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All Journal Dinar: Jurnal Ekonomi dan Keuangan Islam JBTI : Jurnal Bisnis : Teori dan Implementasi Jurnal Ilmiah Ekonomi Islam At-Tauzi: Jurnal Ekonomi Islam Jurnal Akuntansi, Manajemen dan Ilmu Ekonomi (JASMIEN) Society : Jurnal Pengabdian dan Pemberdayaan Masyarakat Mukaddimah: Jurnal Studi Islam Jurnal Ekonomi dan Manajemen (JEKMA) Asean International Journal of Business International Journal of Asian Business and Management (IJABM) International Journal of Indonesian Business Review Iqtishadia: Jurnal Ekonomi dan Perbankan Syariah
Wijiharta, Wijiharta
STEI Hamfara
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Journal : JBTI : Jurnal Bisnis : Teori dan Implementasi

 1 
Perbandingan Kualitas Pelayanan Bank Syariah Dengan Bank Konvensional Di Yogyakarta Bagi Nasabah Ganda Menggunakan ‘Carter’ Model Wijiharta, Wijiharta
208-7721
Publisher : Jurnal Bisnis Teori & Implementasi

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The aim of this study is to investigate the level of service quality of Syariah Bank which is compare between Conventional Bank services quality, used 6 dimensions CARTER model (Othman & Owen, 2001). The subject of this research is a people who have an account  in Syariah Bank and also have account in Conventional Bank. This research takes a place in Yogyakarta. The result of this research indicated that service quality based on 6 dimension CARTER model in Syariah Bank more higher really than Conventional Bank  with  range 0,3275 from 5 Likert scale (6,55%). If based on 5 dimension SERVQUAL model (without Compliance dimension) there is no difference between Syariah Bank and Conventional Bank in service quality. Compliance dimension in Syariah Bank more higher really than Conventional Bank with range 2,24 from 5 Likert scale (44,8 %). In the other way, Assurance, Reliability, Tangibles, Empathy, and Responsiveness dimensions there are no differences  real.
Perbandingan Kualitas Pelayanan Bank Syariah Dengan Bank Konvensional Di Yogyakarta Bagi Nasabah Ganda Menggunakan ‘Carter’ Model Wijiharta Wijiharta
JBTI : Jurnal Bisnis : Teori dan Implementasi Vol 1, No 1 (2010): Februari 2010
Publisher : Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/jbti.v1i1.2411

Abstract

The aim of this study is to investigate the level of service quality of Syariah Bank which is compare between Conventional Bank services quality, used 6 dimensions CARTER model (Othman Owen, 2001). The subject of this research is a people who have an account  in Syariah Bank and also have account in Conventional Bank. This research takes a place in Yogyakarta. The result of this research indicated that service quality based on 6 dimension CARTER model in Syariah Bank more higher really than Conventional Bank  with  range 0,3275 from 5 Likert scale (6,55%). If based on 5 dimension SERVQUAL model (without Compliance dimension) there is no difference between Syariah Bank and Conventional Bank in service quality. Compliance dimension in Syariah Bank more higher really than Conventional Bank with range 2,24 from 5 Likert scale (44,8 %). In the other way, Assurance, Reliability, Tangibles, Empathy, and Responsiveness dimensions there are no differences  real.
Co-Authors Afrian Satria Agus Yohana Ali Rochmad Basyariah, Nuhbatul Hery Sasono Izma Nurillah Unais Marianti, Dina Juni Meti Astuti Muhajirin Muhajirin Muhajirin Muhajirin Murtadlo, Mu'tashim Billah Murtadlo, Mu’tashim Billah Murtiyani, Siti Nimas Arganingtyas Nur Wening, Nur Nurlaela, Nunung Nurul Rachmah Reiangga Okinawa Siti Murtiyani Sugeng Nugroho Hadi Sugeng Widodo Tri Utomo, Yuana Yusanto, Ismail