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All Journal Buletin Peternakan Jurnal Veteriner Jurnal Ilmu Ternak Jurnal Ilmu-Ilmu Peternakan (Indonesian Journal of Animal Science) Journal of Livestock Science and Production Jurnal Pertanian Agros Ovozoa: Journal of Animal Reproduction Jurnal Al-Ilmi Southeast Asian Journal of Management and Research Jurnal Al-Ilmi
Ali Agus
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Religion Agriculture, Biological Sciences & Forestry Biochemistry, Genetics & Molecular Biology Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Veterinary Other

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Journal : Southeast Asian Journal of Management and Research

 1 
QUALITY IN CUSTOMER SATISFACTION OF PHARMACIES IN NORTH BEKASI Ali Agus
SAJMR : Southeast Asian Journal of Management and Research Vol. 1 No. 1 (2023): SAJMR - Agust 2023
Publisher : Yayasan Putra Adi Dharma

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Abstract

This study aimed to see if there are service quality affects customer satisfaction in using the services of Pharmacy. Subjects in this study is that consumers Pharmacy aged 18-60 years; purchase drugs at private expense; able to read, write, and communicate well; and willing to fill out a questionnaireThis study uses quantitative research methods, to determine the effect of service quality on consumer satisfaction using the services of the pharmacy. The samples used in this study was 116 subjects. Measurements in this study was performed using a questionnaire based on the variables used. Data were analysed using classical assumption test and multiple regression analysis. Based on the analysis and discussion of the quality of service showed that the appearance of Pharmacy, Hospitality Officer, Drug Information Service at the pharmacy, Availability of Medicines in Pharmacies, Pharmacy Services and Speed affects customer satisfaction in using Pharmacy.
Co-Authors Adhi Susanto Adiarto Adiarto Al arif, Mohammad Anam Andriyani Astuti Anne Ferlay Astuti Tri Suryani B. Suhartanto Bambang Suwignyo Budi Prasetyo Widyobroto C. T. Noviandi Chusnul Hanim Cuk Tri Noviandi D. I. Rachmawati Deddy B. Lasfeto Francois Bocquier H. Hartadi I Gede Suparta Budisatria Ika Sumantri Jola Rahmahani Joseph Boehm Kamalidin (Kamalidin) Khusnan Khusnan Krishna Agung Santosa Kurniasih - Kustantinah Kustantinah Leondro, Henny Lies Mira Yusiati Listya Purnamasari listya purnamasari Merry Muspita Dyah Utami Mohamad Soejono Mohammad Sofi’ul Anam Muh Judrah Muhammad Nur Cahyanto Nur Isnainiyati Nuraini (Nuraini) Nuryono Nuryono Rahmi Sugihartuti Ristanto Utomo Saptoningsih (Saptoningsih) Soemitro Padmowijoto Subur Priyono Sasmito Budi Suci Wulandari Syamsir Syamsir Tita Damayanti Lestari Tridjoko Wisnu Murti Uti Sujatinah Wihandoyo - YUNIANTA YUNIANTA Yves Chilliard Zaenal Bachrudin Zakiyah Darajat Zulfanisa, Rizky Asrin Zuprizal (Zuprizal)