, clear, easy to understand, skillful, and easy to use. Satisfaction with Customer Value paid is due to added value, suitability of costs with benefits, ease of obtaining services. This research is intended for Jakarta MRT customers to have significant simultaneous satisfaction for using the Jakarta Integrated Moda Raya Train (MRT) according to Ticket Prices, Facilities and Perceptions of Ease of Transaction. Satisfaction of passengers of the Jakarta Integrated Moda Raya Train (MRT) on Perceptions of Transaction Ease and Customer Value which are jointly perceived, namely punctuality satisfaction, facility completeness satisfaction, price suitability satisfaction, departure schedule satisfaction, and function and facility satisfaction. This research was also conducted to find out how the quality of service or service, the perception of the price of MRT transportation services, and how the facilities on the MRT. Whether and how important service quality plays a role in the level of satisfaction of MRT passengers. The research method used in this research is descriptive research which is one type of quantitative research approach. This study uses a questionnaire distribution of questionnaires to 20 users or who have used MRT transportation services. In the questionnaire we provide choices about the quality of station facilities, train units, service quality, timeliness of departure, and how the fare is adjusted for MRT transportation services. In the study we found that service quality plays a very important role in the level of satisfaction of MRT passengers.

Analisis Kualitas Pelayanan Light Rail Transit (Lrt) Di Pegangsaan Dua – Velodrome Reina Mayang Dhenarisa; Adelio Shatara Nugraha; Alphonsus Christian Gavrie; Siti Sahara
Jurnal Manajemen Riset Inovasi Vol. 1 No. 3 (2023): Juli : Jurnal Manajemen Riset Inovasi
Publisher : Pusat Riset dan Inovasi Nasional

The quality of Light Rail Transit (LRT) services in Pegangsaan Dua - Velodrome is the result of efforts by the Jakarta Provincial Government and LRT Jakarta to improve public transportation services in Jakarta. The development of LRT Jakarta began with the increasing demand from the community for safe, comfortable, and efficient transportation access. In the process of developing LRT, a service quality analysis is carried out to determine the extent to which LRT can meet the needs of the community and measure user satisfaction levels. This analysis is carried out using various methods such as user satisfaction surveys, direct observation, and analysis of LRT usage data. From the results of this analysis, it is expected that solutions can be found to improve the quality of LRT services so that they can meet the increasing needs and satisfaction of users.

Co-Authors Adam Febriansyah Adelio Shatara Nugraha Ahmad Rifaldi Aisyah Ummi Syarifah Alia Ingrid Pradina Alphonsus Christian Gavrie Amanda Hidayat Anggara Dwi Tasima Putra Anisah Fitriyana Annisa Nurliza Argirinata Pristanto Arief Hardi Rahman Bayu Nurcahyo Adhi Nugroho Bella Trisya Almira Bintang Arya Mahasyahputra Bintang Ramadhan Bismar Nasution Citra Amalia Riyadlul Jannah Danisa Aryani Deary Tree Nowi Putri Galuh Delvia Yuliana Dhiwa Humaira Ninvika Dhiyananda Haniifah Putri Dini Ayu Shafira Erlisa Aulia Fadhlan Rizky Sawa Madani Fadly Auliano Romadona Fahri Akbar Kurniawan Faiz Ilham Mumtaz Fara Aprillia Puteri Fikri Aditya Mahendra Fitri Khairunnisa Fuadi Fuadi Gaizka Aqshal Razzandi Suryaningrat Ikhtiari Akhiriyah Indah Apsari Asmana Nurfitriani Indah Dina Yanti Jerremy Vincen Errol Keisha Yudhistira Khairunnisa Rizki Alfiyyah Leonardus Panggih Yudanto M. Ismail Mahmul Siregar Maulana Ikhsan Yazid Miftaah Bagus Hartawan Mona Justicia Monica Wulandari Muhammad Ananda Bahaqi Muhammad Aris Rafli Muhammad Fathur Rizki Muhammad Irsad Syafiq Muhammad Natsir Muhammad Rafly Muhammad Reza Alim Pratama Muhammad Saddam Widodo Muhammad Viki Baihaki Najla Saifana Narul Fadzry Natasya Putri Khalistia Nova Triningsih Nur Asiyah Nur Fitri Mardea Omega Trifena Lauren Putra Fajar Aditya PUTRI WULANDARI Rachel Jesica Silitonga Rama Sony Reina Mayang Dhenarisa Rifaldi Faturrahman Rinaldy Prasetya Ryan Besta Dwiprasetya Sevia Dwi Astuti Shania Amelia Dewi Shiddiq Maulana Ibrahim Siti Aisyah Surya Alam Syahrul Romadhon Tasha Melini Taufiqurrahman Baaqir Tazkia Mutiara Dewanti Tesar Agnia Arifian Tramaditya Kustiawan Vivian Karim Ladesi Wahyu Adila Pratama Wahyu Dwi Firmawan Wahyu Hujatul Hilmi Widyanur Handari Wilsa Wilsa winoto hadi Yolanda Junitasari Yosafat Bagus Prasetio Yuli Purnama Putra Zahra Namiya Fitri Ziqra Maulana Zulmarjon Zuhrinal M. Nawawi

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