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All Journal Jurnal Abdimas PHB : Jurnal Pengabdian Masyarakat Progresif Humanis Brainstorming Jurnal Pengabdian kepada Masyarakat (ABDIKEMAS) Socius: Social Sciences Research Journal
Dewi, Erlita Khrisinta
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Religion Arts Humanities Automotive Engineering Computer Science & IT Dentistry Economics, Econometrics & Finance Education Health Professions Languange, Linguistic, Communication & Media Mechanical Engineering Medicine & Pharmacology Public Health Social Sciences

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Journal : Socius: Social Sciences Research Journal

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Digital Transformation in Public Services: Evaluation of E-Government Implementation in Indonesia Dewi, Erlita Khrisinta; Muhaemin, Yosi; Sitompul, Gabriel Amadeus; Parinduri, Ramadha Yanti; Rika, Marsiana
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 3, No 4 (2025): November
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.17475222

Abstract

This study aims to determine the digital transformation in public services: an evaluation of e-government implementation in Indonesia. This study uses an evaluative study with a qualitative approach. Informants were selected using purposive sampling, including policymakers, technical implementers, and service users. Data were obtained through in-depth interviews, participant observation, and documentation studies. The results of this study indicate that the evaluation of e-government implementation in Indonesia shows significant progress in digital infrastructure, public services, and public participation. However, challenges such as the digital divide between regions, limited civil servant competency, uneven system integration, and data security risks still need to be addressed. Therefore, strategies are needed to strengthen e-government, including cross-sector data integration, increased digital literacy, and strengthened cybersecurity, which are expected to improve bureaucratic efficiency, service quality, public trust, and community participation.
Co-Authors Hayati, Dahliyah Muhaemin, Yosi NauE, Dian Adhe Bianggo Parinduri, Ramadha Yanti Rika, Marsiana Sitompul, Gabriel Amadeus Tarmizi, Muhammad Ihsan Veroneka, Muhliza