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All Journal Jurnal Studi Pemerintahan Politika: Jurnal Ilmu Politik Jurnal Kebijakan Kesehatan Indonesia Jurnal Tapis : Jurnal Teropong Aspirasi Politik Islam Indonesian Journal of Islam and Muslim Societies Episteme: Jurnal Pengembangan Ilmu Keislaman Jurnal Ilmu Sosial dan Ilmu Politik Jurnal Politik Profetik Masyarakat, Kebudayaan dan Politik Journal of Governance and Public Policy JISPO (Jurnal Ilmu Sosial dan Ilmu Politik) Jurnal Studi Komunikasi Journal of Government and Civil Society Otoritas : Jurnal Ilmu Pemerintahan Jurnal Komunikasi Ikatan Sarjana Komunikasi Indonesia Indonesian Journal of Islamic Literature and Muslim Society JURNAL MUQODDIMAH : Jurnal Ilmu Sosial, Politik dan Hummaniora Dinamisia: Jurnal Pengabdian Kepada Masyarakat JMM (Jurnal Masyarakat Mandiri) Jurnal Ilmiah Ilmu Pemerintahan Paradigma POLISTAAT: Jurnal Ilmu Sosial dan Ilmu Politik Journal of Contemporary Islam and Muslim Societies Reformasi : Jurnal Ilmiah Ilmu Sosial dan Ilmu Politik Jurnal Ilmu Pemerintahan Widya Praja Jurnal Ilmiah Wahana Bhakti Praja Jurnal Ilmiah Tata Sejuta STIA Mataram Moderat The Journal of Society and Media PERSPEKTIF Politea : Jurnal Politik Islam MODERAT: Jurnal Ilmiah Ilmu Pemerintahan Journal of Applied Data Sciences Masyarakat Indonesia Nakhoda: Jurnal Ilmu Pemerintahan Jurnal Pemerintahan dan Kebijakan (JPK) Prosiding Seminar Nasional Program Pengabdian Masyarakat PANDAWA : Jurnal Pengabdian kepada Masyarakat Epistemé: Jurnal Pengembangan Ilmu Keislaman Jurnal Studi Pemerintahan Indonesian Journal of Islamic Literature and Muslim Society Politik Indonesia: Indonesian Political Science Review INJECT Interdisciplinary Journal of Communication Studia Islamika
Ridho Al-Hamdi
Universitas Muhammadiyah Yogyakarta
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Public Health Social Sciences Other

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Journal : Jurnal Ilmu Pemerintahan Widya Praja

 1 
TRANSPORTASI PUBLIK DAN MEDIA SOSIAL: PERSEPSI NETIZEN TERHADAP PELAYANAN BUS TRANS JOGJA 2016-2018 Karmila Zahrani Al Hayati; Ridho Al-Hamdi
Jurnal Ilmu Pemerintahan Widya Praja Vol 45 No 2 (2019): Jurnal Ilmu Pemerintahan Widya Praja
Publisher : Lembaga Riset dan Pengkajian Strategi Pemerintahan (LRPSP), Institut Pemerintahan Dalam Negeri (IPDN)

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (554.49 KB) | DOI: 10.33701/jipwp.v45i2.368

Abstract

In the modern age, public transportation is needed by society, particularly in big cities. Thus, research of the netizens’ perception of the service quality of public transportation is fascinating to be examined further to know its recent development. The paper aims to measure the netizens’ perception of the service of Trans Jogja Bus between 2016 and 2018. Methodologically, this article is qualitative research with case study approach. Trans Jogja Bus is the case which will be the research focus. For data gathering, this research utilizes library research so that the data is coming from social media and online media news. There are nine indicators used as the analysis tool: tariff, route, time, safety, facility, service, necessary, dependability, and pollution. This research also utilizes online application word clouds and Netvizz to sharpen the analysis process. The finding demonstrates that most netizens have negative perceptions of the service of Trans Jogja Bus. It can be proven that most netizens deliver their negative perceptions in six indicators: route, time, safety, service, dependability, and pollution. In the meantime, merely three indicators which receive positive perceptions: tariff, facility, and necessity.
Co-Authors AA Sudharmawan, AA Abdul Rahim, Raja Achmad Nurmandi Adibah Dhivani Gusmi Ahmad Syukri Akbar, Ali - Alfian Nurochman Ali - Akbar Alim Bubu Swarga Anawati, Dyah Mely Annida Ulfah Annisa Risky Ramadan Arfan Ashari Saputra Arissy Jorgi Sutan Astri Candra Dewi Awang Darumurti, Awang Bachtiar Dwi Kurniawan, Bachtiar Dwi Bambang Eka Cahya Widodo Cahya Damarjati Chen, Hsing-Chung Danang Kurniawan, Danang David Efendi Dewanti, Mike Diah Riski Hardiana Diah Riski Hardiana Dyah Mely Anawati Elis Nugraha Septiana Erna Trianggorowati Erna Trianggorowati Gusmi, Adibah Dhivani Halimah Abdul Manaf Halimah Abdul Manaf, Halimah Abdul Hardiana, Diah Riski Heriansyah Anugrah Indar Surahmat Indriyani, Nessa Rizky Kanuna, Resky Sirupang Karmila Zahrani Al Hayati Khabir, Muhammad Hazim Kharisma Purwandani Kurnia, Rahmat Kahfi Kurniasari, Lenny Kurniawati, Nawang Laras Lingganingrum Mahmud, Ramli Masyhur, Ahmad Musthafa Moch. Rifqi Mei Redha Muhamad Iqbal Muttaqin Muhammad Eko Atmojo, Muhammad Eko Naprathansuk, Non Nawang Kurniawati Nawang Kurniawati Non Naprathansuk Nur Hayati, Neni Nur Sofyan Nuryani, Najli Aidha Pahlevi, Moch Edward Trias Rahmat, Al Fauzi Sahrul Pora Sakir Sakir Sakir Sakir, Sakir Sakti, Andi Muhammad Sary Septiana, Elis Nugraha Siti Maharani Chumairah Slamet Riyadi Sri Agustiningsih Subekti, Dimas Suradi, Muhamad Arief Previasakti Suranto Suranto Suswanta Swarga, Alim Bubu Tanto Lailam Tanto Lailam Tri Oka Putra Laksana Trianggorowati, Erna Trianisa, Krisma TUNJUNG SULAKSONO Tyas Hadi Angesti Vindhi Putri Pratiwi Widiyastuti Setiabudi WIDODO, BAMBANG