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Journal : Jurnal Keker Wisata: Kegiatan Pengabdian Kepada Masyarakat

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PELATIHAN HIGIENE DAN SANITASI MAKANAN UNTUK KARYAWAN DI MOMOO JUICE BAR & CAFFE HARBOUR BAY KOTA BATAM Dailami; Moh. Thandzir; Haufi Sukmamedian; Syailendra Reza I. R; Natal Olotua Sipayung; Taufik Bachrul Ulum Lubis
JURNAL KEKER WISATA Vol. 2 No. 1 (2024): JANUARI 2024
Publisher : PUSLITABMAS-Politeknik Pariwisata Batamc

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59193/jkw.v2i1.225

Abstract

Training on food hygiene and sanitation is essential to ensure the safety and quality of food served to consumers. This training usually covers various aspects, such as personal hygiene practices, sanitizing kitchen equipment, safe food storage, and proper cleaning procedures. Typically, this training will cover topics such as: Personal Safety: Personal hygiene practices, such as proper hand washing, wearing clean work clothes, and handling food with clean hands. Sanitizing Equipment and Work Areas: How to clean and maintain kitchen equipment, including cleaning surfaces and work areas to prevent cross-contamination. Maintaining Food Conditions: How to store, process and prepare food to avoid contamination by bacteria or dangerous substances. Waste Management: Actions to safely dispose of waste and minimize the risk of environmental contamination. Food Safety Standards: Understand applicable food safety regulations and standards and the importance of compliance with these regulations.
PELATIHAN PELAYANAN PRIMA UNTUK KARYAWAN DI MOMOO JUICE BAR & CAFFEE HARBOUR BAY KOTA BATAM Dailami; Syafruddin Rais; Rezki Alhamdi; Tito Pratama; Natal Olotua Sipayung; Taufik Bachrul Ulum Lubis
JURNAL KEKER WISATA Vol. 2 No. 1 (2024): JANUARI 2024
Publisher : PUSLITABMAS-Politeknik Pariwisata Batamc

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Abstract

This research aims to explore the factors that influence excellent service in the context of the Caffee industry, with a focus on customer experience at Momoo Juice Bar & Caffeé Harbor Bay, Batam City. The research method used was a combination of a survey of several Caffee guests and in-depth interviews with customer service managers. The research results show that aspects of employee involvement, speed of response to customer requests, and quality of interaction have a significant impact on the level of guest satisfaction. Additionally, the findings highlight the importance of ongoing employee training to maintain high standards of service excellence. The implication of this research is the need for Momoo Juice Bar & Caffeé Harbor Bay, Batam City and perhaps also other cafes in the same industry to focus on developing employee interpersonal skills, using technology to increase response to customer requests, and increasing interdepartmental coordination to ensure a positive experience. seamless guest. This research contributes to the understanding of the importance of excellent service in the hotel industry and provides practical guidance for managers in improving the quality of service provided to guests.
Pelatihan Pengembangan Usaha Barista Dan Mixologi Untuk Siswa-Siswi Di SMK Al-Azhar Batam Dailami; Moh. Thandzir; Haufi Sukmamedian; Syailendra Reza I. R; Natal Olotua Sipayung
JURNAL KEKER WISATA Vol. 2 No. 2 (2024): JULI 2024
Publisher : PUSLITABMAS-Politeknik Pariwisata Batamc

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59193/jkw.v2i2.257

Abstract

Barista training is an important investment in the development of the coffee industry to improve the quality of their products and services. A good barista, apart from being able to mix delicious coffee, must be able to make customers feel satisfied with their service. That way, customers will be more loyal to your coffee shop. The more satisfied they are, the more often they will visit your coffee shop. That way, your coffee shop's turnover and income will increase. However, in general mixology is considered a comprehensive and in-depth study of the art and skill of mixing drinks. More specifically, Bar School states that mixologist refers to a profession involved in making cocktails, creating new drinks and techniques based on extensive knowledge of all existing ingredients as well as a deep understanding of the history of drinks. Meanwhile, the term bartender refers to individuals who are able to translate and realize these techniques and concepts practically. Usually a bartender plays a direct role at the bar, serving and interacting with customers, and if necessary, interpreting customer needs regarding the desired drink.
Pelatihan Barista Untuk Siswa-Siswi Di SMK Al-Azhar Batam Dailami; Syafruddin Rais; Tito Pratama; Natal Olotua Sipayung; Ardiansyah Saputra
JURNAL KEKER WISATA Vol. 2 No. 2 (2024): JULI 2024
Publisher : PUSLITABMAS-Politeknik Pariwisata Batamc

