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Journal : Jurnal Ilmiah Wahana Pendidikan

Evaluasi Aplikasi Sampurasun Purwakarta dalam Penerapan E-Government di Bidang Pariwisata Kabupaten Purwakarta Wiwi Trifina Syalawalianti; Haura Atthahara; Ani Nurdiani Azizah
Jurnal Ilmiah Wahana Pendidikan Vol 7 No 8 (2021): Jurnal Ilmiah Wahana Pendidikan
Publisher : Peneliti.net

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (238.949 KB) | DOI: 10.5281/zenodo.5747207

Abstract

E-government in the Central or Regional government is one of the uses or utilization of information and communication technology in welcoming the industrial revolution 4.0. The Purwakarta Regency Government through the Tourism and Culture Sector launched a digital-based application called the Sampurasun Purwakarta application which aims to provide facilities or services to facilitate all information in the tourism sector for tourists while in Purwakarta. This study uses qualitative methods by collecting data through literature study, observation and interviews. The Sampurasun Purwakarta application has been implemented for approximately 3 years so it is necessary to evaluate policies using evaluation theory according to William & Dun which has six indicators including effectiveness, efficiency, adequacy, equity, responsiveness and accuracy. With the results of research showing that the application of the Sampurasun Purwakarta application in the tourism sector has provided new changes and conveniences in the tourism sector, although there is still a need for interactive development and improvement, feedback and utilization of the application.
Analisis Kinerja Pegawai dalam Memberikan Pelayanan Administrasi di Kecamatan Majalaya Kabupaten Karawang Oktia Dita Suciati; Rahmat Hidayat; Ani Nurdiani Azizah
Jurnal Ilmiah Wahana Pendidikan Vol 8 No 4 (2022): Jurnal Ilmiah Wahana Pendidikan
Publisher : Peneliti.net

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (144.551 KB) | DOI: 10.5281/zenodo.6358138

Abstract

The purpose of this study is to analyze how the performance of employees in providing administrative services at the Majalaya District office, Karawang Regency and it is hoped that the results of this study can be a suggestion for Majalaya District, Karawang Regency in an effort to improve the performance of quality, responsive sub-district employees, and meet the needs and aspirations public. The research method in this study uses a descriptive method with a qualitative research approach, namely a study that aims to provide an overview of how the performance of sub-district employees in administrative services in Majalaya District is. The results of research from field observations show that administrative services related to employee performance in serving the community are good but need to carry out operational procedures optimally. The effectiveness of the performance at the Majalaya District Office is said to have not been maximized. In the process of administrative services carried out by the Public Service section itself, in reality it has not been maximized, this can be seen from the service process that is not completed on time. Then, the use of resources as a support in achieving goals is less than optimal.
Capacity Building Dinas Sosial Dalam Penanggulangan Kemiskinan Ekstrem di Kabupaten Karawang Arsiyana Widy Pratama; Rachmat Hidayat; Ani Nurdiani Azizah
Jurnal Ilmiah Wahana Pendidikan Vol 8 No 9 (2022): Jurnal Ilmiah Wahana Pendidikan
Publisher : Peneliti.net

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (145.37 KB) | DOI: 10.5281/zenodo.6634313

Abstract

This study aims to find out and examine the Cappacity Building of the Social Service in Reducing Extreme Poverty in Karawang Regency by using the Gandara theory in Bambang Irawan (Organizational Capacity and Public Service, 2016) in which there are dimensions of capacity building covering five dimensions, namely (1) Preparation, (2) Analysis, (3) Planning, (4) Implementation, (5) Evaluation. This study used descriptive qualitative method. The data collection technique was carried out through triangulation which included interviews, observations and documentation studies, then the data that had been obtained were analyzed through three stages, namely data reduction, data presentation and conclusion drawing. The results of research and discussion show that it is still not optimal in all dimensions of the Social Service Cappacity Building variable in reducing extreme poverty in Karawang Regency where preparations are still immature so they are not able to take advantage of opportunities from natural and industrial potential, the analysis is not sharp enough to cause poor planning. not very good, which causes the percentage of the extreme poor in Karawang to be higher than the average for the province of West Java. Implementation is carried out through several assistance programs not towards community empowerment so that the Social Service is required to be able to carry out a large-scale evaluation in order to optimize the prevention of extreme poverty in Karawang Regency.
Kualitas Pelayanan Publik Secara Daring Pada Masa Pandemi Covid-19 di Dinas Kependudukan dan Pencatatan Sipil Kabupaten Bekasi Widya Tria Ningrum; Haura Atthahara; Ani Nurdiani Azizah
Jurnal Ilmiah Wahana Pendidikan Vol 8 No 10 (2022): Jurnal Ilmiah Wahana Pendidikan
Publisher : Peneliti.net

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (174.628 KB) | DOI: 10.5281/zenodo.6791834

Abstract

This study examines the quality of online public services during the Covid-19 pandemic at the Bekasi Regency Population and Civil Registration Service using the theory of public service quality according to Zeithaml, Parasuraman and Berry in (Hardiansyah, 2018) with five dimensional variables which include physical evidence, reliability, responsiveness, assurance and empathy. This study used descriptive qualitative method. The data collection technique was carried out through triangulation which included interviews, observations and documentation studies, then the data that had been obtained were analyzed through three stages, namely data reduction, data presentation and conclusion drawing. The results of the research and discussion show that public services during Covid19 carried out by the Bekasi Regency Population and Civil Registration Service have been running optimally in every dimension.