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Universitas Katolik Santo Thomas Medan
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Journal : KUKIMA :Kumpulan Karya Ilmiah Manajemen

 1 
PENGARUH KUALITAS PELAYANAN DAN KEPERCAYAAN TERHADAP KEPUASAN ANGGOTA PADA CREDIT UNION BAHAGIA KABANJAHE Silalahi, Esli; Silalahi, Donalson; Bangun, Dinalorena Br; Ritonga, Sinar
KUKIMA : Kumpulan Karya Ilmiah Manajemen Volume 4 Nomor 1 April 2025
Publisher : LPPM Universitas Katolik Santo Thomas Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54367/kukima.v4i1.4762

Abstract

Service quality is something that is desired by customers in receiving products or services provided by service providers so that they are in accordance with customer expectations. While trust is the consumer's expectation that providers of goods and services can be trusted or relied on to fulfill their promises. This study provides empirical evidence of the influence of service quality and trust on member satisfaction at CU. Bahagia Kabanjahe. The population in this study was 13,441 people where the number of samples was 100 people. The analysis method used was multiple linear regression and conducted t-tests and F-tests. The results of the study showed that service quality and trust together (simultaneously) had a positive and significant effect on member satisfaction at CU. Bahagia Kabanjahe. Likewise, partially it shows that service quality and trust have a positive and significant effect on member satisfaction.
PENGARUH KOMITMEN, KOMUNIKASI DAN LINGKUNGAN KERJA TERHADAP KEPUASAN KERJA KARYAWAN DI PT. HILON SUMATERA Sitompul, Pandapotan; Tinambunan, Anitha Paulina; Ritonga, Sinar; S, Joni Kristian Firdaus
KUKIMA : Kumpulan Karya Ilmiah Manajemen Volume 1 Nomor 2 Oktober 2022
Publisher : LPPM Universitas Katolik Santo Thomas Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54367/kukima.v1i2.2281

Abstract

Penelitian ini bertujuan untuk mengetahui dan menjelaskan pengaruh komitmen, komunikasi dan lingkungan kerja terhadap kepuasan kerja karyawan pada PT. Hilon Sumatera. Data diperoleh langsung dari responden (karyawan) pada PT. Hilon Sumatera. Jumlah populasi penelitian ini adalah 53 orang dan jumlah sampel melalui sampling jenuh atau sensus adalah 53 orang. Teknik analisa yang dipakai dalam penelitian ini adalah uji validitas dan reliabilitas, regresi linier berganda, dan uji hipotesis. Hasil penelitian ini menunjukkan bahwa variabel komitmen, komunikasi dan lingkungan kerja secara bersama-sama (simultan) berpengaruh positif dan signifikan terhadap kepuasan kerja karyawan di PT. Hilon Sumatera. Sedangkan secara parsial menunjukkan bahwa komitmen berpengaruh positif dan signifikan terhadap kepuasan kerja karyawan di PT. Hilon Sumatera dengan nilai koefisien regresi 0,257 dan nilai signifikansi 0,015 < 0,05 (lebih kecil dari nilai toleransi kesalahan). Komunikasi berpengaruh positif dan signifikan terhadap kepuasan kerja karyawan di PT. Hilon Sumatera dengan nilai koefisien regresi 0,407 dan nilai signifikansi 0,001< 0,05 (lebih kecil dari nilai toleransi kesalahan). Lingkungan kerja berpengaruh positif dan signifikan terhadap kepuasan kerja karyawan di PT. Hilon Sumatera dengan nilai koefisien regresi 0,305 dan nilai signifikansi 0,020 < 0,05 (lebih kecil dari nilai toleransi kesalahan)
PENGARUH REKRUTMEN, DISIPLIN KERJA DAN LINGKUNGAN KERJA NON FISIK TERHADAP KINERJA KARYAWAN PADA PT. PLN (Persero) ULP MEDAN SUNGGAL Ndruru, Tomas Edin S.; Tarigan, Miska Irani; Purba, Saut; Ritonga, Sinar
KUKIMA : Kumpulan Karya Ilmiah Manajemen Volume 3 Nomor 2 Oktober 2024
Publisher : LPPM Universitas Katolik Santo Thomas Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54367/kukima.v3i2.4224

Abstract

The objective of this investigation is to eval_uate the impact of recruitment, work discipline, and non-physical work environment on the performance of employees at the Medan Sunggal Customer Service Unit of PT PLN (Persero). Quantitative analysis is the methodology employed in this investigation. The data was collected through a questionnaire distribution survey that was administered to 63 (sixty-three) personnel of the Medan Sunggal Customer Service Unit of PT PLN (Persero). The Statistical Package for the Social Sciences (SPSS) software is utilized to conduct multiple linear regression data analysis, while saturated sampling or census sampling techniques are employed for sampling. The data processing conducted yields a multiple linear equation, the results indicating that recruitment has a substantial impact on employee performance. The performance of employees is significantly influenced by their work discipline. The non-physical work environment has a substantial impact on employee performance. The extent of the influence of recruitment, work discipline, and non-physical work environment on employee performance is indicated by the coefficient of determination (R2) of 91.7%. The remaining 8.3% is influenced by factors that are not included in this study. The F test results that H0 is rejected and H1 is accepted. This implies that the recruitment variables, work discipline, and non-physical work environment have a positive and significant impact on employee performance at the Medan Sunggal Customer Service Unit of PT. PLN (Persero).
Co-Authors Anitha P. Tinambunan Bangun, Dinalorena Br Darwis Tamba, Darwis Esli Silalahi Nainggolan, Melisa G Ndruru, Tomas Edin S. Panjaitan, Desielsa S, Joni Kristian Firdaus Sagala, Roslinda SAUT PURBA Silalahi, Donalson Simatupang, Eduard Sipahutar, Robinson Sitompul, Pandapotan Situmorang, Aston L. Tarigan, Miska Irani Tiara K Pasaribu