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Mudinillah, Adam

STAI Al-Hikmah Pariangan Batusangkar, Sumatera Barat

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PENGARUH KUALITAS LAYANAN AKADEMIK DAN HARGA (BIAYA PENDIDIKAN) TERHADAP WORD OF MOUTH MELALUI KEPUASAN MAHASISWA SEBAGAI VARIABEL INTERVENING (STUDI PADA LPK SEKOLAH PERHOTELAN BALI) Nyoman Surya Wijaya; Syahnur Said; Nengah Landra
Jurnal Ilmiah Hospitality Management Vol 6 No 2 (2016)
Publisher : Institut Pariwisata dan Bisnis Internasional

In Indonesia, particularly in Bali, these are a lot of Training Centers (LPK) in tourism sectors which grow and evolve rapidly, by selling trend working on Cruise ship and over seas such as in hotels and restaurants, it is the main attraction for prospective students to continue their education after they have completed their educations in vocational or high school. The purposes of this study are to describe the effect of the quality of academic services to the studentâ€™s satisfaction, the effect of price (education expenses) to the studentâ€™s satisfaction, the influence of the quality of academic services to the word of mouth, the effect of price (education expenses) on word of mouth, the influence of the studentâ€™s satisfaction on word of mouth, the effect of the quality of academic services to the word of mouth through the studentsâ€™ satisfaction, the effect of price (education expenses). The data analysis technique in this quantitative research using statistical analysis (descriptive statistics and inferential statistics es) to the word of mouth through the studentâ€™s satisfaction.). This research is analyzed by SEM with its analysis instrument the program Partial Least Square (PLS). In this research, it was found that: the quality of academic services and prices (education expenses) have positive and significant impact on the studentsâ€™ satisfaction; quality of academic services have a positive and significance impact on word of mouth where studentsâ€™ satisfaction have a role as full mediation, price (education expenses) have a positive and significance impact on word of mouth where studentsâ€™ satisfaction have a role as partial mediation, price (education expenses) and the studentsâ€™ satisfaction have positive andÂ significant effect on word of mouth, the quality of academic services have positive however there is non significance effect on word of mouth.

COMMUNITY BASED TOURISM (CBT) SEBAGAI STRATEGI PENGEMBANGAN PARIWISATA BERKELANJUTAN DI DTW CEKING DESA PEKRAMAN TEGALLALANG Nyoman Surya Wijaya; I Wayan Eka Sudarmawan
Jurnal Ilmiah Hospitality Management Vol 10 No 1 (2019)
Publisher : Institut Pariwisata dan Bisnis Internasional

Research on Community based tourism as a sustainable tourism development strategy in DTW "Ceking" Pekraman Tegallalang village is done with the aim to study Community Based Tourism (CBT) as a tourism development strategy In DTW Ceking village Pekraman Tegallalang and analyzed the development strategy of CBT in DTW Ceking village Pekraman Tegallalang so that it can be sustainable. Using a research approach with a qualitative and quantitative method (mix method), accompanied by a survey method that will help to get a thorough picture covering physical condition, state of tourism and social situation and Culture at DTW Ceking Village Pekraman Tegallalang. So it is reviewed based on the problem, then research is a description of tourism phenomenon and its relation to socio-cultural life as well as the environment, by taking the research site Yankni DTW Ceking village Pekraman Tegallalang in Kecamatan Tegallalang, Gianyar Regency, Bali Province, Tepatnyareside in the Village Tegallalang, Gianyar. obyekstrainiberbatasandirectly with the Pekramankedisandthe Part of the area Persawahancekingterracurangtepedesapekramankedisan. Data used is qualitative and quantitative data and will be obtained conclusions that are "grounded". The findings of the research with certainty that is the form of Community Based Tourism as a sustainable tourism development strategy in DTW Ceking village Pekraman Tegallalang, Gianyar.

