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Journal : International Journal of Business, Law, and Education

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The Influence of Work Discipline and Work Environment on the Work Performance of Inpatient Nurses at Bhayangkara Hospital, Pontianak Aziz, Abdul; Meri, Meri; Nuraini, Novia; Supriyadi, Supriyadi
International Journal of Business, Law, and Education Vol. 5 No. 1 (2024): International Journal of Business, Law, and Education
Publisher : IJBLE Scientific Publications Community Inc.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56442/ijble.v5i1.630

Abstract

This study aims to reveal the influence of work discipline and work environment on the work performance of inpatient nurses at Bhayangkara Hospital, Pontianak. The research design used was non-experimental and used cross-sectional analytics. Data analysis using Logistic Regression. Research data was obtained from valid and reliable research instruments. The population in this study were all inpatient nurses. The research sample was 46 inpatient nurses. Research Results: 1) regression analysis of the influence of work discipline on nurses' work performance, p-value < 0.05, thus there is an influence of work discipline on work performance; 2) the Odds Ratio value is 4.582, meaning that nurses with high work discipline have a 4.582 times chance of having good work performance compared to nurses who have low work discipline; 3) the influence of the work environment on the work performance of nurses obtained p value <0.05. Thus there is an influence of the work environment on the work performance of inpatient nurses; 4) the Odds Ratio value is 2.924, meaning that nurses with a good work environment have a 2.924 times chance of having good work performance compared to nurses who have a poor work environment; 5) The R-Square value is 0.722, meaning that the influence of work discipline and work environment on the work performance of inpatient nurses is 72.2%.
The Influence of Hospital Image and Trust on Inpatient Satisfaction at Hospital X Aziz, Abdul; Mulyana, Nana; Nuraini, Novia
International Journal of Business, Law, and Education Vol. 6 No. 1 (2025): International Journal of Business, Law, and Education
Publisher : IJBLE Scientific Publications Community Inc.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56442/ijble.v6i1.1046

Abstract

Low patient satisfaction can negatively impact hospital development, as dissatisfied patients may seek treatment elsewhere. Non-compliance with medical and nursing procedures is also common among dissatisfied patients. This study examines the influence of hospital image and trust on inpatient satisfaction at Hospital X using a quantitative approach with a cross-sectional design. The dependent variable, inpatient satisfaction, is measured through overall satisfaction, expectation, and experience, while the independent variables include hospital image (location, services, reputation) and trust (competence, benevolence, integrity).Findings indicate that hospital image significantly affects inpatient satisfaction (p = 0.006; OR = 5.293), and patient trust has an even stronger influence (p = 0.001; OR = 6.975). The R-Square value of 0.813 suggests that hospital image and trust explain 81.3% of satisfaction variance. Enhancing patient trust should be a strategic priority to improve inpatient satisfaction at Hospital X.
Co-Authors Abdul Aziz Agustina Anggraini , Pristia Aufa, Achmad Ikramul Batlajeri, Jomima Batlajeri, Yomima Duta Lihanda , Arya Eros Siti Suryati Hamidah . Khairani, Adzka Lihanda, Arya Duta Meri, Meri Nana Mulyana Niken Purbowati Pawestri, Alya Zalfa Putri , Naililabidhoh Santoso Putri, Pully Risqullah, Rakha Rasika Rosidawati Rosidawati, Rosidawati Sabita , Farichatus Supriyadi Supriyadi Wa ode Hajrah