Article Per Year (5 Year)
p-Index From 2020 - 2025
4.547
P-Index
This Author published in this journals
All Journal IAES International Journal of Artificial Intelligence (IJ-AI) Jurnal Informatika Seminar Nasional Aplikasi Teknologi Informasi (SNATI) Jurnal Ilmu Komputer dan Informasi Jurnal Sains dan Seni ITS IPTEK Journal of Proceedings Series IPTEK The Journal for Technology and Science Gamatika Prosiding Seminar Matematika dan Pendidikan Matematik JURNAL SOSIAL HUMANIORA (JSH) Semesta Teknika Elkawnie Register: Jurnal Ilmiah Teknologi Sistem Informasi Science and Technology Indonesia Journal of Environment and Sustainability Syntax Literate: Jurnal Ilmiah Indonesia Kinetik: Game Technology, Information System, Computer Network, Computing, Electronics, and Control BAREKENG: Jurnal Ilmu Matematika dan Terapan Limits: Journal of Mathematics and Its Applications International Journal of Computing Science and Applied Mathematics JAIM (Jurnal Abdi Masyarakat) Jurnal Teknologi Dan Sistem Informasi Bisnis Indonesian Journal of Electrical Engineering and Computer Science Majalah Ilmiah Matematika dan Statistika (MIMS) Journal of Applied Data Sciences Journal of Research in Social Science and Humanities COMSERVA: Jurnal Penelitian dan Pengabdian Masyarakat Sewagati Limits: Journal of Mathematics and Its Applications
Mohammad Isa Irawan
Departemen Matematika Institut Teknologi Sepuluh Nopember Surabaya
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Mechanical Engineering Physics Public Health Social Sciences Transportation Other

Published : 71 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search
Journal : Journal of Research in Social Science and Humanities

 1 
Efforts to Increase Electricity Sales at Pln Ulp Belawan Customer Service Zone Using AHP-ANP Method Implementation Sepriadi, Robby; Irawan, Mohammad Isa
Journal of Research in Social Science and Humanities Vol 5, No 1 (2025)
Publisher : Utan Kayu Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47679/jrssh.v5i1.281

Abstract

Abstract Electricity sales represent a crucial aspect of the business operations of the Perusahaan Listrik Negara (PLN). PLN is required to continuously improve its electricity sales strategies and enhance its services to meet the growing demands of its customers. PLN’s Customer Service Unit (ULP) Belawan is located in the northern part of Medan City, North Sumatra Province. PLN ULP Belawan serves a total of 75,931 customers with a total installed capacity of 220.28 MVA. In 2023, electricity sales reached 484.86 GWh, which is 105.63% of the target. The sales target for 2024 has been set at 524.46 GWh. This thesis aims to present the results of customer zoning prioritization that can be used to improve service delivery more effectively within PLN ULP Belawan. Through the weighting process using Analytic Hierarchy Process (AHP) and Analytic Network Process (ANP), as multi-criteria decision-making methods, were to optimize criteria and contribute to enhancing electricity sales performance. Each customer zone was evaluated based on several criteria, including system reliability, electricity usage regulation (P2TL), improvement of disturbance and complaint services, replacement of electricity meters, enforcement of the 720-hour usage regulation, connection criteria, cash-in performance, and accurate meter reading. The research successfully identified customer zones based on priority criteria. For the criterion of Electricity Usage Regulation (P2TL), the total energy recorded was 341,841 kWh across 173 kWh meters. Of this total, Zone 12 contributed the most with 277,019 kWh, followed by Zone 14 with 43,098 kWh, and Zone 6 with 20,914 kWh. In the Accurate Meter Reading criterion, the total energy achieved was 157,311 kWh from 815 kWh meters. Zone 14 contributed the highest amount at 67,564 kWh, followed by Zone 12 with 48,580 kWh, and Zone 6 with 41,167 kWh. Meanwhile, for the criterion of Electricity Meter Replacement, the total energy gained was 65,559 kWh from 505 kWh meters, with the largest contribution coming from Zone 6 (26,910 kWh), followed by Zone 12 (26,688 kWh), and Zone 14 (11,961 kWh). 
Co-Authors AA. Masroeri Abduh Riski, Abduh Adrianus Bagas Tantyo Dananjaya Akhmad Arif Junaidi Alan Catur Nugraha Alexander Setiawan Alvida Mustika Rukmi Alvida Mustikarukmi Amira, Siti Azza Andreas Handojo Antonio Galileo Tando Arie Dipareza Syafei Arifah, Enny Durratul Auliya Rahmayani Baiq Findiarin Billyan Chyntia Kumalasari Puteri Danang Wahyu Wicaksono Darmaji Darmaji Darmawan, Didiet Edi Satriyanto Ekky Hidma Octia Rahmah Elly Matul Imah Elnora Oktaviyani Gultom Elsen Ronando Erna Apriliani Fendhy Ongko Giandi, Oxsy Ginardi, Raden Venantius Hari Hadi Prasetiya Haloho, Freddi Hartanto Setiawan Hendy Hendy Hendy Hozairi Imam Mukhlash Imam Mukhlash Ira Puspitasari Kadek Eri Mahardika Ketut Buda Artana Khilmy, Akhmad Ku Khalif, Ku Muhammad Naim Mahdiyah, Umi Mardlijah - Mey Lista Tauryawati Mohamad Muhtaromi Mohammad Hamim Zajuli Al Faroby Mohammad Iqbal Mohammad Jamhuri Mohd Aziz, Mohd Khairul Bazli Muchamad Jati Nugroho Muhammad Agung Adi Maulana Muhammad Ahnaf Amrullah Muhammad Athoillah, Muhammad Muhammad Fakhrur Rozi Muhammad Hajarul Aswad Muhammad, Noryanti Mujiono, Edo Priyo Utomo Putro Ni Nyoman Tri Puspaningsih Nugraha, Arma Perwira NURUL HIDAYAT Nurul Hidayat Pratama, Qoria Yudi Putri, Endah R.M. Putri, Endah Rokhmati Merdika Rasyadan Taufiq Probojati Resi Arumin Sani Rita Ambarwati Rita Ambarwati Sukmono Robin Wijaya, Robin Ronando, Elsen Rukmini, Meme Samsul Setumin Santoso Santoso Sepriadi, Robby Setiawan, Muhammad Nanda Shahab, Muhammad Luthfi Siti Maghfiroh Soetrisno Soetrisno Sulastri Sulastri Titin J. Ambarwati Victory Tyas Pambudi Swindiarto YAN ADITYA PRADANA Yongky Ujianto Yuda Dian Harja Zulfa Afiq Fikriya