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Journal : Journal of Humanities and Social Studies

The Effect Of Workload And Motivation On Organizational Commitment Towards Non Goverment Official Nadila, Indah Aenun; Swasti, Ika Korika; Rosyanti, Daisy Marthina
JHSS (JOURNAL OF HUMANITIES AND SOCIAL STUDIES) Vol 9, No 2 (2025): Journal of Humanities and Social Studies
Publisher : UNIVERSITAS PAKUAN

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33751/jhss.v9i2.12054

Abstract

The role of non-civil servant (non-ASN) employees has become increasingly vital in line with improvements and growing complexity in public services. However, non-ASN employees in Indonesia often face various challenges, such as uncertain employment status and high workloads. These issues can pragmatically influence employees' loyalty and attachment to the organization, particularly for non-ASN employees within the Department of Industry and Manpower in Surabaya. This study aims to examine the influence of workload and motivation on organizational commitment among non-ASN employees, using a quantitative approach. Data were collected through an online questionnaire distributed to 60 respondents and analyzed using Partial Least Squares (PLS) to derive relevant findings. The results indicate that workload has no significant effect on organizational commitment, suggesting that the amount or intensity of work assigned to employees does not directly determine their loyalty and attachment to the organization. However, motivation was found to significantly affect organizational commitment, meaning that the higher the employees' motivation, the stronger their commitment to the organization. Future research is recommended to explore mediating variables such as leadership style and organizational culture
The Mediating Role of Organizational Commitment in the Influence of Workload and Emotional Exhaustion on Employee Performance Ratri, Lintang Mutiara; Swasti, Ika Korika; Rosyanti, Daisy Marthina
JHSS (JOURNAL OF HUMANITIES AND SOCIAL STUDIES) Vol 9, No 2 (2025): Journal of Humanities and Social Studies
Publisher : UNIVERSITAS PAKUAN

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33751/jhss.v9i2.12105

Abstract

Along with the increasing global population and the rising prevalence of diseases, the demand for healthcare professionals continues to grow. A shortage of healthcare workers, limited healthcare budgets, as well as issues related to quality and safety have led to the need for initiatives to redesign the healthcare workforce. The purpose of this study is to examine how workload and emotional exhaustion affect employee performance among staff at the Utama Community Health Center in Semanding District. This study also investigates the mediating role of organizational commitment. The research employs the Partial Least Squares (PLS) method, which has the capability to examine relationships between variables. The sampling technique used is a saturated sample, consisting of 73 respondents. The results of this study indicate that workload has a negative and significant effect on employee performance; emotional exhaustion also has a negative and significant effect on employee performance; workload has a negative and significant effect on employee performance through the mediating role of organizational commitment; and emotional exhaustion has a negative and significant effect on employee performance through the mediating role of organizational commitment among staff at the Utama Community Health Center in Semanding District.