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All Journal Jurnal Ilmiah Dinamika Teknik Prosiding Seminar Nasional Sains Dan Teknologi Fakultas Teknik Jurnal The Messenger Jurnal Ilmiah Dinamika Rekayasa (DINAREK) Tekinfo | Scientific Journal of Industrial and Information Engineering Industri Inovatif : Jurnal Teknik Industri Matrik : Jurnal Manajemen dan Teknik Industri Produksi Jurnal Rekayasa Industri (JRI) Jurnal Teknik Industri Terintegrasi (JUTIN) Journal of Industrial Engineering and Operation Management (JIEOM) Indonesian Journal of Industrial Engineering & Management Jurnal Ilmiah Wahana Pendidikan Industrika : Jurnal Ilmiah Teknik Industri International Journal of Education and Social Science (IJESS) Journal of Industrial Engineering and Halal Industries ANDIL Mulawarman Journal of Community Engagement Jurnal Industri Samudra International Journal of Economics, Business and Innovation Research Jurnal Teknik Industri
Dutho Suh Utomo
Universitas Mulawarman
Religion Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Mechanical Engineering Public Health Social Sciences Other

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Journal : Jurnal Teknik Industri Terintegrasi (JUTIN)

 1 
Evaluasi Kepuasan Pelanggan dengan Integrasi Metode Quality Function Deployment (QFD) dan Failure Mode And Effect Analysis (FMEA) (Studi Kasus: Kopiria Ahmad Yani Samarinda) Putra, Luis Fernando; Widada, Dharma; Utomo, Dutho Suh
Jurnal Teknik Industri Terintegrasi (JUTIN) Vol. 8 No. 2 (2025): April
Publisher : LPPM Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jutin.v8i2.42517

Abstract

Kopiria is a coffee shop made from the processed milk coffee segment or what is now usually called contemporary coffee. Good service can influence customer satisfaction, so it is important for shops to pay attention to customer satisfaction, in order to satisfy their customers and be able to compete with competing coffee shops. This makes it necessary to carry out an improvement analysis using the QFD method to determine customer satisfaction problems with improvements that must be made as well as the FMEA method to identify potential failures in the service process in order to maintain and increase the number of customers interested in visiting this coffee shop. The results of processing the attributes of the interests of consumers' desires which were integrated using the FMEA method obtained 5 suggestions for improving customer satisfaction in service, namely monitoring the implementation of Production SOPs, routine employee training, installing generator sets, installing automatic door closers, and increasing parking security.
Analisis Kualitas Pelayanan dengan Metode Servqual (Service Quality) dan IPA (Importance Performance Analysis) Gerson, Tarigan Ian; Safar, La Ode Ahmad; Utomo, Dutho Suh
Jurnal Teknik Industri Terintegrasi (JUTIN) Vol. 8 No. 2 (2025): April
Publisher : LPPM Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jutin.v8i2.45130

Abstract

This study aims to measure customer satisfaction with hotel service quality using the SERVQUAL method. Gap analysis was conducted across five service dimensions: tangibles (0.0002), empathy (0.013), reliability (0.016), responsiveness (-0.093), and assurance (-0.008), with an average gap of -0.014. Furthermore, the study employed the Importance Performance Analysis (IPA) method to assess which attributes should be maintained and which require improvement. Based on the IPA method, the Cartesian diagram indicates that attributes prioritized for improvement in Quadrant I include: the size and security of the parking area (AS4) at -0.018, employees providing prompt and accurate service to customers (RES1) at -0.012, the speed of maintenance and repair services by employees (RES2) at -0.029, and the cleanliness of hotel rooms (TA5) at -0.09. Proposed improvements include expanding and installing a roof over the parking area, evaluating the service system, and conducting regular training for employees, particularly housekeeping staff, to ensure optimal room cleanliness. 
The Analysis of Productivity Using The American Productivity Center (APC) and Root Cause Analysis (RCA) Method (Case Study: Shodiq Samarinda Tempe Factory) Sariyani, Dwi Tika; Utomo, Dutho Suh; Sukmono, Yudi
Jurnal Teknik Industri Terintegrasi (JUTIN) Vol. 8 No. 2 (2025): April
Publisher : LPPM Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jutin.v8i2.45264

