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All Journal Journal of Governance and Public Policy JURNAL PENDIDIKAN TAMBUSAI Abdimasku : Jurnal Pengabdian Masyarakat Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Journal of Government Science (GovSci ) : Jurnal Ilmu Pemerintahan Journal of Innovative and Creativity
Suljatmiko, Suljatmiko
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Religion Arts Humanities Computer Science & IT Economics, Econometrics & Finance Education Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Mathematics Social Sciences Other

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Journal : Journal of Governance and Public Policy

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Navigating Bureaucratic Changes: A New Public Service Perspective on Tourism and Culture Governance in Malang Regency, Indonesia Supriyanto, Didik; Wahyudi, Sigit; Suljatmiko, Suljatmiko; Setyowati, Eka; Murliasari, Rikha; Saefudin, Arif
Journal of Governance and Public Policy Vol. 12 No. 1 (2025): February 2025
Publisher : Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/jgpp.v12i1.22391

Abstract

Bureaucratic reform in Indonesia has been a key agenda since the early 21st century, focusing on enhancing efficiency, transparency, and accountability in government management. This study aims to delve into and analyse the bureaucratic reform process at the Tourism and Culture Office (TCO) of Malang Regency using the New Public Service (NPS) framework. Employing descriptive qualitative research methods, the study examines the internal and external factors influencing the effectiveness of bureaucratic reform in the agency. Data were gathered through in-depth interviews, observations, and documentation studies, with triangulation data analysis techniques ensuring the validity and reliability of the findings. The results indicate that TCO Malang Regency has successfully implemented seven NPS principles: serving citizens, prioritising the public interest, valuing citizenship over entrepreneurship, thinking strategically and acting democratically, recognising the complexity of accountability, serving rather than directing, and valuing people over productivity. Programs such as Data Request or Interview, Malang Creative Hub, and Land and Building Tax incentives for cultural heritage preservation exemplify the application of these principles. Consequently, this research significantly contributes to the understanding and development of more modern, effective, and responsive public service practices in response to community needs in Indonesia, particularly in Malang Regency.
Co-Authors Annisa Miftahul Jannaa, Annisa Miftahul Janna Arif Saefudin Dedi Susanto, Dedi Susanto Didik Supriyanto, Didik Eka Setyowati HARI PURNOMO Murliasari, Rikha Prasetyo, Andika Hijrah Sabrina, Nadiya Sigit Wahyudi, Sigit Ulfiandi, Ihsan Zikri