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All Journal Riau Journal of Computer Science JURNAL MEDIA INFORMATIKA BUDIDARMA Jurnal Mantik Penusa JMM (Jurnal Masyarakat Mandiri) JURNAL EDUCATION AND DEVELOPMENT J-SAKTI (Jurnal Sains Komputer dan Informatika) JURIKOM (Jurnal Riset Komputer) JURTEKSI Jurdimas (Jurnal Pengabdian Kepada Masyarakat) Royal EDUMATIC: Jurnal Pendidikan Informatika Building of Informatics, Technology and Science Jurnal Mantik JOURNAL OF INFORMATION SYSTEM RESEARCH (JOSH) TIN: TERAPAN INFORMATIKA NUSANTARA Jurnal Tunas Jurnal Teknik Informatika (JUTIF) Journal of Applied Data Sciences JPM: JURNAL PENGABDIAN MASYARAKAT Jutsi: Jurnal Teknologi dan Sistem Informasi Journal of Informatics Management and Information Technology Journal of Social Responsibility Projects by Higher Education Forum Jurnal Sains Teknologi dan Sistem Informasi J-SAKTI (Jurnal Sains Komputer dan Informatika) Bulletin of Information Technology (BIT) Aptekmas : Jurnal Pengabdian Kepada Masyarakat Jurnal Bangun Abdimas Jurnal Informatika dan Teknologi Informasi Jurnal Teknologi Pendidikan Jurnal Pengabdian Harapan Bangsa Jurnal Teknologi Ilmu Komputer Jurnal Teknologi Pendidikan International Journal of Informatics and Data Science
Jeperson Hutahaean
Sekolah Tinggi Manajemen Informatika Dan Komputer Royal Kisaran, Asahan
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Journal : Jutsi: Jurnal Teknologi dan Sistem Informasi

 1 
PENERAPAN STRATEGI CUSTOMER RELATIONSHIP MANAGEMENT PADA PENJUALAN KERAJINAN TANGAN Zulika Maduri; Jeperson Hutahaean; Sri Rezki Maulina Azmi
JUTSI: Jurnal Teknologi dan Sistem Informasi Vol 1, No 1 (2021): February 2021
Publisher : LPPM STMIK Royal Kisaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33330/jutsi.v1i1.1048

Abstract

Abstract: This research aims to manage sales data of various handicraft products online and improve customer service at Fahraz Glass Store using Customer Relationship Management (CRM) method. The research method used in this research is qualitative method. The application is built using php programming language and Mysql database. The implementation of Customer Relationship Management method at Fahraz Glass Store makes it easy for customers to get the latest product information and make product purchase transactions quickly. In addition, with the facilities of comments, customers can do product testimonials, submit questions, criticisms and suggestions and get answers directly from the admin so as to improve service to customers. Keywords: Customer Relationship Management, Handicraft Products, Member  Abstrak : Penelitian ini bertujuan untuk mengelola data penjualan berbagai macam produk kerajinan tangan secara online dan meningkatkan pelayanan terhadap pelanggan pada Toko Glass Fahraz menggunakan metode Customer Relationship Management (CRM). Metode penelitian yang digunakan dalam penelitian ini adalah metode kualitatif. Aplikasi dibangun menggunakan bahasa pemrograman PHP dan database Mysql. Hasil implementasi penerapan metode Customer Relationship Management pada Toko Glass Fahraz memberikan kemudahan bagi pelanggan untuk mendapatkan informasi produk terbaru dan melakukan transaksi pembelian produk secara cepat. Selain itu dengan adanya fasilitas komentar maka pelanggan dapat melakukan testimoni produk, menyampaikan pertanyaan, kritik mupun saran dan memperoleh jawaban langsung dari admin sehingga dapat meningkatkan pelayanan terhadap pelanggan. Kata Kunci: Customer Relationship Management, Kerajinan Tangan, Pelanggan
Co-Authors Aandanu Aandanu Abdul Karim Ade Mayhaky Afdawiah, Rabiatul afrisawati, Afrisawati Agi Candra Bramantia Ahmad Zein Hasibuan Akmal Nasution Alpionita , Ella Anggara, Nadia Ayu Agustri Arridha Zikra Syah Aulia Kartika Aulia Kartika Aulia Khairani Nasution Aulia khairani Nasution Aulia Putri Fahdrina, Jihan Ayu Ambarwati Ayu Handayani Azmi Dwi Andira Putri, Aulia Badaruddin, Muliati Bella Putri Cahyani Ben Rahman Cecep Maulana Cecep Maulana Dandi Irwansyah dermawan, ari Desyanti Dewi Harwini Efendi Hutagalung, Jhonson Eka Saputra, Anton Endra Saputra Erlin Windia Ambarsari Eska, Juna Eva Solita Pasaribu Evi Ariyanti Purba Fahdrina, Jihan Aulia Putri Farenza, Dinda Novri Fitri Hadanyani Gogor Christmass Setyawan Guntur Maha Putra Haryansyah Sitorus Hetty Rohayani Hommy Dorthy Ellyany Sinaga Hutagalung, Juniar Indah Kurnia Irawati, Novica Irene Hasian Iwan Adhicandra Jasmir Jhonson Efendi Hutagalung Jumaryadi, Yuwan Kifti, Wan Mariatul Marpaung, Nasrun Maulana, Cecep Muh Saleh Malawat Muhammad Amin Muhazir, Ahmad Muthia Dewi Nazrul Azizi Neny Mulyani Nofri Yudi Arifin Nofriadi Nofriadi Novita Sari Novrini Hasti Nuriadi Manurung Parini, Parini Parwan Harahap Putri Fahdrina, Jihan Aulia Putri Rahmadani, Putri Rachmad Andri Atmoko Rahayu, Elly ramadhani ramadhani Ramadhani, Andrew Riski Afdhalis Syahreza Rolly Yesputra Ruktiari Ismail, Rima Saludin Saludin SANTOSO SANTOSO Sapriyanti, Sapriyanti Saputra, Endra Sartini Sartini Siagian, Yessica Siti Nuraisyah Suci Dewi Maharani Sianipar Sitorus, Lamhot Sri Amelia, Sri Sri Rezki Maulina Azmi Sri Wahyuni Sufi Lubis, Syafaat Suparmadi S Syafira, Shella Tengku Riza Zarzani N Tia Zulaika Aulia Pane Umbari Putri, Lia Wibowo, Gentur Wahyu Nyipto William Ramdhan Wily Julitawaty Winnugroho Wiratman, Manfaluthy Hakim, Tiara Aninditha, Aru W. Sudoyo, Joedo Prihartono Yesica Siagian Yessica Siagian Yuliana, Siska Zulfi Azhar Zulika Maduri