Pengaruh kualitas produk, kualitas pelayanan dan experiential marketing terhadap kepuasan pelanggan starbucks lippo mall kuta Ni Made Hartini
Jurnal Ilmiah Hospitality Management Vol 11 No 2 (2021)
Publisher : Institut Pariwisata dan Bisnis Internasional

Penelitian ini bertujuan untuk mengetahui dan menganalisis apakah kualitas produk, kualitas pelayanan dan experiential marketing berpengaruh terhadap kepuasan pelanggan Starbucks Lippo Mall Kuta. Teknik pengumpulan data yaitu dengan purposive sampling. Metode pengambilan sampling dilakukan secara purposive atas tujuan dan petimbangan tertentu dengan kriteria pelanggan yang telah melakukan kegiatan transaksi di Starbucks Lippo Mall Kuta. Responden yang ditetapkan sebanyak 24 x 5 = 120 responden. Metode penelitian yang diterapkan pada penelitian ini adalah berbasis analisis regresi linier berganda dengan teknik pengumpulan data yang digunakan adalah dokumentasi dan kuesioner. Teknik analisis data yang digunakan adalah analisis deskriptif kuantitatif, uji validitas dan reliabilitas, uji asumsi klasik, uji regresi linier berganda dan analisis uji t. Hasil analisis menunjukkan hasil regresi Y = 6,940 + 0,368X1 + 0,305X2 + 0,204X3. Simpulan yang diperoleh adalah kualitas produk (X1) memiliki pengaruh positif dan signifikan secara parsial terhadap kepuasan pelanggan (Y) yang ditunjukan pada koefisien regresi Î²1X1 yang bernilai positif sebesar 0,368 dengan nilai thitung = 3,668 > ttabel = 1,661 dengan nilai sig = 0,000. Kualitas pelayanan (X2) memiliki pengaruh positif dan signifikan secara parsial terhadap kepuasan pelanggan (Y) yang ditunjukan pada koefisien regresi Î²2X2 yang bernilai positif sebesar 0,305 dengan nilai thitung = 2,916 > ttabel = 1,661 dengan nilai sig = 0,004. Experiential marketing (X3) memiliki pengaruh positif dan signifikan secara parsial terhadap kepuasan pelanggan (Y) yang ditunjukan pada koefisien regresi Î²3X3 yang bernilai positif sebesar 0,204 dengan nilai thitung = 2,478 > ttabel = 1,661 dengan nilai sig = 0,015. Saran bagi Starbucks Lippo Mall Kuta yaitu perlunya mempertahankan kualitas produk, kualitas pelayanan dan experiential marketing yang diberikan bila perlu ditingkatkan lagi agar dapat selalu mencapai kepuasan pelanggan.

