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Journal : Jurnal Kesmas Prima Indonesia

 1 
EFEKTIFITAS KOMUNIKASI DOKTER TERHADAP KEPUASAN PASIEN RAWAT JALAN DI RSU IMELDA PEKERJA INDONESIA KOTA MEDAN Erlina Rambe; Tri Niswati Utami; Jamaluddin -
Jurnal Kesmas Prima Indonesia Vol. 5 No. 1 (2021): Edisi Januari
Publisher : Fakultas Kesehatan Masyarakat Universitas Prima Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34012/jkpi.v3i1.1769

Abstract

Communication between patient and doctor involves deep interaction between the two parties. This study aims to analyze the effectiveness of doctor communication on the satisfaction of outpatients at the General Hospital. Imelda Medan Indonesian Workers. This study is an analytic survey with a cross sectional study design conducted at the General Hospital. Imelda Medan Indonesian Workers Years from May to June 2020. The population in this study is the population in this study were all patients who visited as many as 76 people. Sampling was done in total sampling. Research data were analyzed using the Chi Square formula and logistic regression. Based on the results of the study note that there is an influence of openness (openess) of doctors on the satisfaction of outpatients in public hospitals. Imelda Medan Indonesian Workers, there was the influence of Emphaty (empathy) doctors on the satisfaction of outpatients in the General Hospital. Imelda Medan Indonesian Workers, there is an influence of the attitude (supportiveness) of doctors on the satisfaction of outpatients in the General Hospital. Imelda Medan Indonesian Workers, there is an effect of the equality of doctors on the satisfaction of outpatients in the General Hospital. Imelda Medan Indonesian Workers. This study suggests that doctors can continue to improve their communication skills or abilities so as to make patients open, have a supportive, positive attitude and equality so that doctors can get the information needed and provide appropriate treatment to patients and patients recover.
Analisis Pengaruh Komunikasi Tenaga Kesehatan Terhadap Kepuasan Pasien Rawat Jalan Di Klinik Pratama Siti Rahmah Tanjung Morawa Chatrine Virginia Tamara; Tri Niswati Utami; Nur Aini -
Jurnal Kesmas Prima Indonesia Vol. 5 No. 2 (2021): Edisi Juli
Publisher : Fakultas Kesehatan Masyarakat Universitas Prima Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34012/jkpi.v3i2.1995

Abstract

Satisfaction is an important thing in improving services to the patients. The patient will feel satisfied if the service is acceptable according to the standard or in excess of that expected. The purpose of this study was to analyze the influence communication of health workers to the satisfaction of outpatients. This type of research was a quantitative with cross sectional design. Research carried out in the Pratama Clinical of Siti Rahmah in Tanjung Morawa. The study population of 130 people, and a sample of 98 respondents. A sampling technique that is purpose sampling. Data analysis for univariate, bivariate using simple linear regression at 95% confidence level. The results showed that the communication of health worker was, and outpatients feel satisfied but the service of the hospital was still far from the minimum service standards of the hospital. Communication health workers affect patient satisfaction in the outpatient Pratama Clinical of Siti Rahmah with medium strength and the direction is positive, which means if communication health workers increases, the satisfaction of outpatients also increased. Conclusion this study that the better the communication of health workers on an outpatient basis it will further improve patient satisfaction with outpatient care. The Clinic need to create a questionnaire, the level of satisfaction of patients and evaluated routinely to find out the extent of the level of satisfaction felt by the patient after getting the service.
Co-Authors Achmad Rifai Andrian Andrian Asriwati Amirah Chatrine Virginia Tamara Elisabeth Waworuntu Erlina Rambe Hari Syaputra Iman Muhammad Indah Anggraini Jamaluddin - Mppeaty Nyorong Nadhya Hidayatul Ulfa Nur Aini Tetty JR Simanjuntak Yuniati Yuniati Zuraidah Nasution