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Agustina Ratna Wulandari
Sekolah Tinggi Ilmu Farmasi Nusaputera
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Journal : Jurnal Farmasi dan Sains Indonesia (JFSI)

 1 
IMPLEMENTASI METODE KAIZEN TERHADAP KEPUASAN PASIEN DI INSTALASI FARMASI RUMAH SAKIT ROEMANI MUHAMMADIYAH KOTA SEMARANG Sri Suwarni; Agustina Ratna Wulandari; Ditya Novanda Sari
Jurnal Farmasi & Sains Indonesia Vol 2 No 1 (2019)
Publisher : LPPM Sekolah Tinggi Ilmu Farmasi Nusaputera

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Abstract

Pharmacy service is one of the health services in a hospital that affects the level of patient satisfaction that will affect the quality of the hospital. Kaizen philosophy considers that our way of life such as work life or social life should be focused on continuous improvement efforts. Improvements in kaizen are small and continuous. This study aims to determine the effect of the implementation of the kaizen method in improving the satisfaction of pharmacy services at the Roemani Muhammadiyah Hospital Semarang Pharmacy Pharmacy Installation. This study used an observational design, sampling technique using purposive sampling, data taken in February-April 2019 as many as 240 respondents before implementation and 240 respondents after implementation. Analysis of the data used is the validity test, reliability, DMAIC (define, measure, analyze, improve, and control). The problem solving model in the Kaizen method with 5S is seiri, seiton, seiketsu, seiso, shitsuke. The level of patient satisfaction before the implementation of kaizen was 82.65% with an opportunity for the emergence of patient dissatisfaction at 17.35%. After the implementation of the kaizen there was an increase in patient satisfaction of 89.75% with the opportunity for the emergence of patient dissatisfaction only 10.25%. Chi Square test results p = 0,000 more than 0,005 means that there is a significant difference, so the implementation of the kaizen method affects the increase in satisfaction of pharmaceutical services at the Roemani Muhammadiyah Hospital Semarang Pharmacy Pharmacy Installation.
IMPLEMENTASI METODE KAIZEN TERHADAP WAKTU TUNGGU PELAYANAN RESEP DI INSTALASI FARMASI RUMAH SAKIT ROEMANI MUHAMMADIYAH SEMARANG Sri Suwarni; Qorri Ainun Naimah; Agustina Ratna Wulandari
Jurnal Farmasi & Sains Indonesia Vol 3 No 1 (2020)
Publisher : LPPM Sekolah Tinggi Ilmu Farmasi Nusaputera

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Abstract

Waktu tunggu menjadi salah satu standar minimal pelayanan di rumah sakit. Dalam upaya peningkatan waktu tunggu perlu dilakukannya analisis lebih mendalam mengenai penerapan konsep budaya kaizen sebelum dan sesudah dilaksanakannya konsep kaizen. Penelitian ini bertujuan untuk mengetahui pengaruh implementasi metode Kaizen dalam perbaikan waktu tunggu pelayanan resep di Instalasi Farmasi Rumah Sakit Roemani Muhammadiyah Semarang. Penelitian ini adalah penelitian kuantitatif deskriptif yang bersifat Eksperimental Obsevasional. Jumlah sampel yang diteliti 240 Resep menggunakan teknik sampling Random Sampling. Jenis data dalam penelitian ini adalah data primer dan data sekunder. Data primer diperoleh dari data waktu tunggu pelayanan resep dan data sekunder diperoleh dari Depth Interview. Analisis masalah dengan DMAIC (Define, Analyze, Improve, dan Control) dan Fishbone. Menganalisis dan mengolah data dengan menggunakan uji pengaruh dalam SPSS. Hasil rata-rata waktu tunggu pelayanan resep sebelum dilakukan implementasi metode kaizen adalah 62 menit untuk resep racikan dan 33 menit untuk resep non racikan. Setelah dilakukan implementasi metode kaizen mengalami penurunan waktu tunggu pelayanan resep yaitu 28 menit untuk resep non racikan dan 57 menit resep racikan. Hasil uji Mann Whitney diperoleh nilai p = 0,029 < 0,05 untuk yang non racikan yang artinya ada beda yang signifikan pada data sebelum dan sesudah. Karena ada perbedaan dapat disimpulkan implementasi metode kaizen mempengaruhi waktu tunggu pelayanan resep non racikan. Dan nilai p = 0,359 > 0,05 untuk yang racikan yang artinya tidak ada beda yang signifikan pada data sebelum dan sesudah. Karena tidak ada beda dapat disimpulkan implementasi metode kaizen tidak mempengaruhi waktu tunggu pelayanan resep racikan.
PENERAPAN SISTEM INFORMASI PENJUALAN DAN PEMBELIAN OBAT DI APOTEK X SEMARANG Toyo, Eleonora Maryeta; Oktaviyani, Triana; Wulandari, Agustina Ratna
Jurnal Farmasi & Sains Indonesia Vol 7 No 2 (2024)
Publisher : LPPM Sekolah Tinggi Ilmu Farmasi Nusaputera

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52216/jfsi.vol7no2p160-166

Abstract

Information systems play an important role in managing and supporting various operational activities, including the process of selling and purchasing drugs. At X Pharmacy Semarang, the system has been computer-based with the use of the SID Apotek PRO application. This application is expected to assist pharmaceutical officers in carrying out the drug sales and purchase system and improve the quality of service to customers. This study aims to understand the drug sales and purchase information system at X Semarang Pharmacy. The methodology used was non-experimental qualitative descriptive research with the research population involving all pharmaceutical officers. The total sampling technique was applied with the entire population being the research sample. The results showed that the information system has not yet supported the drug purchasing process, but can already be used for drug sales. This indicates that the implementation of a drug sales information system helps improve the efficiency of services to patients.
Co-Authors Atalia Ina Bulu Ayu Ina Solichah Ditya Novanda Sari Eleonora Maryeta Toyo Ferika Indrasari Novita Indah Permata Dewi Oktaviyani, Triana Pertiwi Setyaningrum Qorri Ainun Naimah Qorri Ainun Naimah Sri Suwarni Sri Suwarni