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All Journal Aliansi : Jurnal Manajemen dan Bisnis Economics and Digital Business Review Almufi Jurnal Pendidikan Arus Jurnal Pendidikan Jurnal Tadbir Peradaban Jurnal Publikasi Ekonomi dan Akuntansi Jurnal Manajemen, Bisnis dan Kewirausahaan Jurnal Ilmiah Manajemen, Ekonomi dan Akuntansi Jurnal Ekonomi, Manajemen, Bisnis dan Akuntansi (JEMBA) JURNAL PENDIDIKAN DAN BISNIS Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan Jurnal Web Informatika Teknologi [J-WIT] Arus Jurnal Psikologi dan Pendidikan Jurnal Publikasi Manajemen Informatika (JUPUMI) Jurnal Publikasi Sistem Informasi dan Manajemen Bisnis (JUPSIM) Neraca: Jurnal Ekonomi, Manajemen dan Akuntansi Jurnal Mahasiswa: Jurnal Ilmiah Penalaran dan Penelitian Mahasiswa Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan
Boma Jonaldy Tanjung
Universitas Panca Sakti Bekasi
Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Languange, Linguistic, Communication & Media Mathematics Social Sciences Other

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Journal : Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan

 1 
PENGARUH KEMUDAHAN PERBANKAN ELEKTRONIK TERHADAP KEPUASAN NASABAH PT BCA KANTOR CABANG HASYIM ASHARI Boma Jonaldy Tanjung; Irwansyah Catur Nugraha
Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan Vol 1 No 1 (2022): Januari : Jurnal Ekonomi, Manajemen Pariwisata Dan Perhotelan
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (261.986 KB) | DOI: 10.55606/jempper.v1i1.199

Abstract

Electronic banking facilities are provided by PT BCA Tbk in order to provide convenience for customer in transacting. This will support customer satisfaction in transactions using BCA electronic banking products. Therefore, author want to know the extent of relationship between the ease of BCA electronic banking transactions on BCA customer satisfaction. By using the questionnaire research method, the variables used are independent variables which indicate the ease of electronic banking transactions and the dependent variable which indicates customer satisfaction. The results of data analysis with correlation test obtained correlation value of electronic banking convenience to customer satisfaction is 0.62. Meanwhile, customer satisfaction will increase positively and is influenced by the ease of electronic banking transactions of 0.40.
PENGARUH KEMUDAHAN PERBANKAN ELEKTRONIK TERHADAP KEPUASAN NASABAH PT BCA KANTOR CABANG HASYIM ASHARI Boma Jonaldy Tanjung; Irwansyah Catur Nugraha
Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan Vol. 1 No. 1 (2022): Januari : Jurnal Ekonomi, Manajemen Pariwisata Dan Perhotelan
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jempper.v1i1.199

Abstract

Electronic banking facilities are provided by PT BCA Tbk in order to provide convenience for customer in transacting. This will support customer satisfaction in transactions using BCA electronic banking products. Therefore, author want to know the extent of relationship between the ease of BCA electronic banking transactions on BCA customer satisfaction. By using the questionnaire research method, the variables used are independent variables which indicate the ease of electronic banking transactions and the dependent variable which indicates customer satisfaction. The results of data analysis with correlation test obtained correlation value of electronic banking convenience to customer satisfaction is 0.62. Meanwhile, customer satisfaction will increase positively and is influenced by the ease of electronic banking transactions of 0.40.
Co-Authors Ahmad Jaenuddin Darmeinis Darmeinis, Darmeinis Eka Darmawati Eka Putri Febrianti, Sely Gufron, Mochamad Rizki Handayani, Tantri Herawati, Wiwi Hertina, Nabila Hertina Putri Irvan Irwansyah Catur Nugraha Irwansyah Catur Nugraha Iskandar, Rhoma Izzatul Haq, Bayu Joni Tesmanto Khairani, Rahma Nurul Koto, Deni Indra Purnama Laia, Murniati Laras Tri Andhriana Lestari, Zahra Dini Nedya Eka Januari Noviana Nafis Nur Aini Nur Anisah Nur Rohman Pratama, Hengki Putri Sinta Putrie, Chientya Annisa Rahman Ratna Mintarsih Reny Amalia Sobari, Ade Rezak Son haji, Son Tesmanto, Joni Tutin Rahayu Valencia Deasianty Yosita Apriliasari