Article Per Year (5 Year)
p-Index From 2020 - 2025
2.462
P-Index
This Author published in this journals
All Journal SAINS MEDIKA : JURNAL KEDOKTERAN DAN KESEHATAN Jurnal Kedokteran Brawijaya Jurnal Kesehatan Manarang MAGNA MEDICA: Berkala Ilmiah Kedokteran dan Kesehatan Indonesian Journal for Health Sciences (IJHS) JOURNAL LA MEDIHEALTICO MAHESA : Malahayati Health Student Journal Indonesian Journal of Medical Sciences and Public Health Jurnal Pengabdian Ilung (Inovasi Lahan Basah Unggul) Jurnal Neuroanestesi Indonesia Homeostasis: Jurnal Mahasiswa Pendidikan Dokter
Oski Illiandri
Laboratorium Anatomi Fakultas Kedokteran Universitas Lambung Mangkurat Banjarmasin
Agriculture, Biological Sciences & Forestry Arts Humanities Astronomy Biochemistry, Genetics & Molecular Biology Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Dentistry Economics, Econometrics & Finance Education Energy Engineering Environmental Science Health Professions Immunology & microbiology Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Medicine & Pharmacology Neuroscience Nursing Physics Public Health Social Sciences Veterinary Other

Published : 18 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search
Journal : Jurnal Kesehatan Manarang

 1 
Evaluating The Impact Of Professional Caregiver Performance Factors On Outpatient Satisfaction Kurniasari, Annisa; Istiqomah, Ermina; Sanyoto, Didik Dwi; Illiandri, Oski; Jun Chen, Hana W; Nugroho, Adi
Jurnal Kesehatan Manarang Vol 11 No 1 (2025): April 2025
Publisher : Politeknik Kesehatan Kemenkes Mamuju

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33490/jkm.v11i1.1454

Abstract

The performance of professional caregivers and patient satisfaction are closely interrelated and mutually influential. As a primary indicator of dental healthcare quality, patient satisfaction is shaped by the comparison between service expectations and the actual care received. Satisfaction increases with excellent performance and decreases with poor performance. This study analyzed the association between key performance factors—specifically promptness, attitude, and communication of professional caregivers—and patient satisfaction in the Outpatient Unit of Gusti Hasan Aman Dental and Oral Hospital. An analytic observational design with a cross-sectional approach was employed, involving 105 patients selected through accidental sampling. Chi-square tests revealed significant associations between attitude (p = 0.000) and communication (p = 0.000) in service and patient satisfaction. However, no significant association was found between promptness (p = 0.331) and patient satisfaction. Multiple logistic regression analysis further confirmed the importance of attitude (p = 0.016) and communication (p = 0.005) in service as factors related to patient satisfaction, with communication emerging as the most dominant factor (OR = 6.064; 95% CI: 1.711–21.490). The analysis also considered respondent characteristics such as age, gender, type of healthcare financing, and education level. In conclusion, attitude and communication in service were significantly associated with patient satisfaction, with communication being the most influential factor.
Co-Authors Adi Nugroho Adwa Humaira Ahmad Rofii Aji Ilman Sjidan Aldiya Jamila Aminoto, Latifiyan Nurnaningtiyas Anggraini, Refida Fitria Aries Chandra Ananditha, Aries Chandra Aroya, Yovanka Dina Kartika Dona Marisa, Dona Dwi Setyohadi Edi Hartoyo Edi Widjajanto Ermina Istiqomah, Ermina Farida Heriyani Fauzan Muttaqien Habibie, Muhammad Rakha Hadi, Sukses Helmy, Muhammad Dzaky Hijriah, Restu Huldani Huldani Husair, Ahmad Islami, Shafira Aulia Jun Chen, Hana W Karyono Mintaroem Kenanga Marwan Sikumbang, Kenanga Marwan Khan, Muhammad Fawwaz Kurniasari, Annisa Maula, Nirma Nikmatul Maulana Malik Ibrahim Musafaah Musafaah Nursantari, Widya NURUL HIDAYAH Pagan Pambudi Pandji Winata Nurikhwan Pratitan, Alifta Ridzki Rosihan Adhani, Rosihan Santrino, Syifa Nurafifah Sanyoto, Didik Dwi Siti Kaidah Skripsiana, Nika Sterina Steven Gunawan Syamsul Arifin Syarifa, Yulia Wibowo, Rama Anshori Putra Zainal Abidin Zein, Siti Habibah Zoelkarnain, Izaak