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Journal : Public Health of Indonesia

The Relationship between Emotional Intelligence and Work Stress among Healthcare Workers at Kawatuna Public Health Center, Palu City Ashari, Muhammad Rizki; Arwan, Arwan; Sarungallo, Amelia Tirsa
Public Health of Indonesia Vol. 11 No. 2 (2025): April - June
Publisher : YCAB Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36685/phi.v11i2.993

Abstract

Background: Work-related stress remains a major concern among healthcare professionals, significantly affecting their mental, physical, and psychological well-being. Emotional intelligence is recognized as a crucial factor that can influence how individuals experience and manage occupational stress. At the Kawatuna Public Health Center in Palu City, healthcare workers are frequently exposed to stressors such as time pressure, high job responsibility, inadequate work environments, and demanding patient characteristics. These stressors can lead to emotional disturbances, including increased sensitivity, emotional detachment, and reduced motivation. Objectives: This study aimed to examine the relationship between emotional intelligence encompassing self-awareness, self-regulation, self-motivation, empathy, and social skills and work-related stress among healthcare workers at the Kawatuna Public Health Center. Methods: This was a quantitative study using a cross-sectional analytic survey design. Total sampling was applied, involving 40 eligible respondents. Data were collected using structured questionnaires: a Likert-scale emotional intelligence instrument and the WHO DASS questionnaire to assess work-related stress. Data analysis was performed using the Chi-Square test. Results: To revealed significant associations between emotional intelligence components and work-related stress: self-awareness (p = 0.001), self-regulation (p = 0.001), self-motivation (p = 0.031), empathy (p = 0.020), and social skills (p = 0.012). Higher emotional intelligence was associated with lower stress levels. Conclusion: Enhancing emotional intelligence through training and psychological support can be a valuable strategy in reducing work-related stress among healthcare workers. Keywords: emotional intelligence; work-related stress; healthcare workers; public health center
Co-Authors A. Haris Abas Oya Afifah, Ulfa Nur ahmad yani Aji Satria, Muhammad Akbar Hidayat Ananta Wikrama Tungga Atmaja Anita Putri, Anita Ariyanti, Zaskia Atika, Nyimas Auliyah, Dwi Septi Bayan, Ashfan Abdan Budiarto, Syam Budiwan, Sadry Darmawati Darmawati Deki Zulkarnain Dimas, Dimas Dr. I Nyoman Tika,M.Si . Duangkamol Aemevat Elvaria Mantao Fadjriah, Rasyika Nurul Fadli, Bagus Muhammad Farniati, Farniati Firmansyah , Firmansyah Firmansyah Firmansyah Garaika Harapin Hafid H. Hardyanti Hardyanti, Hardyanti Herawanto Herawanto, Herawanto Ibrahim Ibrahim Ikra, Ikra Imelda, Ovi Iqbal Wahyuda Iryani, Dewi Iswandari, Vanessa R Kiki Sanjaya Kiki, Kiki Sanjaya Krisnasari, Sendhy La Tarifu, La Tarifu Lestari, Ayu Citra Lismiati, Lismiati Mardiono, Mardiyono Mareta, Evi Maulana Maulana, Maulana Meilinda, Nina Misnawati Misnawati Muhammad Ansar, Muhammad Muhammad Rizki Ashari Muhammad Ryman Napirah Muhammad Yani Muhammad Zikra Novi Inriyanny Suwendro Nurfidah, Nurfidah Nurul Istiqomah Paramita, Shanti Pitriani, Pitriani Prasilia, Hellen Pujiastuti, Rr. Sri Endang Puteri, Rafa Nabila Rabial Kanada, Rabial Rafa Nabila Puteri Rahma, Nur’aini Rahman Rahman Rahmatullisa, Siti Ramadhina, Tri Wahyuni Ramdhani, Lisda Sabri Syahrir, Muhammad Sadli Syam saidin, saidin Sakinah, Nazara Syifa Saputra, Ade Akhmad Saputra, Dedek Sari, Novita Eka Sarungallo, Amelia Tirsa Siti Nurhaliza Sri Suryaningsih Sri Suryaningsih Subhan Subhan Suhaimi Suhaimi Sulfiyanti, Sulfiyanti Suprianto, Rizky Fajar Supriyanto, Try Supryanto, Try Surya Raharja Syamsul Arif Syarifah Syarifah, Syarifah Taufiqurrahman, M. Ta’adi, Ta’adi Tesva, Sepralin Wayan Suastra