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Rizaldi Made wedaswari Madinah, Ali Maemuna Muhayyang MAFTUKHATUSOLIKHAH MAFTUKHATUSOLIKHAH Magfirah Nurdin Mahfudz Reza Fahlevi Mahmud Alpusari Mai Efdi MAIMORI, ROMI Maimun Zulhaidah A Makmur Nurdin, Makmur Malahayati Malahayati Mandasari, Gusrina Putri Marai Rahmawati Mardiansyah Mardiansyah Maresta, Nella Margono Margono Maria Benedikta Tukan Mariana D Lerik Mariatul Kiftiah Marieska Verawaty Marjam Desma Marjam Desma Rahadhini Markus Diantoro Markus Kaunang, Markus Marmawi R . Martin Reza Chayuda Mas'udah, Shofiyatul Mashur Razak Maskun Maskun Masnia Masnia MASRIYAH Masruki Kabib, Masruki mastur mastur Mathia Ridwan.N Mauliza, Ayu Maygista, Irena Maylen Maylen Mediyati Mediyati Megi Stefanus Mei Fitria Ningsih Meisinta Putri Kusumawardani Meita Lefi Kurniasari, Meita Lefi Mekariani Mekariani Meli Fauziah Meliana Pasaribu MELISA ANGGRAINI, HEPPY Melisa Melisa Melisa Rezi Melisa Rezi Mely Sahrio Mezfi Unita MHD. ALDO SOFYAN MIKA RIZKI PUSPANINGRUM, MIKA RIZKI Mita Astria Mochamad Nursalim Mohamad Aras Mohammad Bisri MOHD RAWIYANI PG. HJ. SERUDIN, MOHD RAWIYANI PG. MONICA SULEIMAN, MONICA Monika Safitri Moses Djoando Muawanah Muawanah Mubarik Mubarik Muh. Afif Islahuddin, Muh. Afif Muh. Hamzah Muh. Said L Muh. Tahir Muhamad Ali Muhamad Kamal Muhammad Abdul Ali Sayyid Ibrahim Muhammad Abdul Hamid Muhammad Agung Sujadi Muhammad Agus Muljanto MUHAMMAD AGUS SUPRAYUDI MUHAMMAD ALI MUHAMMAD AMIR Muhammad Ammar Muhammad Asfah Rahman Muhammad Fazli MUHAMMAD FUAD Muhammad Hasan Muhammad Hilmi Rahmadana Muhammad Husni Shidqi Muhammad Idris Jafar Muhammad Ilham Nur Alif Muhammad Irsan Saleh Muhammad Isya Muhammad Mansur Muhammad Maulana Zulfarhain Muhammad Nurdian Muhammad Prihadi Eko Wahyudi Muhammad Qomarul Huda Muhammad Rifki Andika Muhammad Rivai Muhammad Saidy Muhammad Umar Harun Muhammad Wiharto Muhammad Yazid Labib Muhammad Yunus Muhammad Yusuf Salam Muhammad Yusuf Salam Muhtadi, Fachri MUIS FAUZI RAMBE Mukelar Amir Muliadi Multia Sari Mulyaningtyas, Wishni Lestarini Muningsih, Retno Munir Munir Muradi - Murdiati Murdiati Mursal Mursal Mursal Murshal Manaf, Murshal Murwati Murwati Musafira Musafira Muslimah (F54210032) Muslimah Intan Ayu Fadhilah Mustasyifa Daud Musyahadah (F37010017) Musyarofah Zuhri Mutiah Mutiah Muyassir Muyassir Myristica Imanita Nadiya Elsa Putri Nafiâ€™, Mochammad Ilman Nafisah Amri Naila Fauza Najmi Najmi, Najmi Nana Rahayu Nanang Heryana Nanda Mayani Nandar Setya Nugraha Naniek Utami Handayani Nara Lintan Mega Puspita Narsi (F54010014) Nasikh Nasruddin Nasruddin Nasrul Nasrul Natasya Virginia Leuwol Nengah Landra Neti Neti NG AIK MIN, NG AIK Ngakan Made Sadia Ni Putu Listiawati Ni Putu Listiawati Nidya Wiken Aprilia Niken Hayudanti Anggarini NILA MARDIAH Nilamsari Kusumastuti Nilda Elfemi Nilna Amalia Marhamah ningtyas, Kurnia rimadhanti Nining Nurai'ni Nisrina Nofenchi, Sindy Yeindra Nofrizon, Anggi Nona Jane Onoyi Nora Ramkita Novi Wulandari Novita Nuraini Novitasari, Rifni Nuban, Krispinus Nugraha, Bachtiar Satya Nukhba, Rania Nur Aeni Nur Aeni Hidayah Nur Afni Oktavia NUR AINI, ANISAH Nur Alam Fajar Nur Fajar Chyng