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All Journal Sosiohumaniora CommIT (Communication & Information Technology) JPW (Jurnal Politik Walisongo) Masyarakat, Kebudayaan dan Politik JIPAGS (Journal of Indonesian Public Administration and Governance Studies) Policy & Governance Review Journal of Governance The Indonesian Journal of Public Administration (IJPA) Otoritas : Jurnal Ilmu Pemerintahan Wikrama Parahita : Jurnal Pengabdian Masyarakat Dinamika : Jurnal Ilmiah Ilmu Administrasi Negara Journal Sampurasun : Interdisciplinary Studies for Cultural Heritage JPPM (Jurnal Pengabdian dan Pemberdayaan Masyarakat) Jurnal Ilmiah Wahana Bhakti Praja Dinamika Governance : Jurnal Ilmu Administrasi Negara Transparansi Jurnal Ilmiah Ilmu Administrasi Journal of Local Government Issues Jurnal Review Pendidikan dan Pengajaran (JRPP) JPSI (Journal of Public Sector Innovations) Musamus Journal of Public Administration Publica: Jurnal Pemikiran Administrasi Negara Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi Open Access Indonesia Journal of Social Sciences Community Development Journal: Jurnal Pengabdian Masyarakat Ministrate: Jurnal Birokrasi dan Pemerintahan Daerah Jurnal Ilmu Sosial, Politik dan Pemerintahan Jurnal Ilmu Administrasi Negara ASIAN (Asosiasi Ilmuwan Administrasi Negara) Tax Literacy and Leadership Agility: Indigenous Peoples Awareness in Paying Taxes Journal of Economics and Business UBS International Journal of Social and Management Studies (IJOSMAS) Jurnal Litbang Provinsi Jawa Tengah Jurnal Manajemen Publik dan Kebijakan Publik (JMPKP) Open Access Indonesia Journal of Social Sciences Bina Ekonomi: Majalah Ilmiah Fakultas Ekonomi Universitas Katolik Parahyangan Jurnal Iso ProBisnis : Jurnal Manajemen Bestuurskunde: Journal of Governmental Studies Majalah Ilmiah Dinamika Administrasi (MIDA) Journal of Social And Economics Research Jurnal Indonesia Sosial Sains Innovative: Journal Of Social Science Research Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi Public Policy and Management Inquiry International Assulta of Research and Engagement Mimbar Administrasi journal of social and economic research
Denok Kurniasih
Fakultas Ilmu Sosial Dan Ilmu Politik, Universitas Jenderal Soedirman
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Astronomy Biochemistry, Genetics & Molecular Biology Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Energy Engineering Environmental Science Health Professions Immunology & microbiology Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Neuroscience Physics Public Health Social Sciences Transportation Other

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Journal : Jurnal Manajemen Publik dan Kebijakan Publik (JMPKP)

 1 
ANALISIS PELAYANAN KELUHAN PELANGGAN PADA BLUD RSUD dr.R GOETENG TAROENADIBRATA PURBALINGGA Suwanto, Suwanto.; Slamet, Rosyadi; Denok, Kurniasih
Jurnal Manajemen Publik dan Kebijakan Publik (JMPKP) Vol 2, No 2 (2020): Jurnal Manajemen Publik dan Kebijakan Publik (JMPKP)
Publisher : Universitas Muhammadiyah Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36085/jmpkp.v2i2.951

Abstract

Demands for health service providers in facing the free market era, including the improvement of hospital health services towards world-class hospital services. The problem of the effectiveness of customer complaints services can be seen from the number of people who use the media that has been provided to convey criticism and complaints about the services provided by hospital management. The importance of research aims to determine and analyze the achievement of the implementation of customer complaint handling services. This study uses qualitative research methods with a descriptive approach. The study was conducted at Hospital of dr. R. Goeteng Taroenadibrata Purbalingga. The informants consisted of management elements and customer determined using a purposive sampling technique. The focus of the study in this research includes the achievement of customer complaint services which include the achievement of objectives, integration of complaint handling and the adaptation of the complaint service unit to complaints submitted. Data analysis was performed using the descriptive interactive model analysis method. The results showed that the achievement of customer complaint services at the Hospital of dr. R. Goeteng Taroenadibrata Purbalingga has not been effective. Empirically the function and role of the complaint service that is the main task has been carried out, but has not been fully implemented effectively. Follow-up on complaints submitted by the community has not completely met the expectations of the community, especially concerning the timeliness and accuracy of the actions taken to resolve the problem, as well as completeness
ANALISIS PELAYANAN KELUHAN PELANGGAN PADA BLUD RSUD dr.R GOETENG TAROENADIBRATA PURBALINGGA Suwanto. Suwanto; Rosyadi Slamet; Kurniasih Denok
Jurnal Manajemen Publik dan Kebijakan Publik (JMPKP) Vol. 2 No. 2 (2020): Jurnal Manajemen Publik dan Kebijakan Publik (JMPKP)
Publisher : Universitas Muhammadiyah Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36085/jmpkp.v2i2.951

