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All Journal Journal of Educational, Health and Community Psychology Jurnal Kesehatan Masyarakat Andalas (Andalas Journal of Public Health) Jurnal Biosains Pascasarjana JURNAL KESEHATAN LINGKUNGAN (Journal of Environmental Health) Jurnal Biometrika dan Kependudukan (Journal of Biometrics and Population) UNEJ e-Proceeding MALIA Jurnal Pengabdian Magister Pendidikan IPA Jurnal Ilmiah Permas: Jurnal Ilmiah STIKES Kendal KIDDO: Jurnal pendidikan Islam Anak Usia Dini Cendekia Medika : Jurnal Stikes Al-Ma`arif Baturaja Media Publikasi Promosi Kesehatan Indonesia (MPPKI) Jurnal Lentera Pengabdian WOMB Midwifery Journal Jurnal Elektronik Pendidikan Matematika Tadulako
Nurul Fitriyah
Departemen Biostatistik Dan Kependudukan, Fakultas Kesehatan Masyarakat, Universitas Airlangga, Surabaya
Agriculture, Biological Sciences & Forestry Humanities Biochemistry, Genetics & Molecular Biology Computer Science & IT Dentistry Economics, Econometrics & Finance Education Health Professions Immunology & microbiology Mathematics Medicine & Pharmacology Nursing Public Health Social Sciences Veterinary Other

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Journal : Cendekia Medika : Jurnal Stikes Al-Ma`arif Baturaja

 1 
ANALYSIS OF HEALTH SERVICE SATISFACTION IN OUTPATIENTS AT THE COMMUNITY LUNG HEALTH CENTER IN PRABUMULIH CITY Merry Iriani; Akhmad Dwi Priyatno; Ali Harokan; Nurul Fitriyah; Lisa Fitri
Cendekia Medika: Jurnal Stikes Al-Ma`arif Baturaja Vol. 10 No. 2 (2025): Cendekia Medika: Jurnal STIKes Al-Ma'arif Baturaja
Publisher : LPPM STIKES Al-Ma'arif Baturaja

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52235/cendekiamedika.v10i2.506

Abstract

Patient satisfaction is the result of good healthcare. One of the goals of improving the quality of health services is to increase patient satisfaction. The purpose of this study was to determine patient satisfaction with outpatient health services at BKPM Prabumulih City in 2025. The research method used is quantitative with a cross-sectional approach which is the population, namely all patients or customers who receive services at BKPM in March 2025. sampling technique with a total population of 40 respondents. The results of the study obtained the pvalue of the age variable pValue = 0.031 OR 4.19, gender pValue = 0.822, education level pValue = 0.009 OR 0.163, Reliability pValue = 0.001 OR 11.900, responsiveness pValue = 0.45, Assurance pValue = 0.381, Empathy pValue = 0.000, Tangible pValue = 0.476. Empathy is a significant predictor of outpatient satisfaction with an OR of 15.750. The conclusion in this study is that there is a significant relationship between age, education level, reliability, and empathy on patient satisfaction and the most dominant variable is empathy. There is no significant relationship between gender, responsiveness, assurance, and tangible to patient satisfaction.
Co-Authors Abdul Hamid Abdul Rahman Aftina Eka Rahmayanti Ahmad Faizin Alma Akhmad Dwi Priyatno Ali Harokan Almas Ghassani Celesta Danti, Renita Rizkya Dea Cahyani Devi Herlina Dewi Pusparini Diansanto Prayoga Fifi Novitasari Herdinta Salsabella Kusdianto Ibnu Andaris Ifrohatul Hasanah Imroatul Hasanah Indri Hartiningrum Jayanti Dian Eka Sari, Jayanti Dian Jumaati Katherine Lailatul Hasanah Lidia Grestanti Lisa Fitri Lucia Yovita Hendrati Mandagi, Ayik Mirayanti Merry Iriani Mohammad Zulkarnaen Muh Hasbi Muhammad Al Amin Muhammad Syauqi NUR AINI Putri Yunia Fitri Ratih Nur Hayati Reza Destiani Rika Purnamasari Rosalia Nindy Prastika Sari Sarda Ika Devi Suhariningsih Suhariningsih Sulistyawati Suryani Dyah Astuti Syahrul Ramadhan Syilvana Rohmawati Dewi Widya Retnaning Puspita Winarno Winarno, Winarno Yuki Dwi Darma