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All Journal At-Tadbir : jurnal ilmiah manajemen Sarwahita : Jurnal Pengabdian Kepada Masyarakat JURNAL MANAJEMEN Tourism Reserch Journal Journal of Hospitality Accommodation Management TRJ (Tourism Research Journal) Jurnal Ilmiah Pariwisata
Mimi Enggriani
Sekolah Tinggi Pariwisata Trisakti
Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Social Sciences Transportation Other

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Journal : At-Tadbir : jurnal ilmiah manajemen

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Pengaruh E-Platform Aesthetics, E-Platform Responsiveness, E-Platform Ease of Use, dan E-Platform Information Quality Terhadap E-Customer Satisfaction Pada Pengguna Aplikasi Happy Fresh di Jakarta Andhalia Liza Marie; Linda Desafitri Ratu Bilqis; Mega Mulia Chandra; Mimi Enggriani
At-Tadbir : jurnal ilmiah manajemen Vol 7, No 1 (2023): At-Tadbir: jurnal ilmiah manajemen
Publisher : Islamic University of Kalimantan MAB Banjarmasin

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31602/atd.v7i1.8657

Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh e-platform aesthetics, e-platform responsiveness, e-platform ease of use dan e-platform information quality terhadap e-customer satisfaction pada pengguna aplikasi Happy Fesh di Jakarta. Penelitian ini menggunakan pendekatan kuantitatif deskriptif.  Ukuran sampel yang diambil sebanyak 108 orang, dengan teknik pengambilan sampel dengan metode sampel purposive sampling. Teknik pengumpulan data menggunakan kuesioner secara online. Metode yang digunakan dalam penelitian ini adalah metode regresi linear berganda dengan bantuan program SPSS. Hasil penelitian ini menunjukkan bahwa terdapat pengaruh signifikan e-platform aesthetics, e-platform responsiveness, e-platform ease of use dan e-platform information quality terhadap e-customer satisfaction. Aesthetic pada platform Happy Fresh memiliki aesthetic yang serasi dan senada ternyata dapat meningkatkan kepuasan pelanggan.  Responsiveness pada platform Happy Fresh memandang responsiveness yang diberikan cepat, dan akurat sehingga mempengaruhi kepuasan pelanggan dengan layanan yang diterima pada platform Happy Fresh. Ease of use pada platform Happy Fresh memiliki kemudahan dalam penggunaan memberikan pengaruh terhadap kepuasan pelanggan. Information quality pada platform Happy Fresh memiliki kualitas informasi diperoleh dari platform Happy Fresh dapat mempengaruhi kepuasan pelanggan untuk melakukan pembelian secara online.
Customer Satisfaction at Babeh Sadeli Typical Betawi Restaurant Anita Swantari; Filma Festivalia; Haryo Wicaksono; Mimi Enggriani
At-Tadbir : jurnal ilmiah manajemen Vol 7, No 2 (2023): AT-TADBIR: JURNAL ILMIAH MANAJEMEN
Publisher : Islamic University of Kalimantan MAB Banjarmasin

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31602/atd.v7i2.8655

Abstract

This study aims to determine the effect of service quality and facilities on customer satisfaction at Babeh Sadeli Typical Betawi Restaurant. This type of research is descriptive research with a quantitative approach with a simple regression analysis method which is processed with the help of the SPSS program. The population in this study were all visitors who had come to the Betawi Babeh Sadeli Restaurant. At the same time, the sample in this study amounted to 100 respondents. Data collection techniques by distributing questionnaires. The sampling technique used is accidental sampling. The results showed that the quality of service and facilities significantly affected the variable of customer satisfaction. Customer satisfaction. This indicates that the Betawi Babeh Sadeli Restaurant provides quality consisting of security, security, and supervision.
Co-Authors Adam Rachmatullah Andhalia Liza Marie Anis Darsiah Anita Swantari, Anita Boediman, Surya Fadjar Devita Gantina Dira Oktavia, Reno Catelya Filma Festivalia, Filma Gratia Wirata Laksmi Haryo Wicaksono Heny Ratnanningtyas Herienda, Florensia Hutagalung, M. Husen Linda Desafitri RB Maharani, Mira Maudiarti, Santi Maulana, Alifatqul Mayasari, Ira Mega Mulia Chandra Oktovianus, Oktovianus Purwanti Dyah Pramanik Pusparani Pusparani Pusparani, Pusparani Rachim, Faiza Rachman, Arief Faizal Robiatul Adawiyah Santi Maudiarti Sugeng, Novita Widyastuti Triono, Freddy