Abstract

Demands for health service providers in facing the free market era, including the improvement of hospital health services towards world-class hospital services. The problem of the effectiveness of customer complaints services can be seen from the number of people who use the media that has been provided to convey criticism and complaints about the services provided by hospital management. The importance of research aims to determine and analyze the achievement of the implementation of customer complaint handling services. This study uses qualitative research methods with a descriptive approach. The study was conducted at Hospital of dr. R. Goeteng Taroenadibrata Purbalingga. The informants consisted of management elements and customer determined using a purposive sampling technique. The focus of the study in this research includes the achievement of customer complaint services which include the achievement of objectives, integration of complaint handling and the adaptation of the complaint service unit to complaints submitted. Data analysis was performed using the descriptive interactive model analysis method. The results showed that the achievement of customer complaint services at the Hospital of dr. R. Goeteng Taroenadibrata Purbalingga has not been effective. Empirically the function and role of the complaint service that is the main task has been carried out, but has not been fully implemented effectively. Follow-up on complaints submitted by the community has not completely met the expectations of the community, especially concerning the timeliness and accuracy of the actions taken to resolve the problem, as well as completeness
Co-Authors Abdillah, Sulaiman Adhi Iman Sulaiman Agus Ganjar Runtiko Akhmad Edi Susanto Ali Rokhman Ali Rokhman, Ali Alizar Isna Amyati, Amyati Andi Zaelani Andri Sulistyo, Andri Anggara Setya Saputra Aribah, Denisa Arif Darmawan Atika, Zaula Rizqi Bakhrur Rokhman Bambang Tri Harsanto Bayu Setiawan Chamid Sutikno Chamid Sutikno Diah Aryanti Dimas Bayu Setiawan Dwiyanto Indiahono Dwiyanto Indiahono Dyah Retna Puspita Dyah Retna Puspita Eri Wahyuningsih Fafako P, Prilla Gilang Fanti, Luna Almira Fauziya, Farah Fitrianingrum, Tyas Hidayat, Mohamad Taufiq Hikmah Nuraini Hikmah Nuraini Imam Maulana Yusuf Indranika, Devit Bagus Ipoeng Martha Marsikun Ipoeng Martha Marsikun Kalbuadi, S. Agung Karsono ,, Karsono Khuswatun Chasanah Kriswibowo, Arimurti Kusuma, Ayusia Sabhita Laras Saketi M Imron M Imron Maab, Muhammad Husnul Machmud, Fikri Eka Aji Marfuah, Sri Rotul Marsikun, Ipoeng Martha martha marsikun, ipoeng Midhol, Ahmad Baihaqi Mohammad Nurul Huda Muhamad Yusuf, SE., M.Si. Muhammad Husnul Maab Muhammad Yamin Mujib Mujib Muslih Faozanudin Muslih Faozanudin Muslih Faozanudin Muslih Faozanudin, Muslih Naufal, Irfan Ngalimun Ngalimun Nurlaili Restiana Oktari, Tepy Olaniran, Saheed Paulus Israwan Setyoko Paulus Israwan Setyoko Ranjani Ranjani Ranjani, Ranjani Rosyadi Slamet Satyawan, Darmanto Sahat Shadu S. Wijaya Shadu S. Wijaya Shadu S. Wijaya Siti Zulaihah Slamet Rosyadi Slamet Rosyadi Slamet Rosyadi Slamet Rosyadi Slamet, Rosyadi Sofiyan, Ofan Sri Huning Triastiningsih Sudaryadi, Sudaryadi Suryoto, Suryoto Sutikno, Chamid Sutikno, Chamid Suwanto, Suwanto. Suwanto. Suwanto Teddy Rusmawan Tobirin Tobirin Ulfa, Nera Lutfyani Wahid Hidayatulloh Wahyuningrat Wahyuningrat Wahyuningrat Wahyuningrat Wahyuningrat Wahyuningtyas, Nuki Lestari Waluyo Handoko Wijaya, Shadu S. Wijaya, Shadu Satwika Wijaya, Shadu Satwika Wita Ramadhanti Wita Ramadhanti Wiwik Novianti Yonatan Adam Zahro, Aula Fatania Zaula Rizky Atika Zaula Rizqi Atika