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All Journal Ilmu Administrasi Publik Jurnal Neo Societal jurnal ilmiah hospitality Indonesian Community Journal MODERAT: Jurnal Ilmiah Ilmu Pemerintahan JAMAS: Jurnal Abdi Masyarakat
Saddam Husain Tamrin
Fakultas Hukum Ilmu Sosial Dan Ilmu Politik Universitas Terbuka
Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Economics, Econometrics & Finance Environmental Science Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

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Journal : Ilmu Administrasi Publik

 1 
Strategy In Public Service Novayanti Sopia Rukmana; Saddam Husain Thamrin
Jurnal Ilmiah Ilmu Administrasi Publik Vol 13, No 1 (2023)
Publisher : Program Pascasarjana Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/jiap.v13i1.39179

Abstract

This study aims to determine the implementation of Know Your Customers (KYC) and Citizen Charter (Service Contract) strategies in increasing employee responsiveness in collecting retribution for Bone Regency. The type of research used is descriptive qualitative. Data collection used observation techniques, interviews, and documentation. The analysis technique is carried out through data collection, data reduction, data presentation, and concluding. The results of this study indicate that the implementation of the public service responsiveness strategy of Bone Regency in collecting retribution is considered to be less responsive based on each of the 3 indicators of the two responsive strategies, there is one indicator on the Know Your Customers strategy which is considered not good, namely approach, while two other indicators are considered good, namely (surveys, observations, interviews) and know customers. The indicators on the three Citizen Charter strategies (Service Contracts) are considered to be still not good, namely service users as the centre of attention, service contracts, and system determination. Of course, there are still shortcomings that need attention, namely paying more attention to the needs of traders, following up on merchant complaints quickly, and providing services according to existing regional regulations. If this is allowed to continue, it will harm the implementation of public services in the future, bearing in mind that the increasing needs of traders must be supported by managers who are alert and responsible for their main tasks and functions, so that responsive services can be created.  
Effectiveness of the Whole-of-Government Approach in Overcoming Cross-Sectoral Problems in Makassar City Novayanti Sopia Rukmana; Saddam Husain Tamrin
Jurnal Ilmiah Ilmu Administrasi Publik Vol 14, No 1 (2024)
Publisher : Program Pascasarjana Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/jiap.v14i1.62741

Abstract

The aim of this research is to evaluate the effectiveness of the Whole-of-Government (WoG) approach in overcoming cross-sectoral problems in Makassar City as well as identify the challenges faced and provide policy recommendations to improve public sector collaboration. The research method used is a literature review, which allows the collection and analysis of various relevant and reliable literature sources. Literature was collected through academic databases such as Google Scholar, JSTOR, and PubMed. The analysis technique used is thematic analysis, where relevant information is grouped into themes that have been identified and synthesized to form a complete picture of WoG effectiveness. The research results show that the main challenges in cross-sector coordination in Makassar City include sectoral egos, lack of effective coordination mechanisms, communication barriers, and lack of resources and capacity. To increase the effectiveness of WoG, this research recommends building a collaborative work culture, developing formal and structured coordination mechanisms, improving communication systems, adequate resource allocation, policy synchronization, and implementing reward systems. It is hoped that the implementation of these recommendations can increase the effectiveness of implementing WoG in overcoming cross-sectoral problems in Makassar City, so that public services can run more optimally and efficiently.
Co-Authors Abdul Latif Ahmad Dyandi Prilasandi Anfas, Anfas Ari Sujipto arifin tahir Bulkis Bulkis Fajar Rakasiwi Syamsuddin Farhanuddin Ika Yuli Bhayangkari Maria Ulfa Mu'min Mu'min Muhammad Rafliansyah Muhammad Sajidin Naylawati Bachtiar Nimrah Rahmayanti Yusuf A. Novayanti Sopia Rukmana Nurdyah Rahmat Hidayat Rizal Pauzi Syahrinullah Syahrinullah