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Melisa Arisanty
Universitas Pembangunan Jaya
Religion Arts Humanities Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Nursing Public Health Social Sciences Veterinary Other

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Journal : Indonesian Journal of Pedagogy and Teacher Education

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The User Experience and Perception in Education of Digital Books in Librarians' Approaches to Library Services in Tangerang Fitriani, Desi; Riady, Yasir; Evriza, Eka; Kuswanti, Eko; Sukatmi, Sri; Arisanty, Melisa; Karim, Muhammad Firman; Ajmal, Muhammad; rahim, Norizan Baba
Indonesian Journal of Pedagogy and Teacher Education Vol. 3 No. 2 (2025): Indonesian Journal of Pedagogy and Teacher Education (August 2025)
Publisher : CV Media Inti Teknologi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58723/ijopate.v3i2.395

Abstract

Background of Study:Librarian attitudes significantly influence user satisfaction and engagement in library services. Positive interaction between librarians and users fosters a welcoming environment and enhances service effectiveness. Aims and Scope of Paper:This research aims to explore both the attitudes of librarians in providing services and users’ perceptions of those attitudes at the Tangerang Regency Library and Archives Office. Methods:A qualitative descriptive approach was employed. Data were collected through observation and interviews with three library users selected via purposive sampling. The data analysis followed three steps: data reduction, data presentation, and drawing conclusions. Result:Findings indicate that the average number of visitors to the Tangerang Regency Library and Archives Office from 2022 to 2023 was approximately 136,270. Users generally perceive librarians as friendly and kind. However, users often need to initiate interaction before receiving assistance, indicating a lack of proactive service. This shows that while the overall demeanor of librarians is positive, there remains a gap in attentiveness and sensitivity to user needs. Conclusion:Although librarians are perceived positively in terms of friendliness, service delivery can be improved by fostering a more proactive and responsive approach to user needs. These findings highlight the importance of continuous professional development for librarians to enhance user experience.
Co-Authors Ace Sriati Rachman Adamy, Zulham Ajmal, Muhammad Alpin Herman Saputra Anastasia, Selly Andi Lopa Ginting Angga Sucitra Hendrayana, Angga Sucitra Anindhita, Wiratri Ardiasih, Lidwina Sri Arman Haqqi Anna Zili Batti, Steviani Budi Darmawan Budiman, Rahmat Danar Kristiana Dewi Dede Kurniyawan Dede Mahmudah Desi Fitriani Edward Zubir eka evriza, eka Emma Rachmawati Aliudin Fiani, Isma Dwi Glorya Agustiningsih Imam Nuraryo Irmayanti, Meiselina Irwan Trinugroho, Irwan Isma Dwi Fiani Isma Fiani Karim, Muhammad Firman Khaerul Anam Khatib, Ahmad Juma Kurniyawan, Dede Kuswanti, Eko Lilik Sulistyowati Majidah Majidah Mario Aditya Prasetyo Maulidia Permatasari, Sri Moh. Syarif Muhammad Fauzi Hafa Nadya Aufa Paramitha Nila Kusuma Windrati Nindira Cahyani Nugroho, Dhimas Setyo Pangesti, Nadya Rahma Prasetyo, Mario Aditya Priyana, Efraim Bavo Putra, Adi Pratama Putri, Agustiani Qonitah, Laity Raesita Rakhmawati Rosadi Rahim, Norizan Baba Rahmat Budiman Rahmawati, Devie Reni Dyanasari Riady, Hamdi Riady, Yasir Robiansyah, Anton Robiansyah, Anton Rosadi, Raesita Rakhmawati Sarah Novita Diah Sediyaningsih, Sri Sedyaningsih, Sri Selly Anastassia Amellia Kharis Shintya, Zaenina Sri Maulidia Permatasari Sukatmi, Sri Tri Wijayanti Septiarini Vanya Kirana Vidya Fitri Ferdiansyah Widiyanto Widiyanto Widiyanto Wiradharma, Gunawan Wiratri Anindhita Yasir Riady Yasir Riady Yulia, Irla Zubir, Edward Zul Fahmi Zul Fahmi