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All Journal Ekonomi Bisnis Jurnal Teknologi OPERATION EXCELLENCE: Journal of Applied Industrial Engineering PERFORMA : Media Ilmiah Teknik Industri JTERA (Jurnal Teknologi Rekayasa) Jurnal Teknik Industri : Jurnal Hasil Penelitian dan Karya Ilmiah dalam Bidang Teknik Industri SELAPARANG: Jurnal Pengabdian Masyarakat Berkemajuan INTECOMS: Journal of Information Technology and Computer Science Martabe : Jurnal Pengabdian Kepada Masyarakat Jurnal Serambi Engineering IJEEM - Indonesian Journal of Environmental Education and Management STRING (Satuan Tulisan Riset dan Inovasi Teknologi) Journal of Community Based Environmental Engineering and Management Sang Pencerah: Jurnal Ilmiah Universitas Muhammadiyah Buton Maker: Jurnal Manajemen Jurnal Ilmiah Teknik Industri Jurnal Pendidikan dan Konseling
Aulia Fashanah Hadining
Universitas Singaperbangsa Karawang
Agriculture, Biological Sciences & Forestry Arts Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Mechanical Engineering Medicine & Pharmacology Nursing Public Health Social Sciences Transportation Other

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Journal : STRING (Satuan Tulisan Riset dan Inovasi Teknologi)

 1 
Analisis Faktor-faktor yang Mempengaruhi Kinerja Karyawan di Unit Customer Care dan Customer Service Relationship PT. XYZ Novita Sianipar; Aulia Fashanah Hadining
STRING (Satuan Tulisan Riset dan Inovasi Teknologi) Vol 8, No 1 (2023)
Publisher : Universitas Indraprasta PGRI Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30998/string.v8i1.16460

Abstract

Employees play an important role in running a company's operation. Their performance can determine whether or not a company can operate efficiently. There are a number of aspects that can affect employee performance in a company, two of which are QualityiofiWorkiLife and Job Satisfaction. This research is aimed at examining the effect of Quality of Work Life and Job Satisfaction on employee performance at PT. XYZ. The sample is obtained using purposive sampling method, in which all members of the employees in the Customer Care and Customer Service Unit of PT. XYZ participate as respondents, with a total of 10 respondents. The method used in data processing is Multiple Regression test. The t-test result for the QualityiofiWorkiLife (X1) variable is 2,948 and for the Employee Performance (Y) variable is 2,821, which is greater (>) than the t-table value of 2,365. Meanwhile, the calculated f-test result is 133,763, which is greater (>) than the F-table value of 4,46. This indicates that there is an influence between Qualityi ofiWorkiLife and Job Satisfaction on Employee Performance at PT. XYZ, both partially and simultaneously
Co-Authors Andini Siti Rohmana Bayu Aji Wicaksono Billy Nugraha Deri Teguh Santoso Diki Azis Dimas Syaripudin Dinda Habibah Azzahra Eka Yulianty Elfrida Iriana Sari Gina Lova Sari Hamdani Hamdani Haula Alfadilah Ihat Solihat Ika Pratiwi Simanungkalit Kirana Novana Kusnadi Kusnadi Kusnadi, Kusnadi Lidya Laguna Silalahi Linda Hauli Madjidainun Rahma Maria Rachel Stephany Muhammad Ghifari Dyandra Ferrel Widyantara Nabila, Aditia Ayu Rahma Novita Sianipar Nur Aldien Ramadhania Ramayanti, Cindi Rianita Puspa Sari Rommy Andhika Laksono Singgih Saptadi Ulinnuha Latifa Wahyudin Wahyudin Winarno Winarno