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Weny Almoravid Dungga
Fakultas Hukum, Universitas Negeri Gorontalo
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Journal : Jembatan Hukum: Kajian Ilmu Hukum, Sosial dan Administrasi Negara

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Pemenuhan Hak Konsumen dalam Penggunaan Kuota Internet Sistem FUP Moh. Ismail Mantolongi; Weny Almoravid Dungga; Mohamad Taufiq Zulfikar Sarson
Jembatan Hukum : Kajian ilmu Hukum, Sosial dan Administrasi Negara Vol. 2 No. 1 (2025): Maret : Jembatan Hukum : Kajian ilmu Hukum, Sosial dan Administrasi Negara
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/jembatan.v2i1.1261

Abstract

This study aims to determine and analyze the form of fulfillment of consumer rights of IndiHome service provider users in the Laws and Regulations in Indonesia due to the FUP system and the responsibility of the IndiHome provider towards consumers due to the FUP system. This study is classified as normative research with a historical approach, comparative approach and conceptual approach. Legal materials are collected through document studies, then analyzed prescriptively. The results of the study indicate that consumer rights and the responsibilities of business actors, namely Indihome, have been regulated in Law No. 8 of 1999 concerning Consumer Protection. Although it has been regulated in the Laws and Regulations, this situation is no longer effective because when an error occurs, Indihome can be released from its responsibility. For this reason, it is necessary to revise Article 27 letter b of Law No. 8 of 1999 concerning Consumer Protection.
Co-Authors Abdul Hamid Tome Abdullah, Mayanti H. Aldan Syaifullah Alulu Alhasni Bakung, Dolot Ananda Putri S. Maksum Annisa Nur Fitriyani Daud Anugrah, Krisna Arshad, Azhani Awad Al-Khalaf Bella Putri Hunowu Cono, Moh Syahnez Welden A D. Matona, Marshanda Adella Dai, Rahmawaty Dama, Meylan Deby Fatria Ntobuo Djafar, Lucyane Dolot Alhasni Bakung Erman I. Rahim Fajrianty, Nurul Putri Faradiba Mutiara Dewi Fence M Wantu Fenty U. puluhulawa Ferdy Hasan Hasan, Ferdy Hatu, Mohamad. Akbar R. Humairah Hasan Sabaya Hunowu, Bella Putri Husain Mulki Hilala Iffatriansyah Soga Imsaskia Zalzabilha Habibie Inaku, Rifka Ismet Sulila Ismet Susila Iulius T.Mandjo Ivan Rahmat Santoso Iwan Permadi Julius T. Mandjo Lestari, Nurdiana Lucyane Djaafar Lune, Nur Dilang W Mandjo, Julius T. Mayulu, Selvin Mellisa Towadi Moh. Ismail Mantolongi Mohamad Hidayat Muhtar Mohamad Rivaldi Moha Mohamad Taufiq Zulfikar Sarson Muhammad Arief Tungkagi Muhammad Tahta A.R N. Moeda, Nur Wulan Naue, Karmila Nur Mohamad Kasim Nuraisah Masita Utiarahman Nurhayati Abdullah Nurul Fazri Elfikri Nurul Putri Fajrianty Pahlevi Iyabu, Moh. Riza Pakaya, Dian Pakaya, Salahudin Panabulu, Krisdeyanti Pantika Mayulu Pantui, Darwin Patrya Karim, Marsella Rafni Suryaningsih Harun Rahma Y. Mantali, Avelia Randi Randi Razak, Ferli Reynaldi Alfrido Kurniawan Rifka Tunanga Rizal Bobihu Rizal Bobihu Rizkawati Gasin Rotinsulu, Indriyawaty Sabrisa Khartanta Ginting Suka, Muhammad Sarah Magfirah Daud Seldi Munandar Silvana Nur Rahmat Lukum Silvani Nur Rahmat Lukum Siti Sahnas Dunggio Sri Nanang Meiske Kamba Sri Nanang Meyske Kamba Supriyadi A Arief Suwitno Yutye Imran Taufiq Zulfikar Sarson, Mohamad Tessa Pritama Eda Tessa Pritama Eda Tineke Wolok Triyanto Nuriman Idrus, Agung Usman, Sartika Dewi Waode Mustika Yanti Aneta Yusuf Hasan, Slamet Yusuf, Barmin Rahmat Yusuf, Nurullah Wahdania Zamroni Abdusammad Zamroni Abdussamad Zulkarnain Saleh