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All Journal JPTK: Jurnal Pendidikan Teknologi dan Kejuruan Ta'allum: Jurnal Pendidikan Islam Jurnal Kependidikan JURNAL KEPEMIMPINAN DAN PENGURUSAN SEKOLAH TA'DIBUNA: Jurnal Pendidikan Agama Islam Tadbir : Jurnal Studi Manajemen Pendidikan Jurnal Administrasi dan Manajemen Pendidikan JMKSP (Jurnal Manajemen, Kepemimpinan, dan Supervisi Pendidikan) J-MPI (Jurnal Manajemen Pendidikan Islam) AL-TANZIM : JURNAL MANAJEMEN PENDIDIKAN ISLAM Edumaspul: Jurnal Pendidikan Jurnal Ilmiah Mandala Education (JIME) JISIP: Jurnal Ilmu Sosial dan Pendidikan Abdau: Jurnal Pendidikan Madrasah Ibtidaiyah EDUKATIF : JURNAL ILMU PENDIDIKAN MANAGERIA: Jurnal Manajemen Pendidikan Islam Academy of Education Journal Perspektif Pendidikan dan Keguruan JAMP : Jurnal Administrasi dan Manajemen Pendidikan Attractive : Innovative Education Journal Jurnal Paedagogy Edunesia : jurnal Ilmiah Pendidikan EARR Randwick International of Social Science Journal Journal of Educational Experts (JEE) Ideguru: Jurnal Karya Ilmiah Guru International Journal of Educational Management and Innovation (IJEMI) Jurnal Ilmiah Wahana Pendidikan Cendikia : Media Jurnal Ilmiah Pendidikan Edusoshum: Jurnal Pendidikan Islam dan Sosial Humaniora International journal of education and learning Journal of Nusantara Education Jurnal Kependidikan Journal of Social Studies, Arts and Humanities (JSSAH) Edukasia: Jurnal Pendidikan dan Pembelajaran Jurnal Ilmu Manajemen dan Pendidikan Bulletin of Applied Mathematics and Mathematics Education Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) Journal of Management Studies and Development Kelola: Jurnal Manajemen Pendidikan JIM: Jurnal Ilmiah Mahasiswa Pendidikan Sejarah Contemporary Education and Community Engagement Ta'allum: Jurnal Pendidikan Islam
Achadi Budi Santosa
Universitas Ahmad Dahlan, Indonesia
Religion Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Social Sciences Other

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Journal : Edukasia: Jurnal Pendidikan dan Pembelajaran

 1 
Analysis of Student Satisfaction with School Administration Services Santosa, Achadi Budi
EDUKASIA Jurnal Pendidikan dan Pembelajaran Vol. 6 No. 1 (2025): Edukasia: Jurnal Pendidikan dan Pembelajaran
Publisher : LP. Ma'arif Janggan Magetan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62775/edukasia.v6i1.1173

Abstract

This study investigated students’ satisfaction with administrative services at the Senior High School level in the Yogyakarta area. Using a quantitative descriptive approach, data were collected through a Likert-scale questionnaire distributed to 104 students and analyzed using descriptive statistics. The findings of the study indicated that the overall level of student satisfaction was categorized as “good,” with a mean score of 3.4 and a dominant median value of 4 across 12 service indicators. Key service aspects, such as comfort of service space, adequacy of facilities, responsiveness, clarity of communication, empathy, and non-discrimination, received good ratings, although some indicators, particularly those related to complaint handling and physical comfort, needed improvement. This study highlights the importance of continuous improvement in service quality to meet students’ expectations and strengthen the reputation of the institution. Future research is encouraged to adopt a longitudinal design to assess the sustainability of service improvements and explore the determinants of satisfaction in varying educational contexts.
Co-Authors Akhmad Farizal Alfiatun Fitriani Ulfah Andriyani Andriyani Apri Retnaningsih Apri Winge Adindo Ari Wibowo Bahi, Calits Mumbahij Bambang Sudarsono Bela, Dinda Velita Burhanudin Burhanudin Dedy Setyawan Dhiya'elhaq, Muhammad Ghossan Nazhif Dwi Haikal Mubarroq dwi hartanto Dwi Rohmadi Dwi Sulisworo Eko Poerwanto Enung Hasanah Farizal, Akhmad Fathurohman Fathurohman Fathurohman Fathurohman, Fathurohman Fitnathul Khikmah Fitri Nur Mahmudah Fitriyah, Idatul Fitriyah, Idatul Hasanah, Enung Hidayati, Dian HOTMAULINA SIHOTANG Ika Maryani Ilham Andika Putra Iriyani, Dania Rithma Danti Jannah, Mailatul Kristoforus Buku Kriswanto, Didi Kusyudiyanto, Nugroho Maeswaty, Agnes Devita Muhammad Abdul Rahman Muhammad Muliya Al-amien Muhammad Mulya Al-Amien Muhammad Zuhaery Narsi, Narsi Nasaruddin, Datuk Muhammad Nurkholis Nurkholis Nurkholis Nurkholis Pradana, Arga Prihanarko, Arvenda Pujiati Suyata Putra, Ilham Andika Rafiq Mubarak Rafiq Mubarak Rafiq, Abdul Rahmannisa Juita Usmar Roni Elistanto Sandy Syapriyuda Sanjun, Cindy Joe Saryadi, Wahyu Septiyani Septiyani, Septiyani Siti Partini Suardiman Sri Wahyuni Subaidi Subaidi Sukirman Sukirman Sukirman Sukirman Sukirman Sukirman Supriyanto*, Bambang Suyata SUYATNO Suyatno Suyatno Syapriyuda, Sandy Timur, Chika Nurcahyani Trianik Widyaningrum Utami, Widya Wening, Muslimah Hikmah Wening, Muslimah Hikmah Wiwin Wiwin, Wiwin Zuhaery, Muhammad