Nur Indah Lestari Nur Jannah Nur Jihan Faatihah Nur Khoma Fatmawati NUR ROSLINI Nur Vadila Putri Nuraeni Nuraeni Nuraini Asriati Nurakhirawati Nurakhirawati Nurdin Noni Nurdin Nurdin Nurfadilah Nurhadi Kusuma Nurhaeni Nurhaeni Nurhaningtyas Agustin Nurhaqqi Nurhaqqi Nurhayati Simatupang Nurhazizah, Nurhazizah Nurizzati Nurizzati NURLISMA JUNITA, NURLISMA Nurmalisa, Baiq Emi Nurmiati Nurmiati Nursahara Pasaribu Nurul Fadhillah Nurul Fitri Ahra Nurul Ilmi Nurul Qoni?ah NUR’AINUL MIFTAHUL HUDA Ody Iqbal Okprida Kusuma, Yoneza Ayu OKTA MEGA PUSPITASARI, DINO Okta Viyanti Subing Oktaviani Dwi Saputri Oktrya Rochmad Ola, Taane La One Yantri One Yantri Oppier, Hermi . 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Raden Ajeng Retno Kumolohadi Rafika Rafika Rahajeng Rahajeng Rahayu Rahayu Rahayu, Wiwit Setya Rahma Kusuma Dewi Rahmaniah, Rahmaniah Rahmat Hermawan Rahmat Hidayat rahmatillah rahmatillah Ramadhanty, Putri Gayatri Rangga Bayu Kusuma Haris rangga dian ramadhan Rani Suciati Rannu, Debora Ratna Dewi Eskundari Ratnawati, Putu A.R. Ratu Hardyanti Basri YE Raudatul Jannah Putri Reja Ameilia Renggi Vrika Resti Afdharani Restu Adeline Pangestika Retno Susanti Retnowati, Wulan Revina Junia Putri Ricko Anugrah Mulya Pratama Ridwan Melay Ridwan Melay, Ridwan Rifma Rifma Rihsan Albahri Rijoly, Jacobus Cliff Diky Rika Hafsoh Laela Rika Warda Julianti RINA ADIKA PUTRI Rinaningsih . Rinda Hesti Kusumaningtyas, Rinda Hesti Rindang Diannita Rini Hakimi Rini Yunianti Siregar Rini, Tri Daya Rio Yudhiswara Risanda Alirastra Budiantoro Risma Margaretha Sinaga Rita Kurnia Rizal, Khairul Rizaludin Rizaludin Rizki Akmalia Rizqi Nur Azizah ROBBERT GRADSTEIN, ROBBERT Roberto Tarigan Robertus Febrima Yulianto Rodli Purnomo Rofarsyam Rofarsyam Rohaeti Rohaeti Rosdiana Ngitung Rosdianto Rosdianto, Rosdianto Rosmini Maru RR. Ella Evrita Hestiandari Ruddy J Suhatril Rudi Wardana Rudiyanto Rudiyanto, Rudiyanto Rukiah Runjati Rupita, . rusdiana Rusli Ismail Ryska Andarista Ayu Ningtias S. Pramumijoyo Sabaruddin Sabaruddin Sabaruddin Sabaruddin Sabaruddin Zakaria Sabaruddin Zakaria Sabaruddin Zakaria Saberina Hasibuan Saiful M Salamudin Salim, Alfi Tranggono Agus Salmina Elvia Amanda Salsabila, Unik Hanifah Samariadi, Samariadi Sammy Rifah Sihombing Samsudi . Samtidar Samtidar Sapitri, Yohana Saputra, Rengga Ade Sari, Avellyn Shintya Sari, Ernita Sariana Sariana Sarmini Sarono Saroso S, Saroso Sartika Manda Sartono, Galih Satriawan, Rahmad SATRIYAS ILYAS Sellang, Kamaruddin selly marisdina Sepdian Luri Septika Rudiamon Setio Handayani Setyaningsih Sri Utami Shusmitha Sekar Satriani Silvia Susrizal Sindy Gemaeka Putri Sipayung, Tetty Natalia Siswoyo Siswoyo Siti Hafsah Siti Hafsah SITI HAFSAH SITI KHOLIFAH Siti Masitoh Siti Nur Rohmah Siti Nurfadilah Siti Rohmatun Nasikha Siti Zahara Sitiana, Benedikta Sitti Hasnah Sj. Djunaidi Slamet Hartono Sofa Marwah Sofyan Husein Siregar Sofyan M. Saleh sofyan sofyan Solly Aryza SOONTHREE KORNOCHALERT, SOONTHREE Sri Asirrah Sri Delasmi Jayanti Sri Endayani Sri Nurfitri Amriyati Sri Oktavia SRI RAHAYU Sri Rahmadani Sri Utami, Setyaningsih Steven Richard Tantosisworo Suaidi, Ahadi