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Raudatul Jannah
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Journal : Ebisnis Manajemen

 1 
Analisis Kualitas Layanan Daerah Air Minum terhadap Kepuasan Pelanggan : Studi pada PDAM Bersujud Kabupaten Tanah Bumbu Kalimantan Selatan Raudatul Jannah; Anwar Ramli; Muhammad Ilham Wardhana Haeruddin; Siti Hasbiah; Muhammad Ichwan Musa
Ebisnis Manajemen Vol. 2 No. 4 (2024): December : Ebisnis Manajemen
Publisher : Fakultas Ekonomi & Bisnis, Universitas Nusa Nipa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59603/ebisman.v2i4.586

Abstract

This research aims to determine the effect of service quality on customer satisfaction at the Regional Water Utility (PDAM Bersujud) in Tanah Bumbu Regency. The independent variable in this study is service quality, while the dependent variable is customer satisfaction. This is a quantitative study employing a descriptive approach. The sample consists of 100 individuals, all active customers of the Regional Water Utility Bersujud in Tanah Bumbu Regency up until 2023. Data collection was carried out using a questionnaire survey method. The data analysis technique utilized statistical tests, including Regression and t-tests, with the help of Statistical Product and Service Solution (SPSS) software. The results of this study indicate that service quality (X) has a positive and significant effect on customer satisfaction (Y) at the Regional Water Utility (PDAM) Bersujud in Tanah Bumbu Regency.
Co-Authors Abdul Syukur Annisa Kurnia Asri Anwar Ramli Bahjatun Nadrati Baik Heni Rispawati Daru Lestantyo Dassucik, Dassucik Deden Kurniawan Dewi Saputri Dini Ardiani Dwi Saraswati Dwi Wahyu Candra Dewi Edy Haryono Eka Farida Elmiana Ernawati Erni susilawati Fajar Apriansyah Fathur Rahmi Handono Fathur Rahman Hapipah Heny Marlina Riskawaty Ida Ayu Putu Sri Widnyani Ila Rosilawati Indah Indiriani Tanjung Irawati, Ika Irna Nursanti ISTIANAH Ita Fitriati Izzatil Ulya Jessica Emanuela Lumako Jumadi Jumadi Khairunnisa Laila manada Lalu Dedy Supriatna Lusi Endang Sri Darmawati Musdalifah Musdalifah Nagita Wulandari Nani Suwarni Nazwa Aulia Mahatma Hutagalung Nindi Kamila Indawati Noor Fadiawati Nor Latifah Novia Winda Nur Fitrianingsih NUR HASANAH Nurhairunnisah, Nurhairunnisah Nurhayati Nurhayati Nuruddin Oswati Hasanah Putri Clawson Radiyatus Shalihah Rahmayani Sihite Restu Millaningtyas Rina Febriani Sari Rismadefi - Woferst Siswi Jayanti Siti Hasbiah Sitti Aisyah Sri Astutik Andayani Sri Fitri Wahyuni Suci Dahlya Narpila Susilawati Susilawati Triya Vebrianty Yudha Praja Yusanto Nugroho