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All Journal Sosio Konsepsia Jurnal Penelitian Kesejahteraan Sosial
Muhtar Muhtar
Pusat Penelitian dan Pengembangan Kesejahteraan Sosial
Social Sciences

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Journal : Jurnal Penelitian Kesejahteraan Sosial

 1 
Effects of Bureucratic Reformation Implementation on Service Recipients Satisfaction at PSPA Satria, PSMP Antasena, and BBRSBD Prof Dr Soeharso Muhtar Muhtar
Jurnal Penelitian Kesejahteraan Sosial Vol. 13 No. 4 (2014): Jurnal Penelitian Kesejahteraan Sosial
Publisher : Balai Besar Litbang Pelayanan Kesejahteraan Sosial

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1947.048 KB) | DOI: 10.31105/jpks.v13i4.1299

Abstract

The aim of this study is to know the satisfaction of service recipients in PSPA Satria, PSMP Antasena, and BBRSBD Prof Dr Soeharso. Type of the study is qualitative-descriptive, using collecting data technique: interviews, group discussions, questioner distribution, observation, and documentary analysis. Informants are leaders of technical service units and representatives of employees (structural, functional), including service beneficiaries as respondents. The three technical services unit as the locations of study are PSPA Satria, PSMP Antasena, and BBRSBD Prof Dr Soeharso. The result of the study shows that the quality of services in PSPA Satria is “very good”, and “good” in two others -PSMP Antasena and BBRSBD Prof Dr Soeharso-. To improve the quality of public services, is suggested to improve communication, adequate resources, commitment to program implementers, and bureaucratic structures which are based on standard operating procedures that govern the flow of work and the implementation of the policy.
The Implementation of Social Protection Policy on Health Insurance for the Poor Muhtar Muhtar
Jurnal Penelitian Kesejahteraan Sosial Vol. 14 No. 4 (2015): Jurnal Penelitian Kesejahteraan Sosial
Publisher : Balai Besar Litbang Pelayanan Kesejahteraan Sosial

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (2262.821 KB) | DOI: 10.31105/jpks.v14i4.1335

Abstract

Verification and validation data that produce valid data, that become the entry point on accessibilities of proper health services for the poor haven’t been made by the socia  institutions. This study aims to present information the implementation of social protection policy of health insurance for the poor: the verification and validation of data, that taking Jambi municipality as a case study. By using qualitative descriptive method, this study showed that social protection policy on health insurance has yet maximized covering poor people in the municipality of Jambi, because it hasn’t been verified and validated the data, as a result of social protection policy that haven’t been communicated by the health carecenter management to the regions.
Co-Authors Indah Huruswati