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59193/jkw.v2i2.259

Abstract

PKM Lecturer Activities About Barista Training is a program designed to provide participants with in-depth training in the skills and knowledge needed to become a skilled and professional barista. This training not only covers basic techniques in coffee making, but also advanced aspects such as latte art, knowledge of different types of coffee beans, and skills in serving coffee to customers to the highest standards. The main objectives of this training are. Mastery of Coffee Making Techniques: Teaches participants about basic techniques such as grinding coffee beans, choosing the right tools and machines, perfect espresso extraction, and milk steaming techniques. Latte Art Skills Development: Introduce and train participants in latte art which includes latte art, which is a technique for creating interesting patterns or images on the surface of coffee with milk. Knowledge about Coffee Beans: Educate participants about various types of coffee beans, processing processes, and how to choose the right beans to produce coffee with the best taste and aroma. Professional Customer Service: Prepares participants to be able to provide friendly and professional customer service, including how to communicate with customers and manage their expectations. Compliance with Hygiene and Safety Standards: Ensure that participants understand and implement high standards of cleanliness and safety in their daily operations, including sanitation of equipment and work areas. Barista training is usually held in a variety of formats, ranging from intensive workshops to more structured courses of varying duration. This program is aimed at individuals interested in starting a career as a professional barista, cafe owner, or anyone looking to improve their skills in the fast-growing coffee industry.
Pelatihan Mixology kepada Siswa SMK Al-Azhar Batam Sipayung, Natal Olotua; Dailami; Moh. Thandzir; Rais, Syafruddin Rais; saputra, Ardiansyah Saputra
JURNAL KEKER WISATA Vol. 2 No. 2 (2024): JULI 2024
Publisher : PUSLITABMAS-Politeknik Pariwisata Batamc

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59193/jkw.v2i2.266

Abstract

Mixology is the art of creating a drink that is good in taste and appearance. In making this drink, there are several methods, they are pouring, shaking, blending, layering, and stirring. In making this drink you also need several equipment such as a jigger, shaker, blender, long bar spoon, knife, cutting board and tong.. The drink container (glass) also influences the appearance of the drink. For mocktail drinks, the following glasses are usually used as containers, they are highball glass, hurricane glass, pocogrande glass, and cocktail glass. The mixology training activity for AL-Azhar Vocational School students was carried out in the AL-Azhar Vocational School field, the presenter first gave an explanation, practiced how to make drinks, then gave several students the opportunity to make drinks and finally the students drank the mocktails that had been prepared by the presenter.
Co-Authors Abbas, Rahmat Aidil Alvaridzi alhamdi, rezki Andri Wibowo Ardiansyah Saputra Aris, Siregar Asman Abnur, Asman Atikah, Wan Nurul Cik Zulia, Cik Cut Azizah Dewi Aurora Mikasari Dwi Eka Syahputri Halus Satriawan Haufi Sukmamedian Ilham, Wahyudi Irwansyah Rezeki, Syailendra Reza Jeheil Lontaan Lapotulo, Nensi Maysarah Binti Bakri Mikasari, Dewi Aurora Moh. Thamdzir Moh. Thandzir Muthia Dewi Natal Olotua Sipayung Nensi Lapotulo Nyoman Budiartha R.M. Pratama, Tito Rahmi, Marlisa Rais, Syafruddin Rais Rezki Alhamdi saputra, Ardiansyah Saputra Simatupang, Violetta Cherryline Sipayung, Natal Olotua Sri Rahmayanti, Sri Sri Rezki Maulina Azmi Steven Johnson Sukmamedian, Haufi Suriono, Hadi Syafruddin Rais, Syafruddin Syailendra Reza I. R Syailendra Reza Irwansyah Rezeki Taufik Bachrul Ulum Lubis Thamdzir, Moh. Thandzir, Moh. Tirta Mulyadi Tito Pratama Ulum Lubis, Taufik Bachrul Wahyudi Ilham Wahyudi Ilham Widi Hardini, Widi y, Abd Rahmad Yusakh Yama Langi Yusuf, Abd Rahmad Zahra , Alivia Putri