Article Per Year (5 Year)
p-Index From 2020 - 2025
2.693
P-Index
This Author published in this journals
All Journal Publikauma : Jurnal Administrasi Publik Universitas Medan Area Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan Sketsa Bisnis Jurnal Ilmiah Administrasi Bisnis dan Inovasi Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Visioner: Jurnal Pemerintahan Daerah di Indonesia JWM (JURNAL WAWASAN MANAJEMEN) JRUP: JURNAL REFERENSI DAN ULASAN PERPAJAKAN Journal of Governance and Public Administration Jembatan Hukum: Kajian Ilmu Hukum, Sosial dan Administrasi Negara International Journal of Education, Vocational and Social Science Proceedings of Jogjakarta Communication Conference (JCC)
Sarwani
Unknown Affiliation
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Other

Published : 15 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search
Journal : Jurnal Ilmiah Administrasi Bisnis dan Inovasi

 1 
Sikap Konsumen dan Kinerja Atribut Produk Mobile Banking (Studi Pengguna Mobile Banking di Kota Surabaya) Andry Herawati; Sarwani; Indrarini DG
Jurnal Ilmiah Administrasi Bisnis dan Inovasi Vol 5 No 2 (2021)
Publisher : FAKULTAS ILMU ADMINISTRASI UNIVERSITAS DR SOETOMO SURABAYA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25139/jiabi.v5i2.4298

Abstract

Mobile Banking is a form of banking information system service, which may be the best solution for busy customers. Regarding the number of customer complaints related to mobile banking applications, it is important to conduct this research to analyze which attributes influence customer attitudes towards the use of mobile banking services, and how the performance of banking attributes mobile. The research method used is a quantitative descriptive approach. The sampling technique used is simple random sampling, obtained from 100 respondents using mobile banking services. The data analysis method uses Fishbein's multi-attribute model and importance-performance analysis (IPA). The results of the study show that consumer attitudes towards the attributes of mobile banking are positive, with a value of 218.81. The performance of Mobile Banking attributes is analyzed by the Importance Performance Analysis, showing the results that the attributes that need to be prioritized to improve their performance are the attributes that are included in quadrant I (Main Priority): Mobile Banking website and ease of operation of Mobile Banking during transactions.
Co-Authors Achmad Suhaili Adolfina Gerans , Magdalena Ainani, Muhammad Amirul Mustofa Anace Kambu Andry Herawati Aris Sunarya Bachruddin Ali Akhmad Cantika Yokalina Boka Destavania Liyudza Harimah Didik Budianto Dwi Indah Kartika Fatah, Zainal Fedianty Augustinah Ferriswara, Dian Indrarini DG ISNAWATI Kelina Yoman Lili Safrida Liling Listyawati MTL Tobing, Victor Mu’tamirudin Nordiansyah, Muhammad Novika Rosari Sabaruddin samsul arifin Ulla Ramadini Vivi Puspitasari Wamer Widiawati, Lutfy Eka Wirawan, Indra Yusrudin Yuyun Yuniar