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All Journal Jurnal Ilmiah Universitas Batanghari Jambi Jurnal Penelitian Pendidikan IPA (JPPIPA) EKONOMIS : Journal of Economics and Business J-MAS (Jurnal Manajemen dan Sains) Eksis: Jurnal Ilmiah Ekonomi dan Bisnis Dinasti International Journal of Management Science Dinasti International Journal of Education Management and Social Science Dinasti International Journal of Digital Business Management Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Jurnal Perspektif Pembiayaan dan Pembangunan Daerah Journal of Accounting and Finance Management (JAFM) International Journal of Advanced Multidisciplinary Science of Management and Students Research Journal (SMS) Jurnal Akademik Pengabdian Masyarakat
M. Zahari
Universitas Batanghari
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Journal : Journal of Accounting and Finance Management (JAFM)

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The Influence of Organizational Support and Interpersonal Communication on the Quality of Public Services Through Nurses' Work Commitment at KH. Daud Arif Kuala Tungkal Regional General Hospital, West Tanjung Jabung Regency Melia, Dessy; Zahari, M.; Rozi Yamali, Fakhrul
Journal of Accounting and Finance Management Vol. 6 No. 4 (2025): Journal of Accounting and Finance Management (September - October 2025)
Publisher : DINASTI RESEARCH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jafm.v6i4.2400

Abstract

This study aims to describe organizational support, interpersonal communication, nurses' work commitment, and the quality of public services at KH. Daud Arif Kuala Tungkal Regional General Hospital, West Tanjung Jabung Regency, and to analyze the influence of organizational support and interpersonal communication through work commitment on the quality of public services. The population of this study was the community or patients totaling 24,405, while the sample size in this study used Slovin's theory with a margin of error of 10% so that 100 people were obtained. This study used a quantitative approach with a survey method and used Partial Least Square (PLS) data analysis. The results showed that organizational support and interpersonal communication have an influence on the quality of nurses' services, both directly and indirectly through work commitment. This explains that when nurses feel supported by the organization, and open and effective communication between colleagues and with leaders creates a conducive and collaborative work atmosphere, then this factor can directly improve the quality of services provided to patients. Meanwhile, indirectly, organizational support and interpersonal communication can strengthen nurses' work commitment, which is demonstrated through their loyalty, responsibility, and dedication in carrying out their duties, thus having a positive impact on improving the quality of health services.
Co-Authors A Irfani Aat Ruchiat Nugraha Abdul Manab Abdul Rahim Agus Nurofik Agustina, Rahma Ahmad Firdaus Akbar, M. Adika Resindo Albetris, Albetris Ali Akbar Ali Akbar Ali Akbar Ali Akbar Amilia Paramitha Andawari, Citra Anggrika Riyanti Arif Saefudin Aris, M. Atiki, Alik B.M.A.S. Anaconda Bangkara Bambang Irawan /E21207042 Bambang Pamungkas BASTIAN BASTIAN, BASTIAN Boce, Notman Budimansyah Budimansyah Daryanto Daryanto Dewi Marlinda Dwi Putri Budiningtyas Edi Ashadi Emelda Raudhati Evi Adriani Evi Adriani Fakhrul Rozi Yamali Firmansyah Garien Eksta Sanezara Gunawan Gunawan Gunawan Widjaja Gusri, Lailal Hadrah Hartono Hartono Haryadi Haryadi Hasminidiarty Hasminidiarty Hendi Matalata Herlina Dwi Astuti Idris Idris Irhamnida, Irhamnida Khairun Nisa Kornelis Kornelis, Kornelis Lestari, Adria Wuri M Alhudhori M Alpin Syahrir M. Haviz M. Reval Aji Prayudha Maimun Maimun Marlina, Fina Melia, Dessy Monik Kasman Muhammad Harli Hamdani Muhammad Said Naomi Valleria Hasibuan Nofirman, Nofirman Nur, M. Syafruddin Osrita Hapsara Osrita Hapsara Pantun Bukit Pratama, Andi Bahtiar Saputra Puji Hastuti Purwoko, Agus Saiyid Syech Saiyid Syeikh Saputra, Rica Saputro, Ahmad Khoiruddin Agung seprianti eka putri Situmorang, Lamhot Timbul Suci Aryusie Sudirman Sudirman Sufriyanto Sufriyanto Sugianto Sugianto Syabawaihi Syaifullah Syaifullah Syaparuddin Syaparuddin Syaparuddin Syekh, Saiyid Teguh Okni Pratama Ubaidillah Ubaidillah Venti Jatsiyah Wahyudi, Totong Waode Apria Dega Gaputri Weni Rahmayeni Yohny Anwar Yuli Purbaningsih Yulmasril, Yulmasril Yunan Surono