Abstract

Productivity is one of the components that must be owned by a company to achieve its goals. This study was conducted at Shodiq Tempe Factory which has constraints in maximizing input to achieve optimal output. The purpose of this study was to analyze the level of factory productivity using the American Productivity Center (APC) method. The results of the lowest productivity index calculation were in period 4, which was -1.737%. Then some input productivity that decreased were labor input in period 2 (-23.062%), material input in period 4 (0.623%), and energy input in period 4 (-12.367%). Based on the analysis of the productivity calculation, improvements were made to the decline in productivity using the Root Cause Analysis (RCA) method. From the RCA analysis, several causes were obtained, namely lack of worker discipline, weak supervision, work fatigue, the addition of unnecessary workers, rising soybean prices, poor quality raw materials, contamination of raw materials, energy waste due to the use of electrical equipment and machines that were not properly controlled.
Optimasi Penentuan Rute Distribusi Air Minum Dalam Kemasan dengan Algoritma Clarke & Wright Saving Heuristic dan Sequential Insertion (Studi Kasus: Depot PT. Sariguna Primatirta Tbk) Israh, Israh; Isharyani, Muriani Emelda; Utomo, Dutho Suh
Jurnal Teknik Industri Terintegrasi (JUTIN) Vol. 8 No. 4 (2025): October
Publisher : LPPM Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jutin.v8i4.50145

Abstract

Distribution is a key activity in the supply chain as it is directly related to product delivery to customers. PT Sariguna Primatirta Tbk, the producer of Cleo bottled drinking water, distributes 19-liter gallons from its Samarinda depot using a single vehicle with a maximum capacity of 100 gallons. However, fluctuating demand often leads drivers to choose routes based on perceived shortest distance, which may cause inefficient fuel usage. This study applies the Vehicle Routing Problem approach using the Clarke & Wright Saving Heuristic and Sequential Insertion algorithms. The results show that the Sequential Insertion algorithm reduced the total distance to 294.70 km, achieving fuel savings of Rp57.400.00 (16.30%). In comparison, the Clarke & Wright Saving Heuristic reduced the distance to 320.10 km with fuel savings of Rp32.000.00 (9.09%).
Co-Authors Akbar, Muhammad Ilham Aldi Hendrawan Azdim, Muchsin Maulana Charmel, Louis Christiana, Nancy Grace Daud, Moh. Daulika, Putri Deny Sumarna, Deny Fachriah Fachriah H P Fachriza Noor Abdi Fatkhul Hani R Fikri Saifullah Rahman Fuaddillah Fuaddillah, Fuaddillah Gerson, Tarigan Ian Gloria, Jevandra Vablo Gunawan, Suwardi Guntara, Reezha Alva Harisson, Alfarhan Isharyani, Muriani Emelda Israh, Israh Jono Jono Khiyarinnisa, Faza La Ode Ahmad Safar Tosungku La Ode Ahmad Safar Tosungku, La Ode Ahmad Safar Lina Dianati Fathimahhayati Lina Dianati Fathimahhayati, Lina Dianati Masrul Indrayana Mohammad Pirli Yusdani Mubarog, Resky Nadya Farah Maghdalena Nurlita, Nabila Paoprasert, Naraphorn Putra, Luis Fernando Putri Daulika Rahmadani, Khusnul Tri Ratna Sari Sirajang Ridzky Zul Asdi Safar, La Ode Ahmad Saleha Sari, Dwi Windia Sariyani, Dwi Tika Seku, Agatha Sharfina, Qori' Anggraeni Siagian, Siagian Suwardi Gunawan Thamrin, Yusri Wahyuda, Wahyuda Wahyudi, Khairunnisa Wahyuni, Tsania Widada, Dharma Yousuk, Ramidayu Yudi Sukmono, Yudi Zagitha Riyadi, Andina