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All Journal Jurnal Manajemen Terapan dan Keuangan Jurnal Ilmiah Econosains Widya Cipta : Jurnal Sekretari dan Manajemen Jurnal Pemberdayaan Masyarakat Madani (JPMM) JRMSI - Jurnal Riset Manajemen Sains Indonesia
Andrian Haro
Universitas Negeri Jakarta
Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Social Sciences Other

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Journal : Jurnal Ilmiah Econosains

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THE INFLUENCE OF RELATIONSHIP MARKETING TOWARDS TAXPAYER’S SATISFACTION IN TAX AMNESTY PROGRAM Andrian Haro
Econosains Jurnal Online Ekonomi dan Pendidikan Vol 16 No 1 (2018): Jurnal Ilmiah Econosains
Publisher : Fakultas Ekonomi Universitas Negeri Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21009/econosains.0161.05

Abstract

The objective of this research is to examine the influence of relationship marketing which consist of trust, commitment, and communication toward taxpayer’s satisfaction in tax amnesty program. By using the purposive sampling method, the research sample is taxpayers who have a NPWP and registered in tax amnesty program. Only 48 respondents who is qualified as the research sample. Multiple liniear regression was used to analyze the data and to test the research hypotheses through SPSS. The result shows there is no influence between trust toward taxpayer’s satisfaction in tax amnesty program. Meanwhile, commitment and communication have an influence on taxpayer’s satisfaction in tax amnesty program.
Co-Authors A. W. S Waspodo, Agung Adrianus Ketmoen Agung AWS Waspodo, Agung Agung Wahyu Handaru Ang, Clarisa Margaretha Apryanus Fallo Aviyati , Friska Cindy Dalimunthe, Sholatia Gani, Elisabeth Adelia Merdeka Wati Gatot Nazir Ahmad Krissanya, Nofriska Lestari, Friska Aviyati Maria Augustin Lopes Amaral Mohamad Rizan Muztahid, Muh. Sifaul Nadiastuti, Nur Syifa Rahmadhina, Balqis Saidani, Basrah Suherman, Suherman Waspodo, Agung A. W. S. Watu, Engelbertus Gloria Christy