Suarti, Suarti Subandi Subardin, Muhammad Suci Br Kembaren Suci Widianingsih Sudarmawan, I Wayan Eka Sudarto Sudarto Sudik -, Sudik Sufardi Sufardi Sufriadin, Sufriadin Sugianto Sugianto Sugiman Sugiman Suhartono Nurdin Suherman . Suherman . Suherni Suherni Sukaarnawa, I Gusti Made Sukardi Sukardi Sukmayani . Sulaiman, T.N Saifullah Sumarno Sumarno Sumartini Sumartini Sunaryo Sunaryo Suparman Arif Supraptono Supraptono, Supraptono Suprayitno Suprayitno Suprayitno Suprayitno Supriyono Koes Handayanto Surya Prahara Suryadi, Nanda Suryani Suryani Suryati Suryati Suryati Suryati Susanto, Andriawan Suseno, Rian Adi Susilo Cendrawanto Sutopo Sutopo Suwarno - Suwarti Suwarti Suwarto Suwarto Suyanto Suyanto Suyanto Suyapto, Kevin Agriya Suyidno Suyidno Suyono, Achmad Syaflita, Dina Syafruddin Side Syahnur Said Syahputra, Mhd Edi Syahraeni Kadir Syahril Syahril Syaiful M Syaiful M Syaiful M Syaiful M. Syamsuddin Syamsuddin Syamsuddin Syamsuddin Syamsul Alam Syarifa Wahidah Al Idrus syarifah zaharani Syarifuddin Dollah Syed Bilal Asim Tabita Tyasyarani Tabran Tabran Tarigan, Rosdiana Tasya Aulia Putri Tatag Yuli Eko Siswono Tatang Solehan, Tatang Tatit Nurseta Taufan Hidayat Taufeni Taufik Tazkiya Laras Pramesti Eska Teresa Lucretia, Teresa Theresia Christin Tiara Yulita Utami Tikawati Tikawati, Tikawati Tisa Ayu Septiani Titin Agustina Torro, Supriadi Tri Isnani Tri Lidya Mandasari Tri Untari Tri Wulandari Trianik Widyaningrum Trikoesoemaningtyas Tris Wardani, Tris Trisda Kurniawan Troy Pantun Tampubolon Tupti, Zulaspan Tyasyarani, Tabita Ulfia Hasanah Ulil Amri Ulil Amri ULTRASANI, DEBORA Ulul Albab, Ulul Ulya, Fadilatu Unti Ludigdo Usman Usman Valensy Rachmedita Vonny Indah Mutiara Wa Ode Juniati Wa Ode Yusria, Wa Ode Wahdaniah Wahdaniah Wahidah Sanusi Wahyu Wahyu Wakidi Wakidi Wardani, Novita Eka Kusuma Wardoyo Wardoyo Warneri . Wayanti, Sri Wedra Aprison Welly Hasvindo Welly Ibrahim Widiana Eka Putri Widistiara, . Widya Aryadi Widyasrini, Jati Uji Sekti Wika Hardika Legiani Winda Kustiawan Windayati, Diana Titik Wira Hadianto Wirawan, I Gusti Made Arya Sutha Wita Vricela Wiyasa, I W.A. Wresnindyatsih Wresnindyatsih Y. Anni Aryani Yadi Jufri Yahya Irwanto Yakub Yakub, Yakub Yanti, Budi Yarmaidi Yarmaidi Yelfi Dewi S Yena Repwita, Yena Repwita Yesi Ramadhani Yessi Kartika Yogi Putra Yoneza Ayu Okprida Kusuma YONG KIENÃ¢Â€Â“THAI, YONG Yosef Cahyo Yovan Luksfinanto Yuana, Ambayu Sofya Yudhi Yudi Prana Hikmat Yuita Arian Sani Anwar Yuli Trilarasati YULIANI, WARIDA Yulianti Br.s, Irma Yuliesi Purnawati Yuline . Yumin Fatin Yundari, Yundari Yunisca Nurmalisa Yunisca Nurmalisa Yusnita Rahayu YUSRA YUSRA Yusrizal Yusrizal Yustina Sri Ekwandari Yustitia Akbar Yuyun Yuyun Ningsih Zahri, Abdul ZAHROTUR ROHMANIYAH, SITI Zaki Baridwan Zakirah Asman Zalili Sailan Zariul Antosa Zarra Regita Alfia Qurani Zendy Bima Mahardana Zirman Zirman, Zirman Zufriza Zufriza Zuhrotul Maghfiroh Zulbahridar - Zulfani Sesmiarni Zuli Laili Isnaini Zulkifli N Zulkifli N, Zulkifli N Zulmuqim Zulmuqim Zurriyati A. Jalil Zuyasna Zuyasna

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Journal : Jurnal Ilmiah Hospitality Management